Wire transfer - refunds? 14 January 2020 at 6:29PM edited 30 November -1 at 12:00AM in Consumer Rights 30 replies 1.1K views

moneysaverz83

If you sent a large amount of cash to an overseas business account via one of the wire transfer services advertised here (Azimo) funded by a UK debit card account, and there was an issue with the item (didn't arrive, damaged etc), would there be any comeback/protection for the consumer?



I'm sure there will be no issue, but payment cleared yesterday, so awaiting confirmation their end, but I tend to get paranoid with these types of transfers especially higher value.

hollydays

When you say " advertised here" what exactly do you mean?

born_again

How can a wire transfer be damaged?

Any refund would have to come from the company concerned.

moneysaverz83

hollydays wrote: »

When you say " advertised here" what exactly do you mean?

Here. As you know, the forum website that you're reading

moneysaverz83

born_again wrote: »

How can a wire transfer be damaged?

Any refund would have to come from the company 5concerned.

I didn't say the wire transfer being damaged, I said ITEM as in, the thing I've purchased.



What I am asking is, do you have any consumer rights for purchases made via international bank transfer funded by a UK bank account, if there is an issue with what you purchased.

Jono111

You will have whatever rights there are in the county you purchased from.
Your bank can't undo a money transfer.

born_again

Why pay by wire transfer?

You are losing any rights in case of faulty/damaged or not arriving.

unholyangel

Chargeback won't help as you're paying azimo. Azimo won't help as they make it clear in their terms they don't accept such liability for goods or services - that they're solely providing payment/foreign exchange services.

So you've be limited to legal action if something goes wrong, most likely.

davidmcn

moneysaverz83 wrote: »

What I am asking is, do you have any consumer rights for purchases made via international bank transfer funded by a UK bank account, if there is an issue with what you purchased.

The method of transfer doesn't in itself add any rights - unless the service in question provides its own guarantees, which Azimo doesn't appear to. So if you have difficulties, you're on your own, with whatever consumer rights apply in the country you're buying from.

hollydays

moneysaverz83 wrote: »

Here. As you know, the forum website that you're reading

This site doesn't advertise...?!
If you'd class I'd comments made by us random people as a recommendation..well..you need to re-evaluate

shaun_from_Africa

hollydays wrote: »

This site doesn't advertise...?!
If you are class I'd comments made by us random people as a recommendation..well..you need to re-evaluate

The OP may well have seen this:

https://www.moneysavingexpert.com/banking/foreign-currency-exchange/

Online services for one-off small payments, from £1
This is generally suitable for non-urgent transfers of smaller amounts of money. Typical examples include:

Payments for goods received, eg, on eBay.
Sending a one-off sum of money to a friend/family member overseas, e.g. for Christmas gifts.

Online-only transfer service Azimo* allows you to send money to most countries in the world and its low fees make it great for sending smaller amounts. Rates are competitive with other companies in this guide though always check.

Plus, if you use promo code: AZ-MSE10, you'll get a £10 gift card to use at a choice of retailers including Tesco, Amazon, iTunes and Google Play. To get it, you must send £200+ and be one of the first 500 to apply.