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£157.50 cashback from TCB for opening Co-Operative Bank Acc

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Comments

  • Yorkshire_Pud
    Yorkshire_Pud Posts: 1,966 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Have now received a notification from TCB to look at my claim and when I finally got in through several log in attempts and reversions to Log In yet again:mad: it says Member action required, which is to let it progress to Payable then if happy close the claim down. No indication of when this happy day will come;)
  • tg99
    tg99 Posts: 1,248 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    My complaint is still being investigated by the Coop. Any luck with your's Mapk?
  • mapk
    mapk Posts: 157 Forumite
    No response to email sent to the bank, but TCB say 'Hi there', assure me that they are continuing to chase my claim and appreciate my patience in this matter. Which is great as we'll be celebrating our anniversary soon. :beer:
  • tg99
    tg99 Posts: 1,248 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    mapk wrote: »
    No response to email sent to the bank, but TCB say 'Hi there', assure me that they are continuing to chase my claim and appreciate my patience in this matter. Which is great as we'll be celebrating our anniversary soon. :beer:

    Did you provide additional evidence / alternative order reference to get TCB to pursue your claim as based on the email we got it seems pretty much a closed door with them given I gave them the correct info (hence why went to Co-op to complain)?
  • mapk
    mapk Posts: 157 Forumite
    Sent TCB a screenshot with their confirmation message and a date. Mine was for £105 at the end of February. Don't seem to have a reference number though for this transaction. Also mentioned the shift in status from pending to confirmed to declined. It's clear from this forum that often 'batch' decisions are made to reinstate confirmed status..

    Disappointed that CoOp have chosen not to respond to complaints.
  • tg99
    tg99 Posts: 1,248 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    Co-op upheld my complaint as the non-payment was an error at their end, apparently due to their systems detecting I already had a current account with them which had also received cashback offer for (Quidco). Hence the £150 will now be processed and go into my TCB account plus giving me £50 comp as an apology for the error and inconvenience. Co-op have dealt with both my cashback complaints pretty promptly and very fairly so happy with that.
  • okydoky
    okydoky Posts: 267 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    okydoky wrote: »
    Yes, got this as well. Bit worried now as my TCB account in my name but Coop account is in my wife's name, will that make a difference I wonder??

    Topcashback have just marked my payment as "declined" - I have queried this and expressed my disappointment as I received a communication from them very recently saying cashback would be paid in full and would shortly move to "confirmed"!!
  • badger09
    badger09 Posts: 11,577 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Just catching up after being 'incommunicado' for several weeks.

    I've had no notification from TCB, unless the email went into Spam and was deleted without me noticing. However, my £105 has now changed to Confirmed again.

    Only time will tell.
  • badger09
    badger09 Posts: 11,577 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Update:

    Email from TCB yesterday asking me to log into my account

    These are the latest messages:
    "25 Jan 2017
    Hi there,
    There is a transaction in your account which looks like it could be in relation to your missing cashback claim.
    Kind Regards,
    The Missing Cashback Claim Team"

    "25 Jan 2017
    The following cashback insertion has been allocated to your TopCashback account, with respect to this Missing CashBack Claim. Please allow this to progress to ‘Payable’, and when happy to do so, please close this claim using the ‘Close this claim’ button above.
    Event Date Cashback Amount Purchase Amount
    09 Apr 2016 £100.00 £0.00"

    Has anyone else received this?

    Has anyone's payment morphed from Confirmed to Payable?
  • bristolleedsfan
    bristolleedsfan Posts: 12,645 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    badger09 wrote: »
    U
    Has anyone else received this?

    Has anyone's payment morphed from Confirmed to Payable?

    I had same message yesterday - went payable today :j
This discussion has been closed.
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