Brantano Store Card

KayCee_2 · 13 February 2008 at 10:45PM

I'm so angry with mysef about this, as I don't usually get involved with store cards. Anyway, I did with Brantano recently - much to my anoyance. The card is actually called a Duet card, administered by Creation Financial Services Ltd. I was buying a pair of boots in Brantano, with no intention of entering into a credit agreement, when I was coerced into obtaining a store card i.e. "if you open an account today you will save 10% etc etc...". Foolishly, I agreed.

I missed the minimum payment date by a few days (mainly because I haven't had any cards for a long while, and I just forgot). When I realised, I paid the amount off in full.

I have just received a statement, which tells me that they have charged me £20 for missing the date. This is obviously Brantano's / Creation's business model. Get the punters to sign up and sting them for late payment.

So, please, learn from my mistake, and don't do business with these people.

amaseal · 13 February 2008 at 11:36PM

The same thing happened to us - my husband thought that I would be happy that he had saved 10% on some shoes but he didn't pay for 2 months before I realised. So it cost us £40, I am still trying to get him to cancel the card.

chuckley · 16 February 2008 at 12:54PM

they send u statments telling u how much u owe and the minimum payment.

u failed to send payment ontime so they charged u... as do all credit companies...

you stung yourself... its not their fault u didnt bother to pay ontime...

Blacksheep1979 · 16 February 2008 at 1:36PM

or learn from your mistake and with any credit agreement - credit cards, mobile phones, mortgages etc, pay them on time?

OooGetYoo--x · 17 March 2008 at 12:28PM

"This is obviously Brantano's / Creation's business model. Get the punters to sign up and sting them for late payment."

Quite frankly I can't see how that could be, you are given up to 51 days to pay of the card before you are charged, also when you opened the account you should of been offered a phone number you could ring so that you could pay the card off over the phone as soon as you wanted.

nellytheelephant · 17 March 2008 at 3:34PM

You can't really blame them that you didn't pay your bill on time!

That's what all credit companies do, your mistake is hardly their fault.

maninthestreet · 17 March 2008 at 4:29PM

£20 charge is excessive, the CC's I have all have a £12 charge for a missed payment.

nellytheelephant · 17 March 2008 at 5:12PM

I used to sell the Duet card at my old job, I could've sworn the fee was £10 for one missed payment, then £22 for two.

System · 18 March 2008 at 10:30AM

how can it be a scam if the fault is entirely yours ?

hollydays · 18 March 2008 at 10:34AM

In fairness,you were not coerced.You were asked,

dee_shand · 2 November 2009 at 7:26PM

Do you know the same thing happened to me - I thought I'd save on the girls' winter boots and cut the card up straight after - I hate store cards. Well the bill came and I can't remember where I put it!!! Hence my missing the bl...ing date for payment and now I am waiting for the hammer bill! Oh I am so angry for entering into this stupid agreement in the first place!!!