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New HP laptop, no cursor?
carrot_cake
Posts: 234 Forumite
in Techie Stuff
Hi all
My son has just got a brand new HP Laptop (15-ac107na) for Christmas and we have just turned it on to set it up for him and there is no cursor showing?
I have tried a hard reset (removing the battery and holding the power switch for 15-30 seconds) but that did nothing.
Any ideas please?
TIA
My son has just got a brand new HP Laptop (15-ac107na) for Christmas and we have just turned it on to set it up for him and there is no cursor showing?
I have tried a hard reset (removing the battery and holding the power switch for 15-30 seconds) but that did nothing.
Any ideas please?
TIA
0
Comments
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cursor or mouse pointer? , if the latter have you tried a usb mouseSave a Rachael
buy a share in crapita0 -
Is there a light on on the trackpad? If so double-tap that.0
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No there is no light on the mouse pad, I am not sure whether it is the mouse pad or the cursor as it is brand new and there was no cursor showing when powered on. I haven't got a wired mouse to try it out.0
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Try hitting F5I am not a cat (But my friend is)0
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perhaps the OP might come back at add to their original postingSave a Rachael
buy a share in crapita0 -
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carrot_cake wrote: »I did try that but it didn't work. If I've tried a hard reset and that hasn't worked, I'm presuming it could be faulty?
http://forums.moneysavingexpert.com/showpost.php?p=69783823&postcount=2Save a Rachael
buy a share in crapita0 -
Hi,
hit the Windows key, then use the up/down right/left keys, go into control panel and mouse settings or device manager, might get sorted there.0 -
Because it is new, it won't actually let me do anything because it's not set up. I can get as far as setting the time/language by using the enter key. My mum seemed to recall she had the same problem a while ago with her new laptop and when she took it back, the man in PC world hit a couple of buttons (her words, although she thinks one of them was an "F" button) and it was fixed.0
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umm , try putting a mouse in it and rebooting , as the machine has not been started it has not found the driver for the onboard mouse yet , and it hopefully will when you have gone thru the setup and windows is runningSave a Rachael
buy a share in crapita0
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