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Madasafish - cautionary note!

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  • The_Bloodster
    The_Bloodster Posts: 335 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Well they have won me over now as I'm very impressed that they take the time and effort to post on message boards and address problems like this
  • littlereddevil
    littlereddevil Posts: 4,752 Forumite
    Yes I am thinking that too
    travelover
  • Annando
    Annando Posts: 458 Forumite
    Car Insurance Carver! Cashback Cashier
    I've sent them two emails, one to Samara personally and no reply yet... :(
  • Madasafish_Customer_Care
    Madasafish_Customer_Care Posts: 736 Forumite
    Annando wrote:
    I've sent them two emails, one to Samara personally and no reply yet... :(

    That's not very nice of her. I'll have a word as soon as she back from her holiday. She actually left on Sunday, hence no response.

    I've got a record of both of your e-mails and I will call you first thing tomorrow morning to discuss. Are you sure you want to leave us?

    Have a good think, sleep on it and we'll discuss it over a coffee before 10am.

    Best regards

    Liam
    Madasafish Customer Care
    Madasafish Customer Care
  • Annando
    Annando Posts: 458 Forumite
    Car Insurance Carver! Cashback Cashier
    Looking forward to you phone call Liam, is this 10am in South Africa or 10am in the UK? I'm not usually in a very good mood if awaken before 8am :)
    In hindsight should have emailed you instead of Samara had I had a cristal ball and known about her holiday!
  • dave49
    dave49 Posts: 70 Forumite
    wadge wrote:
    What are the excess bandwidth charges over the 5GB cap?

    It is £2 per gig after the 5gig allowance! it cost me £20 last month for a few downloads extra - so now i am with Ukonline - no caps (AUP) - delighted!
  • Annando
    Annando Posts: 458 Forumite
    Car Insurance Carver! Cashback Cashier
    Got a phone call this morning from Madasafish, really impressed with their service!!!
  • martinbsp
    martinbsp Posts: 167 Forumite
    Madasafish_Customer_Care wrote:
    Hi Littlereddevil,

    Madasafish support is actually based in South Africa and its great.

    Why don't you e-mail me at custserve@madasafish.com with the subject line ATTN: LIAM and we can discuss what your requirements and what you are unsure about re: joining Madasafish.

    Best regards

    Liam
    Madasafish Customer Care


    Based on my experience...YES - the problem was solved in the end. BUT it took a it of calls. I'm sorry Liam but your helpdesk does need some work on it. I've waited up to 30 minutes during the day before giving up. The answers I got from the helpdesk initially weren't always the best either. As I said before I can recommend them but the helpdesk is not perfect. I shouldn't have had to have posted my complaint on the MSE board in the firstplace to force an answer from your company.

    Compared to NTL or Tiscali though they can't be faulted.

    See here also:
    http://forums.moneysavingexpert.com/showthread.html?t=162297
  • Madasafish_Customer_Care
    Madasafish_Customer_Care Posts: 736 Forumite
    Martin,

    Thanks for your feedback, I appreciate there is always room for improvement. I can assure you we are working hard to get the standard of support operating consistently, at the highest level. We know how important this is.

    Feel free to e-mail custserve@madasafish.com with the subject line ATTN: LIAM, if you need any assistance in the future.

    Best regards

    Liam
    Madasafish Customer Care
    Madasafish Customer Care
  • leosayer39
    leosayer39 Posts: 478 Forumite
    Hi all,

    Just thought I would add my comments.

    I am thinking of signing up to Madasafish and as such have done a bit or research on the https://www.adslguide.org.uk website

    I have noticed that if a registered user of the aforementioned website posts a complaint or a comment, about Madasafish, on their chat forum then Samara usually replies directly, just as she / he has done on here.

    Customer service is one of the most important features that I will take into account when choosing my Broadband supplier, because I am not a 'teccy'.

    In view of the fact that customer support at Madasafish actually take that time to read, and more importantly post their comments on forums such as this, then they are currently top of my list of potential broadband suppliers.

    Still mulling it over, I will be sorry to leave Fast 4

    Leo
    Dont you just love freshly congealed pigs blood, with a bit of fat in :D
This discussion has been closed.
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