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Sutton's default removal letters

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  • noah271007
    noah271007 Posts: 1,248 Forumite
    edited 8 May 2009 at 1:22AM
    I'd be more than willing to go court if I had any grounds to do so. I got no proof the removal was agreed between myself and them (they claim it's on file that I was informed it would NOT be removed). Plus it's within their right to keep it on file anyway.

    If anything I'll still do a SAR and see what I can find.

    Cheers for the help though.

    They are taking nonsense here. If you take them to court, they WILL back down!! Lenders do not like removing defaults because they know it would mean you will access credit more easily! Not much difference if you have several defaults on file!
  • noah271007
    noah271007 Posts: 1,248 Forumite
    Parki wrote: »
    Well for the past 5 years I just havent got credit and not even been applying just didnt see the point. I have just done without things and paid off as much off my debts as possible. Been hard work but im glad its out of the way. Least I got through it in one piece :)

    I will fire the first letter off this weekend :)

    The defaults dont have long to go but I dont know why the defaults are not off by now with the rest of them when I joined my DMP.

    Not even a mobile contract? I just read ur post on other thread about bank staff. U work for a bank and are due for a credit check? How bad is your credit file?
  • Parki_2
    Parki_2 Posts: 570 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Well I got a mobile contract in November 08 so did without one untill then. Didnt think I would be able to get one.

    Well I work for an RBS company. All staff except me have been screened for security even though I have worked there for 8 years. They routinely check and have been sniffing around lately.

    Well just the 2 defaults that are due to go off early next year, nothing else.
  • naijapower
    naijapower Posts: 1,393 Forumite
    edited 8 May 2009 at 1:51PM
    You are lucky. I thought Financial Services staff are subject to annual health checks e.g. credit checks. If they havent checked you in a while, then you are fortunate
  • ali82
    ali82 Posts: 171 Forumite
    I'd be more than willing to go court if I had any grounds to do so. I got no proof the removal was agreed between myself and them (they claim it's on file that I was informed it would NOT be removed). Plus it's within their right to keep it on file anyway.

    If anything I'll still do a SAR and see what I can find.

    Cheers for the help though.

    Yeah they say it is within thier right but nowhere under any law does it say that defaults must stay on your file for 6 years; it is just 'industry standard' which mean ****, only CCJ must stay for 6 years as they are court appointed

    I'll be watching this tread with intrest as I have quite a few to get rid of
  • never-in-doubt
    never-in-doubt Posts: 20,613 Forumite
    edited 8 May 2009 at 2:12PM
    Noah/Sutton,

    I'll provide the text for dispute letter later -- just busy for the next couple of days..... then i'll give this thread my undivided attention and provide all the missing pieces.

    Noah - well done - good thread and very useful.

    Edit: Letters are now all shown below.
    :o 2010 - year of the troll :o

    Niddy - Over & Out :wave:
  • never-in-doubt
    never-in-doubt Posts: 20,613 Forumite
    edited 15 May 2009 at 12:21AM
    Right letters as follows: There are various versions so pay attention; Remember never sign these letters, always use digital signature or print your name in ink. Do not give them an excuse to cut/paste your signature to documents - it is fact that some do this!

    Good Luck!

    N-i-D :D



    Send this letter to your bank if they threaten to issue a default notice:

    ACCOUNT NUMBER: XXXXXXX

    Dear Sirs

    Re: Account in dispute

    I am writing to clarify that I am currently in the process of requesting a refund of bank charges unlawfully made to my account.

    I note from your latest correspondence that you are proposing to issue me with a Default Notice on this account. I need to make you fully aware that I am disputing the sum owed and, as such, you must refrain from any further action until this dispute is fully resolved.


    The current Banking Code (Section 13.6) states: We may give information to Credit Reference Agencies about the personal debts you owe us if:
    • You have fallen behind with your payments,
    • The amount owed is not in dispute; and
    • You have not made proposals we are satisfied with for repaying your debt, following our formal demand.
    I would also like to make you aware of The Office of Fair Trading Code of Guidance in which it states: putting pressure on debtors or third parties is considered to be oppressive This includes ignoring disputes about whether money is owed and refusing to freeze action if the debt is in dispute.

    If you do not stop this default action and proceed by making any adverse comments on my credit reference files, I shall be forced to take legal action against you under the Data Protection Act 1998.

    I therefore hope to receive your full co-operation in this matter and would like to request a written response to that effect.

    Yours faithfully,


    Send this letter if the bank or DCA threaten court proceedings:

    ACCOUNT NUMBER: XXXXXXX

    Dear Sirs

    Re: Account in dispute

    I refer to your letter of **/**/** , in which you advise of your intention to issue court proceedings with regard to the outstanding balance of my account.

    As you are aware, this account and the balance thereof is currently subject of a dispute. I can only assume your letter has been sent in error, as you must surely be aware that action such as that you propose would constitute breaches of the banking code. This matter has been discussed in correspondence with your clients ******** department and on **/**/** I received a letter from ******** , which acknowledged no such action should be taken on a disputed account and did in fact apologise for previously suggesting otherwise. A copy of the correspondence to which I refer is enclosed for your reference.

    Additionally, this action you propose is clearly quantifiable as retaliatory due to my own claim against your client to recover unlawfully levied penalty charges. To proceed as you have indicated would therefore be contrary to the statement of the Financial Services Authority of 6th July 2006 in which it ruled such action to be discriminatory. I also believe this action to be tantamount to a sanction imposed merely for pursuing my legitimate right of seeking a judgement from a court.

    I trust your client is committed to upholding the standards of the Banking Code to which it subscribes, and would not hold its regulator, the FSA, in such contempt as to ignore its 6th July statement.

    I will allow you 7 days to reply to me, in writing or by Fax only, withdrawing the threat of action imposed in your letter of **/**/**. If you do not do so, I will draw your client’s transgressions to the attention of the Financial Services Authority and the banking code standards committee, by making formal complaints and enclosing copies of all recent correspondence.

    I look forward to your prompt response.

    Yours faithfully


    Send this letter asking a second DCA to return the account in dispute to the original creditor:

    ACCOUNT NUMBER: XXXXXXX

    Dear Sirs

    Re: Account in dispute

    I must admit that I am rather bemused as to why this account has been passed to yourselves, as it is in dispute with the **original creditor/DCA** and has been since DATE 2007. Not only is this a breach of OFT collection guidelines, but also in breach of the Consumer Credit Act 1974 and Data Protection Act 1998.

    My last letter from **original creditor/DCA** was DATE and intimated that my complaint would be resolved on **DATE**, this obviously hasn’t happened. As **original creditor/DCA** are now in default of my Consumer Credit Act request, OFT Collection Guidelines, *Subject Access request and have also breached *s10 Data Protection Act request , I consider this account to be in SERIOUS DISPUTE.

    As you are aware while my Consumer Credit Act request remains in default enforcement action is NOT permitted, under s127 this constitutes a complete defence at law. Consequentially any legal action you pursue will be averred as both UNLAWFUL and VEXATIOUS.

    Now I would respectfully suggest that this account is returned to the **original creditor/DCA** for resolution of these defaults and breaches, as **New DCA** cannot lawfully pursue any enforcement activities.
    If **New DCA** chooses to ignore my dispute and attempt enforcement, I will initiate legal action and file reports with the appropriate authorities, including, but not limited to, Trading Standards, Office of Fair Trading, Information Commissioners Office, Financial Ombudsman Service and possible court action.

    After taking advice, I am of the opinion that any continued pursuit is in violation of the Administration of Justice Act 1970 section 40 as well as breaching a number of the OFT Collection Guidelines. I hope that this will not be necessary and an acceptable solution can be accomplished.

    I would appreciate your due diligence in this matter. I look forward to hearing from you in writing.

    Yours faithfully



    Alternatively, use the following simplified letter:

    After 12 days and non-supply of the agreement send them this letter.

    ACCOUNT NUMBER: XXXXXXX

    Dear Sirs

    Re: Account in dispute

    I refer to my letter dated XXXXXX in which I made a formal request under the Consumer credit act 1974 sec 77-79 for true copies of the regulated agreement refered to in the above account number. You are reminded that you are obliged to supply these under sec.189 whether you are the original creditor or not. I also enclosed the statutory fee of £1.00 for this account.

    To date you have failed to comply with my statutory request and have defaulted in respect of this account. This means that under the CCA you have now committed an offence punishable upon conviction, by a fine, or imprisonment.

    Additionally this alleged agreement is unenforceable until such time as the default is removed or enforced by a court of law. It is a further offence to attempt to enforce this alleged agreement until such time as the default is removed.

    Consequently I am ceasing all payments to your company until such time as this matter is resolved. It is also my intention to report this matter to the appropriate enforcement authority.

    I await your prompt response.

    Yours faithfully,
    :o 2010 - year of the troll :o

    Niddy - Over & Out :wave:
  • hack2009
    hack2009 Posts: 41 Forumite
    edited 8 May 2009 at 3:33PM
    noah271007 wrote: »
    They are taking nonsense here. If you take them to court, they WILL back down!! Lenders do not like removing defaults because they know it would mean you will access credit more easily! Not much difference if you have several defaults on file!

    I agree with you here. I tried for over a year with one company to get a default removed and they just refused. I issued a County Court Claim against them and I had a letter from their Solicitor's saying they wanted to settle out of court with an agreement.

    Best way to do it in my opinion. Go through the motions so you can demonstrate to a Court that you have given them enough opportunity to resolve the issue and then go for it.

    AMS.jpg
  • never-in-doubt
    never-in-doubt Posts: 20,613 Forumite
    hack2009 wrote: »
    I agree with you here. I tried for over a year with one company to get a default removed and they just refused. I issued a County Court Claim against them and I had a letter from their Solicitor's saying they wanted to settle out of court with an agreement.

    Best way to do it in my opinion. Go through the motions so you can demonstrate to a Court that you have given them enough opportunity to resolve the issue and then go for it.

    Hi

    Not meaning to rain on your parade but this is not the best way to do things, it is a very expensive way - ask UK26!

    Bottom line is that if they refuse to remove any derogatory info that was incorrectly or unlawfully placed then yes, you demand removal, then you issue s.10 - Cease & Dessist and at this point they must remove the data. If they then refuse, you would write a final letter clarifying your position and with the threat of small claims action. This prompts most DCA's/Lenders into action.

    Last resort would be to take action - also, you need to tell them that you are taking action and what the likely costs will be that you'll be seeking from them. In essence you'd be applying to the courts for an enforcement order (to remove the data) not compo as this is a different claim altogether.

    What may work for one may not work for all, therefore legal action (or legal success) is totally individual and cannot be generalised.
    :o 2010 - year of the troll :o

    Niddy - Over & Out :wave:
  • sutton111
    sutton111 Posts: 6,302 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hi

    Not meaning to rain on your parade but this is not the best way to do things, it is a very expensive way - ask UK26!

    Bottom line is that if they refuse to remove any derogatory info that was incorrectly or unlawfully placed then yes, you demand removal, then you issue s.10 - Cease & Dessist and at this point they must remove the data. If they then refuse, you would write a final letter clarifying your position and with the threat of small claims action. This prompts most DCA's/Lenders into action.

    Last resort would be to take action - also, you need to tell them that you are taking action and what the likely costs will be that you'll be seeking from them. In essence you'd be applying to the courts for an enforcement order (to remove the data) not compo as this is a different claim altogether.


    Hiya Troll, you ok? :D

    Shall I send the 2nd or 3rd letter and should I send it to both Robinson Way and Cabot? :confused:

    What's happening with the Experian case? can you give any information?
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