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Ask Atos Healthcare disability assessment questions
Comments
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Why aren't claimants allowed to know whether the person carrying out the WCA is qualified to do so in so much as that they are qualified in the area of the claimants medical condition? This video would suggest that the claimant isn't allowed to know anything about the assessor!! It may turn out that a physiotherapist is assessing someone for mental health issues!!
Schrodie,
Before carrying out assessments all of our HCPs receive comprehensive specialist training in disability assessments, including how to consider mental health issues. See previous post for info.
http://forums.moneysavingexpert.com/showpost.php?p=58780909&postcount=346“Official Company Representative
I am the official company representative of Atos Healthcare. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
sicknotethefirst wrote: »Question for the Atos rep...
I sent in my ESA50 with all my med reports etc I was then contacted by Atos with an appointment, I spoke to my Gp about it and he wrote another report in which he said in the last para Given the circumstances I am somewhat surprised that he is being called for a face to face medical assessment and wonder if the necessary facts have been made available to the medical team.
In view of this I then asked Atos for the reason for a face to face assessment and they replied with what the nurse said who looked at my EAS50 and any other available evidence “I am unable to advise on the evidence held. The case will need to be referred for assessment”
(Text removed by MSE Forum Team)
I have checked the details on the NMC site and found that this Nurse didn't have any additional qualifications shown? so I rang the NMC to ask what does this mean? the gentleman at NMC told be that she is just a Nurse without any other qualification, so I said so you mean a bog standard nurse? to which he replied well I wouldn't have put it like that but yes the nurse in question hasn't undergone any other training and holds no other qualifications except basic nursing.
So my question is... How can a bog standard nurse make these kind of decisions? when it's obvious from the evidence supplied she simply couldn't understand it!!
Sicknotethefirst,
All of our HCPs receive comprehensive specialist training in disability assessment and are approved by the DWP Chief Medical Adviser on behalf of the Secretary of State. The training for nurses is accredited by the University of Derby. We can’t comment on specific cases on this thread but please contact us if you would like to discuss this further.“Official Company Representative
I am the official company representative of Atos Healthcare. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Schrodie,
Before carrying out assessments all of our HCPs receive comprehensive specialist training in disability assessments, including how to consider mental health issues. See previous post for info.
http://forums.moneysavingexpert.com/showpost.php?p=58780909&postcount=346
That didn't answer my question (no suprise there.) So let's try again.
Why aren't claimants allowed to know whether the person carrying out the WCA is qualified to do so in so much as that they are qualified in the area of the claimants medical condition?
As for your cliam that your so called "healthcare professionals"
"receive comprehensive specialist training in disability assessments, including how to consider mental health issues" why then have Atos been forced to introduce so called "mental health champions". Surely if Atos's so called "healthcare professionals" were receiving this "comprehensive specialist training in disability assessments, including how to consider mental health issues" why then would they need the help of so called "mental health champions"?? Wouldn't that indicate that your "comprehensive specialist training in disability assessments, including how to consider mental health issues" isn't comprehensive enough!!
Also again if Atos's so called "healthcare professionals" receive comprehensive specialist training in disability assessments, including how to consider mental health issues" why are there so many sub-standard WCAs being carried out resulting in £millions of successful appeals against Atos WCAs if as you say your so called "healthcare professionals" receive "comprehensive specialist trainingin disability assessments, including how to consider mental health issues"????0 -
Sicknotethefirst,
All of our HCPs receive comprehensive specialist training in disability assessment and are approved by the DWP Chief Medical Adviser on behalf of the Secretary of State. The training for nurses is accredited by the University of Derby. We can’t comment on specific cases on this thread but please contact us if you would like to discuss this further.
Is this what you mean?
Here0 -
Sicknotethefirst,
All of our HCPs receive comprehensive specialist training in disability assessment and are approved by the DWP Chief Medical Adviser on behalf of the Secretary of State. The training for nurses is accredited by the University of Derby. We can’t comment on specific cases on this thread but please contact us if you would like to discuss this further.
Ok I won't ask you to comment on an individual case
So my question is... How can a bog standard nurse make any kind of decisions? when it's obvious from the evidence supplied by the claimant that she simply couldn't understand it!!0 -
Schrodie,
Before carrying out assessments all of our HCPs receive comprehensive specialist training in disability assessments, including how to consider mental health issues. See previous post for info.
http://forums.moneysavingexpert.com/showpost.php?p=58780909&postcount=346
I don't understand why Atos continue to insist that their HCPs are comprehensively trained balh blah blah when as shown on various undercover TV programmes the training only lasts a few weeks and even then the trainer had qualifications that weren't recognised here in the UK!!
Also the WCA is driven by Atos's own computer software program called LiMA which tells the HCP what questions to ask and at the end LiMA makes up a report and arrives at a decision!! So it really is a case of 'The Computer says NO!!!"0 -
vvvvvvvvvvvvvvvv wrote: »Dear MrThank you for your enquiry. At your assessment, if it is a doctor you can ask for their name and GMC registration number, if it is a Nurse, the Nursing and Midwifery Council ask them to provide their name and geographical location, if requested,but not their Registration numberregardsCustomer RelationsAtos HealthcareAtos and Atos Consulting are trading names used by the Atos group. The following trading entities are registered in England
and Wales: Atos IT Services UK Limited (registered number
01245534), Atos Consulting Limited (registered number 04312380) and Atos IT Solutions and Services Limited (registered number 01203466). The
registered office for each is at 4 Triton Square, Regents Place, London,
NW1 3HG.The VAT No. for each is: GB232327983This e-mail and the documents attached are confidential and intended
solely for the addressee, and may contain confidential or privileged
information. If you receive this e-mail in error, you are not authorised
to copy, disclose, use or retain it. Please notify the sender
immediately and delete this email from your systems. As emails may be
intercepted, amended or lost, they are not secure. Atos therefore
can accept no liability for any errors or their content. Although Atos endeavours to maintain a virus-free network, we do not warrant
that this transmission is virus-free and can accept no liability for any
damages resulting from any virus transmitted. The risks are deemed to beaccepted by everyone who communicates with Atos by email.Thank you for your question – it has been asked previously and when we went to clarify the answer, it highlighted to us that there was in fact some inconsistency in the advice given and the approach taken by our nurses with regard to how they identify themselves.
We are in touch with the relevant professional bodies and we’re about to agree an approach very soon.
As soon as we have confirmation of the simple answer to your question we will share it.
So why did you send me this in the top quote?0 -
Thank you for your enquiry. At your assessment, if it is a doctor you can ask for their name and GMC registration number, if it is a Nurse, the Nursing and Midwifery Council ask them to provide their name and geographical location, if requested,but not their Registration number
regards
Customer Relations
Atos Healthcare
Can the MSE sponsored rep answer this question based on the above response from Atos?
Why can a claimant be given the name and GMC registration number of an Atos "doctor" but when it comes to an Atos "nurse" a claimant is only allowed to be given the nurse's their name and geographical location. Why can't a claimant be given a nurse's Registration number?0 -
To the atos rep. My partner has has an assessment and the report says the decisions as to whether xxx medical condition of anxiety is likely to be considered a disability under the terms of the relevant uk legislation is one for a tribunal to decide. However my interpretation of the relevant uk legislation is that xxx condition is likely to be considered a disability because it would have significant impact on normal daily activities with or without benefit of treatment.
Does this mean they could be entitled to disability benefits and which ones?0 -
What was the assessment for ESA or DLA or something else?0
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