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Wire transfer - refunds?

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moneysaverz83
moneysaverz83 Posts: 223 Forumite
in Consumer rights
If you sent a large amount of cash to an overseas business account via one of the wire transfer services advertised here (Azimo) funded by a UK debit card account, and there was an issue with the item (didn't arrive, damaged etc), would there be any comeback/protection for the consumer?



I'm sure there will be no issue, but payment cleared yesterday, so awaiting confirmation their end, but I tend to get paranoid with these types of transfers especially higher value.
«13

Comments

  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    When you say " advertised here" what exactly do you mean?
  • born_again
    born_again Posts: 20,151 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    How can a wire transfer be damaged?

    Any refund would have to come from the company concerned.
    Life in the slow lane
  • moneysaverz83
    moneysaverz83 Posts: 223 Forumite
    hollydays wrote: »
    When you say " advertised here" what exactly do you mean?


    Here. As you know, the forum website that you're reading :D
  • moneysaverz83
    moneysaverz83 Posts: 223 Forumite
    born_again wrote: »
    How can a wire transfer be damaged?

    Any refund would have to come from the company 5concerned.
    I didn't say the wire transfer being damaged, I said ITEM as in, the thing I've purchased.



    What I am asking is, do you have any consumer rights for purchases made via international bank transfer funded by a UK bank account, if there is an issue with what you purchased.
  • Jono111
    Jono111 Posts: 149 Forumite
    Seventh Anniversary 100 Posts Name Dropper
    You will have whatever rights there are in the county you purchased from.
    Your bank can't undo a money transfer.
  • born_again
    born_again Posts: 20,151 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Why pay by wire transfer?

    You are losing any rights in case of faulty/damaged or not arriving.
    Life in the slow lane
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Chargeback won't help as you're paying azimo. Azimo won't help as they make it clear in their terms they don't accept such liability for goods or services - that they're solely providing payment/foreign exchange services.

    So you've be limited to legal action if something goes wrong, most likely.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    moneysaverz83 wrote: »
    What I am asking is, do you have any consumer rights for purchases made via international bank transfer funded by a UK bank account, if there is an issue with what you purchased.
    The method of transfer doesn't in itself add any rights - unless the service in question provides its own guarantees, which Azimo doesn't appear to. So if you have difficulties, you're on your own, with whatever consumer rights apply in the country you're buying from.
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 15 January 2020 at 8:04AM
    moneysaverz83 wrote: »
    Here. As you know, the forum website that you're reading :D

    This site doesn't advertise...?!
    If you'd class I'd comments made by us random people as a recommendation..well..you need to re-evaluate
  • shaun_from_Africa
    shaun_from_Africa Posts: 12,858 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    hollydays wrote: »
    This site doesn't advertise...?!
    If you are class I'd comments made by us random people as a recommendation..well..you need to re-evaluate

    The OP may well have seen this:

    https://www.moneysavingexpert.com/banking/foreign-currency-exchange/
    Online services for one-off small payments, from £1
    This is generally suitable for non-urgent transfers of smaller amounts of money. Typical examples include:

    Payments for goods received, eg, on eBay.
    Sending a one-off sum of money to a friend/family member overseas, e.g. for Christmas gifts.
    Online-only transfer service Azimo* allows you to send money to most countries in the world and its low fees make it great for sending smaller amounts. Rates are competitive with other companies in this guide though always check.

    Plus, if you use promo code: AZ-MSE10, you'll get a £10 gift card to use at a choice of retailers including Tesco, Amazon, iTunes and Google Play. To get it, you must send £200+ and be one of the first 500 to apply.
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