PPI - First National Home Loans / GE Money / Pinnacle

I'm so glad I found this thread..

I have had problems with a PPI claim regarding a mortgage that I had with First National back in 2003 for two years. I too was mis-sold PPI. The problem in my case is that I was told that if I opted for PPI, my mortgage application would stand more chance of being successful, so I did. Unfortunately (as expected) I do not have this in writing. I was a very naive first time buyer so was not familiar with the home buying process. The person I who I was dealing with was guiding me through it over the phone. (I live in the South East and he was based elsewhere).

Anyway, to cut a long story short, I too have been advised by GE Money that my claim has nothing to do with them, but only after two months of being referred to another broker - by them - who had absolutely nothing to do with it.

GE Money say that my claim sits outside of the jurisdiction of the FOS. Their reasoning is that because the mortgage I had with FN was over 6 years ago, my complaint is "...banned under the Limitations Act 1980. I wrote back advising I was not in agreement to them closing the complaint and that I wanted a response that reflected they had actually bothered to look into my complaint in the first place.

What I find odd is that I have received a letter from them today offering me £100. They have asked me to sign and return the agreement form which will close my complaint. I'm not accepting their offer or returning the form - I'd rather go without. This is the second time I have been they have closed my complaint - only to re-open it again when I tell them that as far as I am concerned it is still open. The correspondence I have received from them is four pages of A4 waffle. The Acceptance letter makes 5..

I have also noticed they have given my complaint a new reference number for some reason. They only started to reply to my letters after I started sending letters to them via first class recorded mail.

However, another lender who originally told me they also resided outside of the FOS jurisdiction, upheld my complaint after I wrote back to them and are in the process of issuing payment. They have agreed to return what I paid, which was just shy of £9000 plus interest. Another lender has also agreed to uphold my complaint and will be returning what I paid, plus interest.

Pinnacle insurance wrote to me after being contacted by the FOS requesting information to initiate their investigation into my PPI complaint regarding the mortgage with First National. I am still waiting to hear from them.

With all of these lenders, I have completed the same paperwork, and provided the same answers i.e. the truth. Thankfully when I was eventually introduced to my financial advisor back in 2005 (re-mortgaged away from First National) he saw that I had been paying PPI and said he always advises against it. I've not had it since.

Sorry for the mini novella, but I just needed to get this off my chest .