Paypal want proof item is fake

patriciaellen · 12 October 2009 at 6:04PM

MarsdenCuckoo wrote: »

Not saying this is the case here but....

An old friend used to be a manufacturer for a 'top name' and told me once that he was 'entitled' (presumably written into some sort of legal agreement) to sell off a certain percentage of what he manufactured i.e. seconds/sub-standard via his own factory shop. No ideas how it worked but it did cause a 'few' probs as a customer once bought a garment from his shop for just over £100 and then took it back to Harrods and got a refund of £500+!!

Obviously, lots of scams around and who's to say who is actually responsible? :rolleyes:

Bizzarely, I believe that this practice is called "cabbage" as in the big fashion capitals like Milan it's possible to find genuine designer produce nestling between stalls selling, well erm, cabbage. Unfortunately, scammers also know this so the whole place is flooded with the same old ubiquitous fakes anyway.

TurkishDelight · 12 October 2009 at 6:15PM

patriciaellen wrote: »

I'm struggling to see what's in it for Karen Millen (or any other business) to devote resources to writing letters like this.

Because the scammers are imitating them- instead of money going in their pockets it is going in the pockets of people who steal their designs.

The customer has informed them of the scammers, which they should be grateful for.

Writing letters is a gesture of good customer service- after all the buyer was obviously interested in their designs, and if treated well would probably return to them rather than buying dodgy fakes off ebay.

babyharry5 · 12 October 2009 at 6:15PM

patriciaellen wrote: »

I'm struggling to see what's in it for Karen Millen (or any other business) to devote resources to writing letters like this.

I know I sound unsympathetic to the OP and I'm sorry about that but seriously, what's in it for them?

at the start of my thread - i wrote exactly that "why would they"?
km dont want to spend all day writing letters for customers to say their dress is fake.
that is my whole point - paypal pretty much know that the brand owner cant be bothered.
tbh I think the brand owner should be doing a darn sight more to protect their brand and image, but if they cant be bothered, then the dake sellers are laughing all the way to the bank!!!!!

babyharry5 · 12 October 2009 at 6:17PM

fake sellers not dake - doh!!

frivolous_fay · 12 October 2009 at 6:27PM

patriciaellen wrote: »

I'm struggling to see what's in it for Karen Millen (or any other business) to devote resources to writing letters like this.

I know I sound unsympathetic to the OP and I'm sorry about that but seriously, what's in it for them?

Why wouldn't they be interested to know the details of the seller who's ripping off their designs and bringing their name into disrepute?

babyharry5 · 12 October 2009 at 6:33PM

frivolous_fay wrote: »

Why wouldn't they be interested to know the details of the seller who's ripping off their designs and bringing their name into disrepute?

I really dont know!! They also state that they are a member of the VERO program, although their name is not on the ebay list.
My friend spoke to KM, not myself, and they said they did not want to be involved.
I have spoken to them before as I sell a lot of GENUINE km on ebay and know a fair bit about the fake sellers and where their garments have come from. I get offered these products before they are even in the KM shops or online.
Myself and other genuine ebayers have spoken to branch and area managers of KM; all of whom have said that it is like banging their head against a brick wall.
I just dont understand it
80% of their 'brand' dresses on Ebay are fake

patriciaellen · 12 October 2009 at 7:26PM

This isn't so clear cut for me.

Just for one moment, let’s take ebay out of the equation altogether. OK. High fashion is, and has always been, a shark infested pool of fakers and copyists. The top designers are ripping off the up and coming designers (and the archives) and the high street is ripping off the design houses.

Try this - get hold of a fashion mag that’s, say two months old (Elle or Vogue), have a good read and absorb as much as you can, then get yourself down to, say, Marks & Spencer (or any other high street store). It is nothing short of scandalous.

A designer I used to buy from back in the 90s was someone called Lisa Bruce. Never heard of her? I’m not surprised; she left the country in disgust after Marks & Spencer stole her range one year. She didn’t have the resources to fight and went into liquidation. Here’s a Marks & Spencer press release absolving themselves of all responsibility but, and I swear this is true, yes they bloody did steal her collection.

http://www.prnewswire.co.uk/cgi/news/release?id=28953

My very first big-ticket handbag was a Mulberry bag that I bought about 15 years ago. I saved hard for it and I was overjoyed to have it. Within weeks my bag was EVERYWHERE – everyone had my bag. Except, it wasn’t MY bag – it was an exact copy of my bag – from M&S. Within about 6 months I stopped seeing the copies (they didn’t last), but I used my bag for over 10 years – it was top quality and it lasted well. You really do get what you pay for.

Another case in point – Miu Miu sent a 1973 Terry De Havilland wedge shoe down the catwalk and claimed it was their own design. OMG – they got caught red handed and they still denied it! He didn’t have the money to sue of course and it was quite embarrassing for Miu Miu – but it is common practice.

I don’t believe that an item of high fashion is comparable to, for example, a set of Apple headphones. To repeat what I said a few paragraphs ago, even without ebay, high fashion is, and has always been, a shark infested pool of fakers and copyists.

Are you still with me?

Let’s factor ebay back in. I’m struggling to understand why Karen Millen would get worked up with righteous indignation that someone, who is not a direct customer and not bought directly from the store, has been sold a fake, via a medium (ebay) that is notorious for offering fakes? Sorry but I can understand why they aren’t falling over themselves.

Should the seller get away with it – absolutely not – people who sell fakes (whether they are ebay sellers or big corporates) make my blood boil.

Is it too late to say that as well as being a fake, it is a badly made fake and the seems are busting apart?

MarsdenCuckoo · 12 October 2009 at 7:35PM

Maybe I missed my point.... Sometimes the actual manufacturers of the originals sell 100% perfect good (they're only legally entitled to sell off a limited amount of 'seconds') at less than RRP to raise working capital. Obviously, not done 'under licence' but surely that's the ultimate bargain?

Sorry, obviously, not the case here but still..... sometimes people are lucky. Would you say 'No'?

patriciaellen · 12 October 2009 at 7:52PM

MarsdenCuckoo wrote: »

Maybe I missed my point.... Sometimes the actual manufacturers of the originals sell 100% perfect good (they're only legally entitled to sell off a limited amount of 'seconds') at less than RRP to raise working capital. Obviously, not done 'under licence' but surely that's the ultimate bargain?

Sorry, obviously, not the case here but still..... sometimes people are lucky. Would you say 'No'?

Gosh absolutely not MC - I would bite their arm off. The problem is that the situation you describe is VERY VERY VERY VERY rare. But yes it does happen (did I mention RARELY). BUT - the scammers also know it happens from time to time so it helps them to climb on the bandwagon to sell more nasty fakes.

TurkishDelight · 12 October 2009 at 10:50PM

patriciaellen wrote: »

I don’t believe that an item of high fashion is comparable to, for example, a set of Apple headphones. To repeat what I said a few paragraphs ago, even without ebay, high fashion is, and has always been, a shark infested pool of fakers and copyists.

Are you still with me?

Let’s factor ebay back in. I’m struggling to understand why Karen Millen would get worked up with righteous indignation that someone, who is not a direct customer and not bought directly from the store, has been sold a fake, via a medium (ebay) that is notorious for offering fakes? Sorry but I can understand why they aren’t falling over themselves.

I still disagree. Fashion (and indeed Apple products) is 90% perception of brand. Providing a good customer service is always important, even if the customer is not a direct customer.

Word of mouth marketing is extremely powerful.

Paypal want proof item is fake

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