£157.50 cashback from TCB for opening Co-Operative Bank Acc

badger09 wrote: »

Update:

Email from TCB yesterday asking me to log into my account

These are the latest messages:
"25 Jan 2017
Hi there,
There is a transaction in your account which looks like it could be in relation to your missing cashback claim.
Kind Regards,
The Missing Cashback Claim Team"

"25 Jan 2017
The following cashback insertion has been allocated to your TopCashback account, with respect to this Missing CashBack Claim. Please allow this to progress to ‘Payable’, and when happy to do so, please close this claim using the ‘Close this claim’ button above.
Event Date Cashback Amount Purchase Amount
09 Apr 2016 £100.00 £0.00"

Has anyone else received this?

Has anyone's payment morphed from Confirmed to Payable?

I had the same message in I think early December and still not become Payable whereas bristolleedsfan got his Payable today after getting that message yesterday.

FWIW my transaction day was the same as yours.

Mine is shown confirmed for the last 4 weeks and I switched about 26 weeks ago. However my cash back is about £54.00.

Yorkshire_Pud wrote: »

Hope blf carries on his complaint though just to see what happens!

This is what I submitted to Financial Ombudsman Service on 13 January by Post


http://forums.moneysavingexpert.com/showpost.php?p=71895646&postcount=3144


FOS wrote on 23 January basically saying if Cooperative Bank dont make contact with me, I should make contact with them mentioning I had complained to FOS.

Next week I intend to inform Cooperative Bank now that cashback has been paid all that needs to be done is sorted out is the compensation :cool:

http://www.thetimes.co.uk/article/carney-mulls-plans-to-put-co-op-bank-out-of-misery-wnzpcrx6m

bristolleedsfan wrote: »

This is what I submitted to Financial Ombudsman Service on 13 January by Post


http://forums.moneysavingexpert.com/showpost.php?p=71895646&postcount=3144


FOS wrote on 23 January basically saying if Cooperative Bank dont make contact with me, I should make contact with them mentioning I had complained to FOS.

Next week I intend to inform Cooperative Bank now that cashback has been paid all that needs to be done is sorted out is the compensation :cool:

Latest communication to F.O.S


Thank you for your letter 2 February 2017

I attach update in exchanges

125.00 ( plus xtra addition TCB add) advertised/promoted cashback finally was paid to me via my Topcashback account on 26th January 2017


18 Apr 2016 £0.00 £126.25 claimed



As can be seen others are still waiting for what TCB have stated on MSE forum to be part of a wider problem affecting other such cashback sites.


http://forums.moneysavingexpert.com/showpost.php?p=72008917&postcount=3218

"42 weeks now and still not Payable"


http://forums.moneysavingexpert.com/showpost.php?p=72020802&postcount=3229

@Yorkshire Pud

"We also want the co-op transactions outstanding to be paid which is why a team has gone beyond what is normally done to get this resolved, by doing this we won't be just helping our members but all the other commission sources that are still expecting commission"


Cooperative Bank removed its Current Account Incentive selling via cashback sites some months ago - it still offers account opening/switch incentives via it own site

http://www.co-operativebank.co.uk/


The cashback should have been paid in a reasonable timescale automatically without having to chase it both to Cooperative Bank. TCB and to TCB via many posts on TCB Moneysaving Expert Form plus to F.O.S

Cooperative Bank systems may well have wanted to exclude existing Current Account Holders/Those who had previously received a switch incentive from Cooperative Bank, Terms and conditions applying to Cashback incentive offered via TCB and Quidco cashback sites did not exclude existing Current Account Holders/Those who had previously received a switch incentive from Cooperative Bank

( The reply Cooperative Bank sent me on October 2016 together with screenshot related to T+C relating to Switch offer that Cooperative Bank were running via its own website hence the words on screen shot taken from TCB site " In addition to"


Cooperative Bank complaint reply to me October 2016 was not consistent with complaints reply it gave to someone else


http://forums.moneysavingexpert.com/showpost.php?p=71765232&postcount=317


"Co-op upheld my complaint as the non-payment was an error at their end, apparently due to their systems detecting I already had a current account with them which had also received cashback offer for (Quidco). Hence the £150 will now be processed and go into my TCB account plus giving me £50 comp as an apology for the error and inconvenience. Co-op have dealt with both my cashback complaints pretty promptly and very fairly so happy with that"


I believe sequence of events detailed in my original complaint compounded by apparent fact that Cooperative Bank had no intention of "they're going to look into this for you and be in touch with you in due
course at all yet alone in due course/fullness of time that it promised me on 7th November 2016 - that was at best economical with the truth and at worst I was misled that it had a stated to be intention "they're going to look into this for you and be in touch with you in due course"

I should be compensated for and thus wish for my complaint to be escalated for compensation consideration.

Thank you in anticipation of your consideration of both the facts that I have furnished you with and impact the saga/fiasco has had on me.


Yours Sincerely

,,,,,,,,,,,,,,,,,,,,,,,,,,

5th February 2017