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    • jackie_w
    • By jackie_w 16th Apr 19, 1:30 PM
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    jackie_w
    Finding info of previous accounts for claiming back PPI
    • #1
    • 16th Apr 19, 1:30 PM
    Finding info of previous accounts for claiming back PPI 16th Apr 19 at 1:30 PM
    Iím trying to help my mum claim back PPI but she doesnít seem to have a lot of details about her accounts. I think this might be because they are over 6 years ago and she no longer has the paperwork, so donít think she will have any success, but we will try.

    Is there anything with any of the credit rating agencies that will have this info, or do they only keep records for 6 years too?
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    • Nasqueron
    • By Nasqueron 16th Apr 19, 2:57 PM
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    Nasqueron
    • #2
    • 16th Apr 19, 2:57 PM
    • #2
    • 16th Apr 19, 2:57 PM
    Your credit record is only stored for 6 years, beyond that it's down to your memory or sending out enquiries to anyone you think likely.


    Do remember due to DPA/GDPR laws, any accounts closed over 6 years ago are subject to record deletion with older accounts increasingly likely to be removed or archived so without account numbers it may be hard to track down.


    If she has been with the same bank for a number of years they might be able to give you details of payments for loans, cards etc though of course this is not proof of PPI or miss-selling
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