Vodafone - Have their customer services given up?

Could you post the fax number for cancellations as it would seem you are correct and the have given up trying to hold on to customers... Like me for instance.

Well, I've been given two fax numbers. They are:

08701 699660 - That, so I'm led to believe, is the fax number for the disconnection department.

However, I was also given the fax number 01635 234513, which I'm told is for the team who provide the PAC codes, allowing you to take your number with you to another provider.


For your reading delight, here is the sequence of events since Wednesday.

1. Wednesday. Sent a fax at 14:30 to the first number. Realised that I hadn't signed it.
2. Wednesday. Sent a second fax, signed this time, to the same number at 14:32.
3. Thursday. Phoned up in the evening to enquire about the state of play. Was told that the fax had been received and everything was fine. I'd receive the PAC the following day (Friday).
4. Friday. Got to work in the morning and found a fax from Vodafone - my original unsigned fax with a message scrawled on the bottom saying "Please sign and fax back to 01635 234513. Thanks."
5. Friday. Phoned Customer Services to ask whether they'd received the second signed fax. Apparently not, it had mysteriously disappeared. Asked why they'd advised me the previous day that everything was in hand and they didn't have an answer.
6. Friday. Sent a third fax at 9:52.
7. Friday. Phoned them at 10:30 to ask if the fax had been received. They checked their system and identified who I'd spoken to but were unable to connect me with the person in question. When I asked why, they said "We just can't". I then asked to speak to a supervisor and they said that an escalation form would be filled in and I'd get a call within 2 hours.
8. Friday. Got a call after 5 minutes. Was advised to send another fax to the supervisor who would bypass the usual system and ensure that I got my PAC later that day.
9. Friday. Sent a fourth fax at 10:35 to the supervisor.
10. Friday. Voicemail received at 13:20 stating that the fax had been received and was going to be sent to the appropriate team and that I'd get a phone call when it had been actioned.
11. Friday. Phoned Customer Services (oh, the irony of that name) at 18:11 to enquire about the elusive PAC code. Was informed that it hadn't been actioned and, sadly, the PAC code team had left at 6. They assured me, however, that I'd get a call at 9:00 on Monday morning to give me the code.

Phew!

So, you see, after three days, four faxes, and countless minutes sitting listening to their 'hold music', I'm still no nearer receiving the PAC code which, I am reliably informed, is something that they can get hold of in a matter of minutes if they put their minds to it.

I am incandescent with rage... :mad:

Vodafone have provided me with a problematic phone line that I've tried to have resolved for the last 18 months, have consistently failed to extend me an iota of decent customer service, and are now failing yet again to live up to their promises on an almost daily basis.

Apologies for the length of the rant, but it feels good.