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  • FIRST POST
    • HalliePup
    • By HalliePup 14th Jan 20, 4:34 PM
    • 2Posts
    • 0Thanks
    HalliePup
    Dorothy Perkins Returns Complaint
    • #1
    • 14th Jan 20, 4:34 PM
    Dorothy Perkins Returns Complaint 14th Jan 20 at 4:34 PM
    Iím really hoping someone can help as Iím getting to the end of my tether with this one! I bought some clothes from Dorothy Perkins on 22 November and decided to return some of them, it said of the best way was to return them to store but when I took them into store they said they couldnít be returned there! (This wasnít made clear on ordering) I have since contacted DPís over 25 times to get returns information, they have told me my account doesnít exist and then realised that it does! I have contacted them on Facebook several times (I once contacted them 7 times in one day but still no response). I have tweeted, emailed repeatedly and contacted them on Instagram all with little or no results. I ended up begging to return the items as I needed the money for Christmas (over £100) but nothing! I finally got to return the items and got my refund on the 2 January. 41 days after receiving the items. I Complained about the service and eventually after more messages got offered a £20 voucher, talked them up to £30 and then never received it and now I canít get hold of them again!! What can I do? I didnít expect this from a big retailer like Dotty Pís/Arcadia!! Please help!
Page 1
    • KatrinaWaves
    • By KatrinaWaves 14th Jan 20, 5:14 PM
    • 1,124 Posts
    • 2,342 Thanks
    KatrinaWaves
    • #2
    • 14th Jan 20, 5:14 PM
    • #2
    • 14th Jan 20, 5:14 PM
    Iím really hoping someone can help as Iím getting to the end of my tether with this one! I bought some clothes from Dorothy Perkins on 22 November and decided to return some of them, it said of the best way was to return them to store but when I took them into store they said they couldnít be returned there! (This wasnít made clear on ordering) I have since contacted DPís over 25 times to get returns information, they have told me my account doesnít exist and then realised that it does! I have contacted them on Facebook several times (I once contacted them 7 times in one day but still no response). I have tweeted, emailed repeatedly and contacted them on Instagram all with little or no results. I ended up begging to return the items as I needed the money for Christmas (over £100) but nothing! I finally got to return the items and got my refund on the 2 January. 41 days after receiving the items. I Complained about the service and eventually after more messages got offered a £20 voucher, talked them up to £30 and then never received it and now I canít get hold of them again!! What can I do? I didnít expect this from a big retailer like Dotty Pís/Arcadia!! Please help!
    Originally posted by HalliePup
    Youve got your refund, why are you stressing and chasing about the goodwill voucher. Just let it go.
    • Diamandis
    • By Diamandis 14th Jan 20, 5:31 PM
    • 343 Posts
    • 532 Thanks
    Diamandis
    • #3
    • 14th Jan 20, 5:31 PM
    • #3
    • 14th Jan 20, 5:31 PM
    I don't understand why you had to keep chasing them for returns information. You just log into your account and print the returns label.

    Maybe pick up the phone and call to remind them about the voucher?
    • born again
    • By born again 14th Jan 20, 6:41 PM
    • 1,367 Posts
    • 759 Thanks
    born again
    • #4
    • 14th Jan 20, 6:41 PM
    • #4
    • 14th Jan 20, 6:41 PM
    when I took them into store they said they couldnít be returned there! (This wasnít made clear on ordering)
    Originally posted by HalliePup
    Take your item(s) to any Dorothy Perkins store (except department stores) within 28 days.

    -Please bring your dispatch note as proof of purchase and the card that was used to purchase the online order. The card holder must be present at the time to accept the refund.

    -Refunds are processed within 3-5 working days. This is the fastest way to exchange your item(s) or receive a refund.

    -Items paid using Klarna or items marked * or ** can only be returned by post.

    -Items purchased in the UK (GB sterling) cannot be refunded in the Republic of Ireland.
    Pretty clear in the FAQ that you can. Unless you used the bold.
    • HalliePup
    • By HalliePup 14th Jan 20, 8:33 PM
    • 2 Posts
    • 0 Thanks
    HalliePup
    • #5
    • 14th Jan 20, 8:33 PM
    • #5
    • 14th Jan 20, 8:33 PM
    I didnít try return to a department store, it was the asterisk that got me!
    I rang and they told me they would send me a returns label but there was no attachment on the email.
    I tried to log in but it wouldnít let me. The website was really unhelpful and hard to find the right info too.
    I keep chasing it because if I experience this poor service then probably other people do to, I donít want it to happen to anyone else! the manager said they had learnt lessons and would put things in place but they obviously havenít as you still cannot contact them now!
    • hollydays
    • By hollydays 14th Jan 20, 10:59 PM
    • 17,909 Posts
    • 14,022 Thanks
    hollydays
    • #6
    • 14th Jan 20, 10:59 PM
    • #6
    • 14th Jan 20, 10:59 PM
    This is why I sometimes prefer to telephone , then go,down the route of, Id like to speak to a supervisor/ team leader , it's much less hassle if you can be assertive.
    • pulliptears
    • By pulliptears 15th Jan 20, 11:21 AM
    • 13,765 Posts
    • 23,398 Thanks
    pulliptears
    • #7
    • 15th Jan 20, 11:21 AM
    • #7
    • 15th Jan 20, 11:21 AM
    I tried to return some tall items to a DP store once and was told that specific clothing from the tall and petite ranges were classed as concessions and could only be returned via post.
    Never bothered again.
    "Gggggrrrrrr Rrrraaaahhh Rrrrrrggghhhhnn" - Chewbacca (The Empire Strikes Back)

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