bt leaving charge

BritBrat · 10 April 2008 at 10:35AM

Welcome to MSE TwentyThree,

If you have a new BT line installed you have a yearly contract, if you then transfer to Sky for line rental you are in breach of contract.

From 1st May 2007, for customers ending their service early, we replaced the existing charges with a policy that requires customers who have ordered a line on or after 1st May to pay the outstanding line rental for the 12-month minimum term of their contract, up to a maximum of £70 (incl. VAT). Customers moving home and transferring BT service to their new address will be subject to a new minimum term from the date of start of service at the new address.

When you cancel the contract you only pay the outstanding line rental for the 12-month minimum term of their contract, up to a maximum of £70 (incl. VAT). So if say 3 months were left you would only pay 3 x £10.50p= £34.50p.
SOURCE BT.com

Would have been better to have CPS calls through SKY and kept BT for line rental.

TwentyThree_2 · 10 April 2008 at 4:25PM

Thanks for that, I understand where they are coming from, but when I originally called I was told I could swap and was not made aware it was a 12 month contract. I feel BT are misleading their customers by not informing them of their terms!

sassybooboos · 10 April 2008 at 10:42PM

at no point was i told that this was a 12 month contract.

i think their staff are misleading (probably get a commission or something)

as i have already said i knew i was moving house shortly so who in their right mind signs up for a 12 month contract when you know your are moving.

any one got any ideas where i should go about this

kevink_3 · 10 April 2008 at 11:51PM

kevink wrote: »

I wanted to ask a similar question my mother in law is leaving bt for a rival company and they are demanding £150 dissconnection fee is this legal, they say its a breech of contract but she has been with them for 40 years thereabouts

tried ringing bt tonight, was kept on hold for 50 minutes, gave up, and phoned the Post Office helpline whom she is switching to, they answered immediately and were sympathetic regarding bt's attitude and suggested she cancelled the po home phone until the bt contract has run out, but who knows how long its for because i can't talk to them... HaHa remember there ad campaign "ITS GOOD TO TALK" what a laugh

sassybooboos · 10 April 2008 at 11:58PM

kevink wrote: »

tried ringing bt tonight, was kept on hold for 50 minutes, gave up, and phoned the Post Office helpline whom she is switching to, they answered immediately and were sympathetic regarding bt's attitude and suggested she cancelled the po home phone until the bt contract has run out, but who knows how long its for because i can't talk to them... HaHa remember there ad campaign "ITS GOOD TO TALK" what a laugh

when i rang them the other day i kept pressing the number for what i wanted on the automatted system and it just kept sending me round and round, then when i got through this woman who couldnt hardly speak english kept saying just hold for me having prob with system. i was on call for 43 minutes before they said tough you got to pay it.

bertiebots · 11 April 2008 at 2:00PM

http://forums.moneysavingexpert.com/showpost.html?p=10087629&postcount=6

I just posted this answer on a symilar question...hope it helps!:D

Heinz · 11 April 2008 at 2:36PM

I'm just trying to imagine the furore that would ensue if telecoms companies reverted to the paper-based contracts systems we used to have (you phone to ask for service, they send forms via our wonderfully-efficient Royal Mail, you complete the forms and send them back via our wonderfully-efficient Royal Mail, they manually process your application and, eventually, the service you've requested is ordered).

BritBrat · 11 April 2008 at 7:55PM

TwentyThree wrote: »

Thanks for that, I understand where they are coming from, but when I originally called I was told I could swap and was not made aware it was a 12 month contract. I feel BT are misleading their customers by not informing them of their terms!

I have taken to recording some of my calls now, I bought a Telephone to Tape Recorder Adaptor for £9.99 and have it connected to a mini disc recorder that was laying around gathering dust.

Any important ones I save to Hard drive, and yes I do inform the other party and I record my notice to them but I am sure 99% of the time the recorded message person never hears it but that is their problem.

Their recorded message states the call may be recorded for training purposes and I reply thats OK so long as you do not mind me doing the same, then sometime later the call gets put through to a human.

normanmark · 11 April 2008 at 9:10PM

BritBrat wrote: »

I have taken to recording some of my calls now, I bought a Telephone to Tape Recorder Adaptor for £9.99 and have it connected to a mini disc recorder that was laying around gathering dust.

Any important ones I save to Hard drive, and yes I do inform the other party and I record my notice to them but I am sure 99% of the time the recorded message person never hears it but that is their problem.

Their recorded message states the call may be recorded for training purposes and I reply thats OK so long as you do not mind me doing the same, then sometime later the call gets put through to a human.

lol i think i've said this before but that notification of yours wouldn't stand up in a court if it came to it

sassybooboos · 24 April 2008 at 5:03PM

just to let you all know [EMAIL="ben.verwaayen@bt.com (chief"]ben.verwaayen@bt.com (chief[/EMAIL] execs email address)

bt have agreed to cancel my charge of £96 after i emailed the chief executive after having been told by customer services tough pay it.

so everyone else who are not being told re that they are being put on a new contract and then getting a cancellation charge.

bt leaving charge

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