A&L Online Saver 2 (merged)

Well I was just about to open an Issue 2 then saw this thread ! Great !

Still got an Issue 1 (nothing in it though) - at 4.50% its actually giving a better rate than the Issue 2

Just phoned A&L, there are two end dates for the fixed bonus.
If your account number starts with 177, your 0.9% ends 30 June 3006
If your account number starts with 180, your 0.9% ends 30 March 2007.

They don't make it easy do they?
Have to start thinking of moving the money again!

Ted_Bloke wrote:

Thanks codetown and misskool.
Thanks.
Do you realise it has taken 3 pages to get to these straightforward answers?
I sometimes wonder what ppl think forums are for?
IMHO it is OK to raise an alarm. To raise a question. To answer a question. To say I think my bank is idiots employed by scumbags. To say nothing at all, in an amusing way.
Whereas 2 pages of I think, well maybe I don't, maybe I'll find out…
Is Your Message Really Necessary?
Better Less but Better?
Ugh.
I Have Spoken

In fairness, I think you have to look at the bigger picture. I have just got off the phone to A&L for the 2nd time and was once again initially mis-informed by the customer services rep. I pressed her on this, but she was adament in what she was saying was correct. Finally, I decided to ask for the department manager who totally condradicted what I had been told before.

He did finally confirm that accounts opened from the following dates get as follows (confirming what misskool has said) :-

11/07/05 - 08/01/06 get 4.25% variable + 0.9% bonus fixed til 30/06/06 - These accounts commence 177

09/01/06 - 12/03/06 get 4.25% variable + 0.9% bonus fixed til 31/03/07 - These accounts commence 180

13/03/06 - current get 4.25% variable only.

If large organisations actually spent a little more time in providing correct training and information to their customer service departments we wouldn't come across these problems. It certainly won't be the first, nor last time. You just have to look at the number of threads on these boards to realise that.

Hi,

I had an Online Saver Issue 1 which used to be a great rate, but died off so I moved all the money out.

Just recently they announced an Online Saver Issue 2 with 5.15% gross APR so I applied and moved some money in there, it was 5.15% with 0.70% bonus.

However, the rates for the Online Saver Issue 2 are now dropped to 4.25% APR (Rates effective from 13/03/06. 0% interest is paid on funds over the £25,000 maximum investment limit. Interest earned on balances can be transferred to a nominated current account.) No mention of the bonus whatsoever.

A quick look in previous rates and it says 5.15† (*Rates effective from 09/01/06 to 12/03/06. 0% Interest is paid on funds over the £25,000 maximum investment limit. Interest earned on balances can be transferred to a nominated Current Account. †Includes bonus of 0.90% fixed until 31/03/07)

Whats going on? The † bonus was supposed to be fixed till 07 yet its been completely removed as of the 13/03/06.

Hmm, I know A+L are one of the least realiable and sneaker banks around when it comes to rate hiking to get custom then dropping them (I usually just move my cash out when they do that), yet even this has to take the biscuit. Its a blatant lie.

Any ideas?

Mike

I've merged your thread into the existing one