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Boots Grabbit Bargains Part 18 - Post your finds here
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Horray i had a great shop @ Boots Garthdee(aberdeen)today:j
I went in to use up my last highlighter voucher and was looking for the hand saviour hand cream but it was oos so i settled on the younger longer??(is that what its called??:o) Also picked up more reduced roll ons and bogof 25p body sprays:D Was having a look at the Rimmell make up when the No7 sa came in about and said to me "do you have a highlighter voucher" so i said yes so she said "do you know you can still gt a gwp" i said no;)(course i did but i thought i would just roll with it as u do) so she went and got me a gwp so i asked her if i could pay with her(i thought it would be ok as she suggested the gwp;)) so she puts it all through and it is £22.85 so in this order i handed her 250pts No7, £5 off £20 pc voucher, highlighter voucher then £5 off No7 pink voucher:) and they all worked a treat!! She was well impressed with my £2.60 left to pay and so was i:D
Then i had another quick look and got a small denman brush reduced to £1,a silver metal mirror compact(for breast cancer care)reduced to 64p,4 x muffins reduced to 20p each(yum yum) noticed they had the Ted baker minitures gift set(4 minis in clear front grey c/board box/tray)reduced to £7.50 not sure how much they were before??But i have plenty perfumes so i left them(there was some at the door on the mothers day stand as you go in and some on the clearance shelf) So all in all a good shop today and another Bootsr whos a happy camper:D Off to bed now but had to let you all know this first:o
HTHS:D
oops sorry just noticed the length again:oThought for today:-
There comes a time in your life when you realise who matters, who used to matter and those that never did;)
:T Now facing my debts instead of hiding from them!:T
Thanks to everyone on here than has helped me through my darkest days!:D0 -
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OMG! I am really upset about what happened to me in Boots today.
I went into Boots and purchased:
1x No7 Illum face powder
1x No7 Eye make up remover
1x No7 Shimmering highlighter set (half price)
1x GWP (No7)
1x Magazine (free with advantage card)
I used the Illum voucher, pink £5 off voucher and 250 points voucher and paid £7.50. The GWP wouldn't scan but the SA said it was fine and let me have it.
I did this transaction again in exactly the same way (my boyfriend was with me so there were two of us) with the same SA and it all went through fine. So far so good.
Then I purchased:
1x No7 Tan Wipe
1x No7 Illum face powder
1x Magazine (free with advantage card)
I used the Illum voucher and was charged 50p!
I went upstairs and did the same again.
Then I went downstairs and sat on the step to tear the vouchers out of the magazines that I was given with my purchases. While I was sat on the step the SA from upstairs walked past. My boyfriend said she was watching me but I said I had nothing to hide as they had scanned the magazines and given them to me. We then went to another till with a tan wipe and an Illum voucher (as above) but when I got to the till a very rude manager (I think she was a manager because she was wearing a suit) came over and said:
"You have been seen buying those items at the till over there, and at the till upstairs and it's only one per customer".
I said "Oh I'm sorry, I thought it was one per transaction".
She then changed her story and said "No it's one per advantage card"
My boyfriend then said "Ok we'll leave it then thanks" and we hurried out of the shop.
I was upset because the woman said it in a very rude way in front of other customers and I was made to feel like a criminal! Plus, I was actually with my boyfriend so in effect we only had one offer each anyway! My boyfriend said he saw the manager on the phone before she marched over to us and he thinks the SA upstairs reported us!
Well, I'm happy with the offers I got, and I didn't want to cause a fuss. But I do take offence to being spoken to rudely just for using a voucher, and for being told a load of old rubbish!!! First I was told 'one per customer' but it says 'one per transaction' on the voucher. Then I was told it's only 'one per advantage card'. I know this isn't true because anyone can buy the magazines for £1 and you don't have to use an advantage card at all! She took the voucher off me which I felt was rude because she didn't know whether I'd paid for a magazine or not. I know I was taking advantage of some really good offers today, but let's face it, I still spent £17 in Boots when I normally wouldn't have shopped there. Plus, what is the point of an advantage card if they don't let you take advantage of the offers anyway (last week they wouldn't let me use an extra points voucher because I got a GWP)?
I'd be interested to hear what other Bootsters think about this?
Lemony x0 -
I'd be interested to hear what other Bootsters think about this?
Lemony x
:mad:
I would complain to boots, it is totally wrong what you were told and it is out of order that she took your voucher and spoke to you like that infront of other customers etc. Can you get their names? As for taking YOUR voucher, she stole it from you technically. You will now not be able to use that offer as it expires. I would push CS to actually put the amount of an illum powder on your AC or post you one out. You have missed out through no fault of your own. I'd tell them they can check store CCTV if they wish.
I spoke to CS a few weeks ago to check their mag/mag coupon policy and everytime you do a transaction you are allowed a mag and to use a mag voucher. If you wanted to stay in there all day buying a mens no7 say and getting free highlighter, you are perfectly within their policies. You must have felt really bad and you must convey it to customer services. I know it draws attention to you, but I doubt those employees will ever hassle you again after you do and it will stop them doing so to any poor other bootsers.
If you do not feel the first customer services advisor you are speaking to is understanding then call back again and speak to another, I have found some are brilliant and treat the customer like king.
They have a freephone number that is for customer care 0800 915 0004, I refuse to use an 0845 to call a customer service dept!
Too many people on this thread get treated like theives or idiots when using Boots's offers legitimately, often infront of ques of people and I think whenever it happens you should make customer care aware.
HOWEVER...with a glitch, obviously we should just smile graciously and hope we have better luck next time :rotfl:0 -
Hi all not sure if a glitch for those that need it...........or just want it lol :rotfl:
there is some cotton wool pads on offer at 1.55, they are on 2 for 2 pounds but also 6 for 3, so you actually get 7 for 4 pounds, i stuck some in to boost up a little order. big rolls of cotton wool at 3 pound odd are back in stock on 2 for 2 pounds and 200 points for a 10 spend - hthcoupon over here, coupon over there, every crack filled with coupons even down there(meaning under the buggy lol):D0 -
I'd be interested to hear what other Bootsters think about this?
Lemony x
Sit down, deep breath, write yourself a few notes to keep your thoughts in order and then phone CS. You're quite right it's one per transaction. The only way they could enforce that is to have your card track the purchase and alert the till once you'd got one GWP, and that SO isn't happening. (Even I have a very modest four.)
And even if it were true, she still behaved wrongly and this should be the essence of your complaint. Rudeness and incivility are never acceptable when it comes to customer relations. If she had a real point to make then there would have been politer ways to do it. Are you quite young, as in teenage or early twenties? Some people think it's acceptable to try to bully people when they're young. (ME? I'm nearly fifty, and I can be really acidically polite and LOUD when someone tries to steamroller me.)
So yes, don't stress the loss of the GWP, stress the manner and how bad you felt, and how you're reluctant to ever go to that Boots again because of the way you were treated, and how you've really lost confidence in them etc etc.
As Broclo says, the vouchers are there to be used, full stop. They're given out to tempt customers into the stores and hopefully buy. Vouchers are there to be used! The unadvertised and unintentional till glitches are a different thing and if they get refused well, really the best thing to do is smile sweetly and not get into a squabble that you won't win. But rudeness? Geeezzz....Val.0 -
If you add 16 cotton wool rolls it comes to £16.00 and 1000 points!Inside me lives a skinny woman crying to get out - but I can usually shut her up with cake!0
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Thanks Broclo and Valk_scot.
The SA did not say I could not use the Illum voucher with the tan wipe, so I don't think she was tying to stop a glitch. She said I had bought those items at more than one till and it was 'one per customer'. When I said I thought it was one per transaction she changed her reply to 'it's one per advantage card'. I wouldn't have minded but she stormed over, was rude and abrupt in front of other customers, and I felt humiliated. I have spent well over £200 in Boots stores and online this month so why should she care if I get a few free Illum powders?
Val - I'm in my 30's so I'm not exactly young. But I do feel like I was picked on and now I don't feel I will be able to go back in store for a while to take advantage of any other offers.
Lemony x0 -
Morning all!X
Just wanted to ask if the £5 voucher works with the NO7 'quick thinking 4-1 wipes'?
- also I just had a look online at the no7 for men.....may sound strange but I guess 'mens products' can still be used by us women!?? - what is the difference?? any?? I personally think all men/womens products are similar aren't they?? (just different smells - or are they not be used by women?) - I'll suddenly develop a beard!!
Thanks for any helpX0 -
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