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Madasafish - cautionary note!
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Well they have won me over now as I'm very impressed that they take the time and effort to post on message boards and address problems like this0
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Yes I am thinking that tootravelover0
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I've sent them two emails, one to Samara personally and no reply yet...0
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Annando wrote:I've sent them two emails, one to Samara personally and no reply yet...
That's not very nice of her. I'll have a word as soon as she back from her holiday. She actually left on Sunday, hence no response.
I've got a record of both of your e-mails and I will call you first thing tomorrow morning to discuss. Are you sure you want to leave us?
Have a good think, sleep on it and we'll discuss it over a coffee before 10am.
Best regards
Liam
Madasafish Customer CareMadasafish Customer Care0 -
Looking forward to you phone call Liam, is this 10am in South Africa or 10am in the UK? I'm not usually in a very good mood if awaken before 8am
In hindsight should have emailed you instead of Samara had I had a cristal ball and known about her holiday!0 -
Got a phone call this morning from Madasafish, really impressed with their service!!!0
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Madasafish_Customer_Care wrote:Hi Littlereddevil,
Madasafish support is actually based in South Africa and its great.
Why don't you e-mail me at custserve@madasafish.com with the subject line ATTN: LIAM and we can discuss what your requirements and what you are unsure about re: joining Madasafish.
Best regards
Liam
Madasafish Customer Care
Based on my experience...YES - the problem was solved in the end. BUT it took a it of calls. I'm sorry Liam but your helpdesk does need some work on it. I've waited up to 30 minutes during the day before giving up. The answers I got from the helpdesk initially weren't always the best either. As I said before I can recommend them but the helpdesk is not perfect. I shouldn't have had to have posted my complaint on the MSE board in the firstplace to force an answer from your company.
Compared to NTL or Tiscali though they can't be faulted.
See here also:
http://forums.moneysavingexpert.com/showthread.html?t=1622970 -
Martin,
Thanks for your feedback, I appreciate there is always room for improvement. I can assure you we are working hard to get the standard of support operating consistently, at the highest level. We know how important this is.
Feel free to e-mail custserve@madasafish.com with the subject line ATTN: LIAM, if you need any assistance in the future.
Best regards
Liam
Madasafish Customer CareMadasafish Customer Care0 -
Hi all,
Just thought I would add my comments.
I am thinking of signing up to Madasafish and as such have done a bit or research on the https://www.adslguide.org.uk website
I have noticed that if a registered user of the aforementioned website posts a complaint or a comment, about Madasafish, on their chat forum then Samara usually replies directly, just as she / he has done on here.
Customer service is one of the most important features that I will take into account when choosing my Broadband supplier, because I am not a 'teccy'.
In view of the fact that customer support at Madasafish actually take that time to read, and more importantly post their comments on forums such as this, then they are currently top of my list of potential broadband suppliers.
Still mulling it over, I will be sorry to leave Fast 4
LeoDont you just love freshly congealed pigs blood, with a bit of fat in0
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