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Wire transfer - refunds?

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Wire transfer - refunds?

edited 30 November -1 at 12:00AM in Consumer Rights
30 replies 1.1K views
moneysaverz83moneysaverz83
223 posts
edited 30 November -1 at 12:00AM in Consumer Rights
If you sent a large amount of cash to an overseas business account via one of the wire transfer services advertised here (Azimo) funded by a UK debit card account, and there was an issue with the item (didn't arrive, damaged etc), would there be any comeback/protection for the consumer?



I'm sure there will be no issue, but payment cleared yesterday, so awaiting confirmation their end, but I tend to get paranoid with these types of transfers especially higher value.
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Replies

  • hollydayshollydays Forumite
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    When you say " advertised here" what exactly do you mean?
  • born_againborn_again Forumite
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    How can a wire transfer be damaged?

    Any refund would have to come from the company concerned.
    Family is for life not just Christmas
  • hollydays wrote: »
    When you say " advertised here" what exactly do you mean?


    Here. As you know, the forum website that you're reading :D
  • born_again wrote: »
    How can a wire transfer be damaged?

    Any refund would have to come from the company 5concerned.
    I didn't say the wire transfer being damaged, I said ITEM as in, the thing I've purchased.



    What I am asking is, do you have any consumer rights for purchases made via international bank transfer funded by a UK bank account, if there is an issue with what you purchased.
  • Jono111Jono111 Forumite
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    You will have whatever rights there are in the county you purchased from.
    Your bank can't undo a money transfer.
  • born_againborn_again Forumite
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    Why pay by wire transfer?

    You are losing any rights in case of faulty/damaged or not arriving.
    Family is for life not just Christmas
  • unholyangelunholyangel Forumite
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    Chargeback won't help as you're paying azimo. Azimo won't help as they make it clear in their terms they don't accept such liability for goods or services - that they're solely providing payment/foreign exchange services.

    So you've be limited to legal action if something goes wrong, most likely.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • davidmcndavidmcn Forumite
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    What I am asking is, do you have any consumer rights for purchases made via international bank transfer funded by a UK bank account, if there is an issue with what you purchased.
    The method of transfer doesn't in itself add any rights - unless the service in question provides its own guarantees, which Azimo doesn't appear to. So if you have difficulties, you're on your own, with whatever consumer rights apply in the country you're buying from.
  • edited 15 January 2020 at 7:04AM
    hollydayshollydays Forumite
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    edited 15 January 2020 at 7:04AM
    Here. As you know, the forum website that you're reading :D

    This site doesn't advertise...?!
    If you'd class I'd comments made by us random people as a recommendation..well..you need to re-evaluate
  • shaun_from_Africashaun_from_Africa Forumite
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    hollydays wrote: »
    This site doesn't advertise...?!
    If you are class I'd comments made by us random people as a recommendation..well..you need to re-evaluate

    The OP may well have seen this:

    https://www.moneysavingexpert.com/banking/foreign-currency-exchange/
    Online services for one-off small payments, from £1
    This is generally suitable for non-urgent transfers of smaller amounts of money. Typical examples include:

    Payments for goods received, eg, on eBay.
    Sending a one-off sum of money to a friend/family member overseas, e.g. for Christmas gifts.
    Online-only transfer service Azimo* allows you to send money to most countries in the world and its low fees make it great for sending smaller amounts. Rates are competitive with other companies in this guide though always check.

    Plus, if you use promo code: AZ-MSE10, you'll get a £10 gift card to use at a choice of retailers including Tesco, Amazon, iTunes and Google Play. To get it, you must send £200+ and be one of the first 500 to apply.
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