Abbey/Santander application - Delay

Wozza85 wrote: »

They revised the offer? Did they give you less?

No, just added one line stating that as some of the deposit was a gift, the conveyancer should ensure this is correct.

That's it, just one line. Now our solicitor has to review it again.

kingstreet wrote: »

Are you using the MATS system to track your cases?

I know it doesn't move much, but it may help a little;-

https://www.santanderforintermediaries.co.uk/content/login

it's the second one down.

If you know your case reference number and input that and your postcode, you should be able to see your application.

I could kiss you right now Kingstreet, I wish you were my broker x:rotfl:

Current Santander service times (as long as no document is requested - then it is back to the end of the queue).

This information was updated on Thursday 20 March, 17:30
Processing your applications

Initial application set up

17th Mar We are assessing new applications received on 17th March

Once the application has been set up, you will receive a MATS update confirming your application has been sent to an underwriter or requesting documents.

Document validation

17th Mar Today we are assessing supporting documents sent to us either by fax or MATS document upload received on the 17th March

Underwriting date

18th Mar We are reviewing applications sent to our underwriting queue on the 18th March

You will have received a MATS message confirming the date your application was sent to our underwriter queue.

Average time to survey

4.5 days Our turnaround time from agreeing your case to receipt of the survey is 4.5 days

Where we have a requirement to survey your property either internally or externally

Please note: This turnaround time is included within our average offer time.

Average offer time

16.7 days Our average time taken to offer an application was 16.7 days

Based on applications offered within the last week (ending 16th March)

Please ensure you supply any supporting documents we request as quickly as possible, and that it meets our requirements. Delays in outstanding information is the main reason for an offer taking longer than our average time.

circuit wrote: »

In addition, the broker should have known Santander would want SA302s for us, and a reference. He apparently mentioned them in passing to my husband, then seems to have forgotten to ask for them, adding 2-3 weeks to ...

SA302s are now a standard requirement for the self employed with nearly all lenders.

Got my Santander offer subject to valuation today, after full application was sent on 18th. SO so glad we didn't do the over the phone interview in the end, as going directly in branch (with all required paperwork) was far far quicker. Fingers crossed for valuation now