£157.50 cashback from TCB for opening Co-Operative Bank Acc

bristolleedsfan wrote: »

I was wondering if anyone else has had the same 18.02 Sunday email/missing cashback claim message from TCB in response to claim submitted on 27th September


30 Oct 2016 Hi there,

Thanks for the information that you have provided with regards to this claim, however, we have noticed your claim as part of our pre-submission preparation checks and we have identified a potential problem that we could use your help with.

Can you please provide the email address that you used to make your purchase and the date you opened your account?

Please get back to us by posting a message on the conversation thread.

Thank you in advance for your time, we always feel it best that any corrections are made prior to your claim being sent over for inspection in giving it the best chance of being successfully processed.

Kind regards,

I've had a notification by email but can't open TCB support ticket as it just shunts me back to log in page! Presume its above message which is of course no use to man nor beast, typically useless TCB. I think they should just be put out of their and our misery as a useless company.

I too had this message.

Like many others, I use different email addresses for different purposes:cool:

This one seems like an awful lot of hassle.

I got a reply on the TCB thread on here from Matt at TCB. He said that there is a problem with Mac and Safari browser if already logged in so need to log out and not save password when logging in.

In the meantime I had gone to local library and sent the required info to TCB. Also Matt said they were aware they already had the info they were asking for from many that received the email but they decided to blanket email all affected! So I spent an hour or so for nothing in this ongoing fiasco of TCB and Co-op declined CB.

bristolleedsfan wrote: »

I was wondering if anyone else has had the same 18.02 Sunday email/missing cashback claim message from TCB in response to claim submitted on 27th September


30 Oct 2016 Hi there,

Thanks for the information that you have provided with regards to this claim, however, we have noticed your claim as part of our pre-submission preparation checks and we have identified a potential problem that we could use your help with.

Can you please provide the email address that you used to make your purchase and the date you opened your account?

Please get back to us by posting a message on the conversation thread.

Thank you in advance for your time, we always feel it best that any corrections are made prior to your claim being sent over for inspection in giving it the best chance of being successfully processed.

Kind regards,

I received the same email dated 30 October 2016

badger09 wrote: »

Do keep us updated.

http://forums.moneysavingexpert.com/showpost.php?p=71470210&postcount=2910


6th November 2016

Customer Resolution Investigator
Co-operative Bank


Re: Your letter 10 October 2016 - ref ,,,,, - My Letter 18 October 2016

I cant fathom out whether your subsequent apparent "radio silence" to me is due to you trying to avoid making any more mistakes or whether you believe that you say it best when you say nothing at all.

In the spirit of giving Co-operative Bank maximum opportunity to put things right and whilst all the questions of complaint/grievance/concerns contained within letter 18 October 2016 remain outstanding I will try and help you.

"Do you agree that Cooperative Bank 150.00 switch offer offered via Cooperative Bank website screen shot you attached started on 3 May 2016?" ( 18th October)

"Do you agree that you made a mistake by answering my concerns/complaint re non payment of TCB 125.00 cashback incentive from 18th April 2016 by quoting and sending a screen shot of Cooperative Bank 150.00 switch offer T+C which started on 3 May 2016 via its own website?" ( 18th October)


Answer with evidence - Yes the screenshot T+C that you attached to your letter 10 October related to Cooperative Bank own 150.00 Switch incentive offer that was not/never available via Topcashback started on 3 May 2016

http://www.mirror.co.uk/money/current-accounts-switch-reward-coop-7885604

https://forums.moneysavingexpert.com/discussion/5457918


Will you please either now pay me both the 125.00 TCB Cashback Incentive offer which I successfully participated in over 29 weeks ago and pay me 125.00 compensation in view of both unwarranted and unreasonable delay in Cooperative Bank making TCB 125.00 cashback payable to me which has been compounded by me increased stress/inconvenience/additional time spent by me having to contact you again about this outstanding matter/complaint/grievance.

Or send me a copy to my email address of your letter dated 18 October 2016 together with attachment of apparent Cooperative Bank 150.00 switch offer incentive which started on 3 May 2016 to enable me to complain to FOS electronically.

In the event that you have done neither of the above by 20 November 2016 I will suffer additional time and inconvenience in order to get your letter of 10th October together with attached screenshot scanned end emailed to me in order for me to escalate complaint to FOS


Yours sincerely