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Ebuyer

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lofty_2
lofty_2 Posts: 423 Forumite
in Shop but don't drop
Im Just interested to know if anyone has ordered PC's or Laptops from Ebuyer. What are they like? reliable? Anyone had problems with their pc/notebook from ebuyer? Did they replace it?

Thanks
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Comments

  • Malestrom
    Malestrom Posts: 983 Forumite
    I've used Ebuyer for components for a couple of years and never had a problem. However, I've read some horror stories on the net about them and how difficult it is to contact them when things go wrong. Personally, for a high value item like a PC or Laptop, i'd buy from Dell.
    He huihuinga taangata he pukenga whakaaro – A meeting of people; a wellspring of ideas (Maori proverb)
  • lofty_2
    lofty_2 Posts: 423 Forumite
    Hmm. Rite-o
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  • Little_Mac_2
    Little_Mac_2 Posts: 12 Forumite
    Bought a laptop from Ebuyer and not had any trouble. They use a totally web based customer support which can be frustrating at times but things always get resolved in the end.

    I thought Dell's customer support went straight through to India these days? If i was buying a PC for support it would be from Mesh who with the dealings i have had with them over the years have been superb.
  • lofty_2
    lofty_2 Posts: 423 Forumite
    yeh, had a mesh pc about 4 years ago. and its still going today but its rather out of date now. Im not sure what their like for laptops tho. Never heard from anyone with one.
    Nice to Save. To save it's ____
  • Malestrom
    Malestrom Posts: 983 Forumite
    I thought Dell's customer support went straight through to India these days?

    Hmmm, really? I wasn't aware that was the case although it seems everyone is jumping on the same wagon so I guess its likely. Dell sales were always useless but customer services used to be really good. Another one to strike off the list then!
    He huihuinga taangata he pukenga whakaaro – A meeting of people; a wellspring of ideas (Maori proverb)
  • andrew_b6k
    andrew_b6k Posts: 183 Forumite
    do your research before choosing them. I bought with them without problem for ages, and they are great provided you have no issues.

    if you have any problems, they are a real nightmare. Complete bunch of idiots man their phones, I think they closed down their call centre so that's a consolation to me, although it almost cost me my job trying to sort it out with them. Their eNotes system is w*nk. In the end barclaycard dealt with it for me.

    Even if you pay for speedy delivery, they won't deliver it quickly then they make it near impossible to get your money back (ordered a memory card to go with a camera for my girlfriend's birthday which didn't get here in time, so had to buy it on the high street.)

    In short, if you need something before Christmas, I wouldn't count on them to supply it. Pay a premium and buy elsewhere.
  • Hanoijane
    Hanoijane Posts: 179 Forumite
    Im Just interested to know if anyone has ordered PC's or Laptops from Ebuyer. What are they like? reliable? Anyone had problems with their pc/notebook from ebuyer? Did they replace it?

    Thanks


    Very cheap BUT I am still waiting for an item from them, no response through enotes = esucks.
    I will be reporting this to credit card co. as it seems to be the only way to get satisfaction when it goes wrong.
  • condyk
    condyk Posts: 282 Forumite
    Bought my last two laptops from Ebuyer and also buy lots of other components. Always been reliable apart from once. I found the support pretty good in that instance when using the online system. Always depends who picks up your query, as with any business. Still, if you want certainty of supply then go into a local shop and pick it up. Buying anything anywhere these days seems like a gamble and you just have to hope nothing goes wrong ... so I would vote for Ebuyer and keep my fingers crossed.
  • dave96
    dave96 Posts: 23 Forumite
    Ebuyer are cheap, but there customer service is one of the worst I have ever come across. Enotes, from the customers point of view, is a system designed to allow ebuyer to sit on problems without reacting to them until they can be bothered. No telephone support is available at all. Ebuyer often send out the wrong item, or seconds.
    I would not use them again.
  • lisyloo
    lisyloo Posts: 30,077 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I have used ebuyer many times (including twice for Xmas) and found them very good.
    One of my deliveries was upgraded this time and sent more quickly.
    I have had few problems but when I've had enquiries they have responded to enotes very quickly.
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