wanadoo but thay will not

I phoned wanadoo yesterday and said I was leaving and asked for my mac number. They offered me 1mb at £14.99 a month on a month by month basis.

gringo2 wrote:

IV BEEN WITH WANADOO JUST OVER A YEAR .PAYING £17.99 FOR 56K BROADBAND PACKAGE. JUST FOUND OUT THERE OFFERING 2MEG FOR £14.99 ,BUT THIS IS ONLY FOR NEWBIES.I RANG UP AND TO ASK WHY I COULD NOT BE TRANSFERD TO THIS PACKAGE AND WAS FLATLY TOLD NO.I MADE IT PLAIN WHAT I THOUGHT OF THIS ,AND TOLD THEM THAY SHOULD LOOK AFTER THERE EXSISTING CUSTOM,WAS THEN TOLD FOR A £20 PAYMENT I COULD BE UPGRADED.WHICH I REFUSED .TOLD THEM I WOULD LOOK ELSWARE. VERY POOR TREATMENT,IN MY OPINION. :mad:

Hey Gringo buddy

You say "56K Broadband", but 56Kbps internet is NOT broadband, it is a dial-up service. On the assumption that you are on a dial-up (56Kbps) package and you want to shift to broadband, then ALL broadband suppliers will charge you a set-up fee. This fee is charged by BT Wholesale and the broadband supplier will pass this on to the customer. £20 for upgrade sounds like a good deal to me as the majority of suppliers will charge at least £30 for fresh accounts. If on the other hand you meant to say to have "512K Broadband", then i suggest you consider joining https://www.geointernet.co.uk, they charge £13.99 pm for 2Mb connection (no download limits) and you would be able to join them without paying any set-up costs (free migration). Call up Wanapoo and ask for a "MAC Code", give that to your new broadband supplier when you join.

Hope this helps.

Hi Gringo,

Sorry to hear of your troubles with wanadoo.....I think that I am in the same position as you having just finished a year contract with wanadoo at 1mbps and 17.99.

Initially, they messed me around with faulty modems for a month but eventually as a gesture of goodwill they gave me the first 2 months free so I only paid for 10 months. Other than that, the connection has been good.

I phoned them this am and requested a MAC code and without question they offered me 6 months of 2mbps at 14.99. They also tried to offer me the wireless and talk package without having to pay the monthly £4 for 12 months but wasn't interested.

I'm happy with that.

I would try ringing them again, if you are on the broadband package and want a faster connection

I've just upgraded from 1mg to 2mg for £20 with Wanadoo. I've never had any problem with them at all and I think upgrading for that price is a good deal.

Hi,
I called Wanadoo today to check when my contract ended (2meg 2gb limit). It was 1st Dec. I checked if there any offers for their current customers and told definately not. I asked to be put through to Customer Retention.
They offered me a reduction to £14.99 for 3 months or so with no tie in beyond that point, and I said I was interested in Wireless so they gave me that for free for 6 months, again, no tie in beyond that.

A fantastic result IMHO! I'll be staying with them for another 6 months, so by being flexible they have retained a customer.

For anyone having trouble with the call centre people no offering incentives to stay, to just ask for the cancellations/retention dept who have the authority to make offers.

Would be interested if anyone has managed to get a bigger reduction or more free stuff from them?