Ask Atos Healthcare disability assessment questions

schrodie · 15 February 2013 at 1:50PM

MSE_Andrea wrote: »

Hi again

Please help us keep this thread on topic and clear for the questions to be found quickly and easily. If you don't it may take longer for the Atos rep to work out what is a genuine question and get back to you.

If someone's not doing this please use the report button as usual to let us know.

We're reviewing the thread regularly to see whether questions are being answered and if not, to find out why.

And to make it absolutely clear, no-one can pay to be included on our site and it's a real shame you feel they can. Please read our strict Editorial Code on this:

Funny that as I have and you appear to have ignored it!!!

Your MSE sponsored Atos Rep seems to be ignoring legitimate questions and the vast majority of 'its' answers can be found on Atos's own website anyway and those that can't more informative answers can be supplied by non-atos personel here on MSE other benefits related forums.

Again it is shameful that MSE is giving a company that has been castigated in Parliament for the inhumane treatment of sick and disabled people a platform for promoting themselves.

Anyone who is sick and disabled would have heard of Atos and what they are capable of.!!!!

Atos_Healthcare_representative · 15 February 2013 at 2:14PM

sicknotethefirst wrote: »

You keep missing this one, can you please find a little time to at least answer one of my questions

Question for the rep...

Does a HCP' specifically a NURSE have to identify themselves with their name and registration number in the same way that a Doctor must tell you his or her GMC number.

Thank you for your question – it has been asked previously and when we went to clarify the answer, it highlighted to us that there was in fact some inconsistency in the advice given and the approach taken by our nurses with regard to how they identify themselves.

We are in touch with the relevant professional bodies and we’re about to agree an approach very soon.
As soon as we have confirmation of the simple answer to your question we will share it.

halight · 15 February 2013 at 2:17PM

schrodie wrote: »

The problem is all Atos does is pluck these "nurses" from wherever give them a few weeks of so called "disability analysis training" then lets them loose on people with potentially complex mental and/or physical problems. No wonder so many genuine sick and disabled people are being subjected to inhumane and degrading treatment at the hands of this company.

It's a shocking state of affairs and it's also shocking that MSE are giving them a supporting platform!

Maybe MSE's new owners are a bit more right wing ?
Maybe they also have a problem with people who have a disability and try to claim for some help ?

halight · 15 February 2013 at 2:26PM

Atos_Healthcare_company_representative wrote: »

Thank you for your question – it has been asked previously and when we went to clarify the answer, it highlighted to us that there was in fact some inconsistency in the advice given and the approach taken by our nurses with regard to how they identify themselves.

We are in touch with the relevant professional bodies and we’re about to agree an approach very soon.
As soon as we have confirmation of the simple answer to your question we will share it.

Originally Posted by sicknotethefirst
You keep missing this one, can you please find a little time to at least answer one of my questions

Question for the rep...

Does a HCP' specifically a NURSE have to identify themselves with their name and registration number in the same way that a Doctor must tell you his or her GMC number.

I'm sorry but you are running a multimillion pound company. That has a very large Government contract.
Don't you think this should be one of the things that you should have had sorted fro the start ? How many Medicals have to done were the person having the medical might have been misinformed ? Or not told the full.right Info ?

I hope that this is now at the top of your company's list of things to improve on. Its just a little thing, It wont't change any rules or cost a lot of money to sort out.
Sometimes its the little things like this that let company's down. Its also the sort of thing that can help to rebuild trust.

I will say. thank you for being honest and not just trying to brush it under the carpet .

Atos_Healthcare_representative · 15 February 2013 at 2:28PM

tonyw151 wrote: »

A question for the ATOS rep.

During my last WCA in may last year my partner who speaks alot for me due my issues with both articulation and anxiety was asked tobe quiet and let me answer. Is that right?

Hi Tonyw151

We recognise that a companion at an assessment, your partner in this case, may provide a valuable contribution and discussion between you and them can help to bring out information. However, the assessment and discussion will always be focused towards you as the claimant. The HCP should have explained at the time that they also needed to hear directly from you during the assessment.
However apologies if this didn’t happen or the HCP came across as abrupt with your partner. You can contact us directly if you want to discuss what happened further.

halight · 15 February 2013 at 2:41PM

schrodie wrote: »

It seems MSE are condoning his behaviour! If this was anything other than a disability based thread I'm certain action would have been taken.

Yes I agree,

See my other post.

The amount of disability bashing that has been allowed on this site over the last 12 moths is wrong.

It's not just on this thread. This thread was bound to get a bit heated anywhere were that atos are allowed to post would heat up.
I'm quite shocked really that all the posts that have been given by people towards atos have been in the main very mild.
There are sites out there were atos would not even been allowed to say hello before hell would come down on them.
Here they have been given respect, Yes people have had strong views and they have maid these known. I as have others have posted links to other sites with an anti atos therm ,
But no one has taken to calling the Atos Rep personal names, They are only here doing a Job. we do not know there private feelings on what we say or what the company that they work for say.

But you only to have to look at the way things are going on MSE. Look around at other threads all over this site.
And you will get the feeling that anyone with any sort of illness is a fake! A fake that's just trying to con money out of the system.
And its let go in the main by the site.

Maybe this site is reflective of the Country ?
Maybe that's it now. if your no longer 100% fit and active then that's it. Time to die.
The country no longer wont's to know you.

schrodie · 15 February 2013 at 2:43PM

Atos_Healthcare_company_representative wrote: »

Thank you for your question – it has been asked previously and when we went to clarify the answer, it highlighted to us that there was in fact some inconsistency in the advice given and the approach taken by our nurses with regard to how they identify themselves.

We are in touch with the relevant professional bodies and we’re about to agree an approach very soon.
As soon as we have confirmation of the simple answer to your question we will share it.

Atos employs these so called "healthcare professionals" ergo as their employer, who gives them targets to work to, you can tell them that should a claimant wish to know who they are and what their professional qualifications are then they are to tell them. Don't sick and disabled people have the right to know who is assessing them and what their professional qualifications are?
If not what have Atos got to hide!!

We've already seen here that one of Atos's so called "healthcare professionals" (name deleted too late!!) was just a nurse who couldn't decide even with medical evidence from a trained medical doctor what course of action to take!!

Clearly just because Atos gives their so called "healthcare professionals" a few weeks training in disability analysis isn't enough to prevent the scandal and inhumane treatment of sick and disabled people as highlighted by MPs in Parliament the other week!

sicknotethefirst · 15 February 2013 at 2:45PM

Atos_Healthcare_company_representative wrote: »

Thank you for your question – it has been asked previously and when we went to clarify the answer, it highlighted to us that there was in fact some inconsistency in the advice given and the approach taken by our nurses with regard to how they identify themselves.

We are in touch with the relevant professional bodies and we’re about to agree an approach very soon.
As soon as we have confirmation of the simple answer to your question we will share it.

Thank you very much

sicknotethefirst · 15 February 2013 at 2:51PM

sicknotethefirst wrote: »

Question for the Atos rep...

I sent in my ESA50 with all my med reports etc I was then contacted by Atos with an appointment, I spoke to my Gp about it and he wrote another report in which he said in the last para Given the circumstances I am somewhat surprised that he is being called for a face to face medical assessment and wonder if the necessary facts have been made available to the medical team.

In view of this I then asked Atos for the reason for a face to face assessment and they replied with what the nurse said who looked at my EAS50 and any other available evidence “I am unable to advise on the evidence held. The case will need to be referred for assessment”

(Text removed by MSE Forum Team)

I have checked the details on the NMC site and found that this Nurse didn't have any additional qualifications shown? so I rang the NMC to ask what does this mean? the gentleman at NMC told be that she is just a Nurse without any other qualification, so I said so you mean a bog standard nurse? to which he replied well I wouldn't have put it like that but yes the nurse in question hasn't undergone any other training and holds no other qualifications except basic nursing.

So my question is... How can a bog standard nurse make these kind of decisions? when it's obvious from the evidence supplied she simply couldn't understand it!!

Can I ask why this has been edited? The information that I posted here has been posted on 5 other sites without any issue so why has this forum deleted the information I posted?

schrodie · 15 February 2013 at 2:52PM

tonyw151 wrote: »

A question for the ATOS rep.

During my last WCA in may last year my partner who speaks alot for me due my issues with both articulation and anxiety was asked tobe quiet and let me answer. Is that right?

May I suggest you make a formal complaint about the behaviour of this Atos so called "healthcare professional". The Handbook to which these so called "healthcare professionals" should work to does not say that they should tell claimants friends to be quiet!!

It says:-
"Companions will be able to give useful information, particularly in cases where the claimant has mental function problems, learning difficulties, or communication problems, or people who stoically understate their problems."

Complain then Atos must take the matter seriously and don't be fobbed off.

This is another reason why people should get their WCAs recorded then when Atos do investigate the so called "healthcare professional" cannot deny they said it. You can understand now why Atos were not too keen and still aren't on claimants recording their WCAs.!!

Ask Atos Healthcare disability assessment questions

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