Tesco car parks

Jaxt · 26 October 2006 at 11:11PM

:mad: Today I have received a letter informing me our car was seen at 12.48 and 18.17 in Tescos carpark at Goole East yorks on the 21st Oct and the company who Tescos employ for carparks were going to give us one more chance but we would be fined for outstaying the time limit of 3 hours if our car was ever seen to overstay again.All very well apart from the fact my partner had popped in for 15 mins to get my daughter a drink for her football match and then had gone home.At 6 oclock he nipped back up to Tescos and again popped in to just buy some dips for his nachos he'd just made.Talk about steam coming out of my ears.Phoned them up and was asked can I prove that that he made 2 seperate purchases with a clubcard.NO he doesn't carry one.I said you better be able to get your cctv out and get trawling through it and you wiil see our car leave.I honestly wish there was another big supermarket in our area because I just do not feel like giving them my custom again.:mad:

ckerrd · 26 October 2006 at 11:17PM

Good one.
Tell them to bring it on.
No way they can win.
There should have been two separate receipts of course no need for a clubcard.
I would write to them tell them how distressed and upset you are and what compensation are they intending to offer you?

tee_pee_2 · 26 October 2006 at 11:22PM

even if you do not have the 2 receipts there are other ways to prove you went in twice. Bank statements if he paid by card, and the audit roll from the checkout he went though will have the details.

Did he use the self scan tills? Or will the C/out person remember him?
Also what is the point of the security guard with his little cameras on the door if there are no images being recorded.

I would def write a complaint because the car parking co will be making a packet out of this, as lots of people don't kick off and let it go.

jackieb · 26 October 2006 at 11:26PM

What a way to treat their customers. I'd be fuming too.

Good luck with this.

hollydays · 27 October 2006 at 8:12AM

There have been other cases of this in the press re a company called CREATIVE CAR PARK MANAGEMENT who are the pits.Using cctv is efficient but not foolproof-who says the camera never lies.There is a code of practice for Private carpark enforcement (voluntary) on the dvla website.The private car parking industry is unregulated,much as clampers used to be.The car park cameras will have the 4 images of your visits recorded,and as you so rightly said ,let them do the looking,not the other way round.If you really wanted to get difficult i would ask tesco why a private company would be given access to your information from your loyalty card.Their t & c s probably say something about data protection on this issue.

deanos · 27 October 2006 at 5:43PM

This was on the local TV, B&Q in Lincoln have the same system, many people went for some items then popped back later in the day to get some more they all received fines, they got revoked in the end.

Our local Tesco have the same system and i have often popped into Tesco a few times in a day and had no problem, to be honest its a good system before it was introduced people parked in the carpark and went into town and you couldn't get a space when you went shopping.

Altarf · 27 October 2006 at 6:36PM

deanos wrote:

This was on the local TV, B&Q in Lincoln have the same system, many people went for some items then popped back later in the day to get some more they all received fines, they got revoked in the end.

They are not fines. A fine can only be imposed by a court.

What they are sending is an invoice for a charge for parking in their carpark that they are saying that the driver of the car agreed to pay. Their argument is that they display signs saying something like "free parking for 2 hours, 150 quid after 2 hours" and by parking there you have agreed to these terms.

Note that even if their argument holds water, they can only chase the driver of the car not the owner of the car, so if they get the registered keepers details from the DVLA and that person was not the driver...

Now in the case of them getting it wrong when you visited the store twice, it is their responsibility to prove that you did park there for over the free amount of time. You do not have to prove anything, until they take you to court, which they won't. They rely on most people just paying up because they think they are fines.

welshcakes · 5 December 2006 at 8:56PM

Do you think we shall soon be charged for the amount of air we breathe whilst shopping? Best get my Nikes on next time I go to Tescos, put the kids in roller skates and put a flag pole on my car cos I can never find it without a bit of a ramble round!

JasonW_2 · 5 December 2006 at 9:08PM

Let tesco know that you will not shop there in that case, and make sure they know they are annoying customers. People do park there for free though and leave the car all day (speaking gernerally of course, a lot of retail parks suffer from this too), so actual customers cant get a space.

Markyt · 6 December 2006 at 10:46AM

Hang on a sec. They wrote to you? So they contacted the DVLA and were given the registered keepers details without any bother? I'm not sure this is allowed - I thought only the Police and Insurance companies had access to the database for the purposes of tracing car owners, and it wasn't allowed for Joe Public or random companies.

Does anyone know for sure that could answer this?

sarahg1969 · 6 December 2006 at 10:52AM

Have a look on the forums on pepipoo.com. There is a whole forum dedicated to the sharks who run these parking companies.

The top and tail of it is, if they send you a bill through the post, you don't have to pay.

https://www.pepipoo.com

And, OP, they can't "fine" you. It's a contractual matter - they would send you a bill for parking.

Tesco car parks

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