MSE News: It's confirmed, Abbey and A&L £100 bank switching bonus returns

anselld wrote: »

Seriosly folks, you can get much better service and the same £100 deal by switching to First Direct.

I joined A&L May 09 after reading of this so-called offer... NOT SO FAB.

The switch took 3 months- they took direct debits but didnt transfer the standing orders requested. Ive complained via 3 methods, email, letter, phone and now financial ombudsman. I recieved an acknowledgement of complaint a few days after- 4 weeks later my complaint hasnt been sorted.

The staff attitude on phone stinks- switching team rarely available. Despite their errors, there is no negotiation to reorganise/ put things right. The information A&L they give you contradicts each other. I got told switching team were having problems- all along I was being charged £35 for every item going out, plus £5 a day. despite them not organising the switch correctly.

The overdraft wasnt matched- my old overdraft was £500, they gave me £250. When i called, the staff on the phone told me it would be matched once switch was completed- WRONG INFORMATION, you actually have to provide them with old bank statements showing you have been in credit for something like 3 days!!!

Ive been told because I didnt credit account with £500 transfer within so many weeks of opening account I didnt get £100 golden hello. A&L were supposed to be doing the transfer.

Ive been upset, humiliated by the rude staff, had a higher than normal phone bill after the many calls ive made-its going to be more cost effective to close the account down.

Some people may have had a painfree ride with A&L but I most certainly havent.


:mad: