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  • FIRST POST
    • bunnie1234
    • By bunnie1234 11th Apr 19, 3:26 PM
    • 36Posts
    • 2Thanks
    bunnie1234
    Falsely Accused of Theft
    • #1
    • 11th Apr 19, 3:26 PM
    Falsely Accused of Theft 11th Apr 19 at 3:26 PM
    My friend and I were accused of theft and banned from a large supermarket near our homes. The security guard yelled at us while the assistant manager watched him and reiterated the same. We were publicly humiliated. This is what we did. We each got a pie with a reduced label on it and put them in our trolleys. We continued shopping. We saw a store employee giving items final markdowns. About 10 people were handing her things from their trolleys to get marked down. We did the same. My friend handed both pies to the store assistant who duly marked them down. Shortly afterwards we went to the checkouts and paid for them. Subsequently, we were called over by the security guard and assistant manager. The guard yelled that we had the pies in our trolleys for some time before getting final markdowns. He said if we had not done this there was a chance someone might have purchased them at the higher price. He said this meant it was theft and we were banned. They did not accuse us of not paying for them nor did they look at our receipts or the items. We are regular shoppers who get all our groceries in that store and sometimes mark down items. We know lots of staff and customers. Some staff came outside and expressed shock. Our repuations are tarnished. I wrote to head office explaining in detail what happened and asked for an apology and for the ban to be lifted. No response. We are more concerned about our repuations than anything. Their definition of theft is unacceptable and surely unlawful. If they don't want shoppers to put things in their trolleys and get them marked down they should not allow staff to mark down such items. Around 10 or more people did the same but were not humiliated or banned. Any advice would be much appreciated.
Page 6
    • bunnie1234
    • By bunnie1234 15th Apr 19, 1:09 PM
    • 36 Posts
    • 2 Thanks
    bunnie1234
    Not read the whole thread, and maybe this has already been mentioned but if they've accused you of theft in front of other people it could be slander. I'd have a word with a solicitor. Maybe find one that does a (cheap) fixed price 30 minute consultation.


    The security guard and the manager sound like a couple of thick gits.
    Originally posted by johnsmith1890
    Thanks for your comment. The accusations were slanderous as they were in front of a large number of people. I may take up your suggestion. Thanks agin.
    • bunnie1234
    • By bunnie1234 15th Apr 19, 1:21 PM
    • 36 Posts
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    bunnie1234
    I didn't say you hunted him down, I asked if he was hunting down pie-holders. My point was that you sought the reduction and had you not done so, you wouldn't be in this position.

    Hilarious? Not really. Absurd? Definitely. You've been treated poorly and the store management owe you an apology. That's it, end of story. You said yourself you're not interested in compensation, publicity or even shopping there again. They're clearly not a business you want to patronise again so would an apology mean anything anyway?
    Originally posted by Aylesbury Duck
    Its true that if we had not sought a final reduction this would not have happened. But having done so and paid for the items, we should not have been publicly accused of theft when it wasn't theft at all.

    Trauma is a word thats over used but in this case it was traumatic being publicly shamed like this. Nothing could take that away really, but an apology forced on these two unpleasant individuals, would help a bit. And to have the ban lifted, just to show really that there should never have been a ban. But of course this store will never see another penny of my money.
    • bunnie1234
    • By bunnie1234 15th Apr 19, 1:33 PM
    • 36 Posts
    • 2 Thanks
    bunnie1234
    Make up your mind

    First you were the only two banned.

    Then two others ere also banned and no one else was humiliated.

    But then

    I know that the other two people who were banned took one item each of fruit after it was marked down because I was there talking to them when a staff member came along and marked the fruit down. I know they were accused of having it in their trolleys before it was marked down and I know this because they told me after we left the store.

    Were they not humiliated by being spoken to and banned?
    Originally posted by sheramber
    Make up my mind????????????

    I stated in my original post that my friend and I were humiliated and banned as I summarised the situation. When asked for further details I stated that two other friends/acquaintances suffered a similar experience just before we did. I stated that we were all polite shoppers who spend a lot of money each week.

    And for the record I complained to Head Office on behalf of all FOUR of us who were ALL equally humiliated in front of other customers. We would each like an apology and were all equally slandered and humiliated.

    Should I have repeated that all four of us were humiliated in each and every post?!
    • Aylesbury Duck
    • By Aylesbury Duck 15th Apr 19, 1:49 PM
    • 3,447 Posts
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    Aylesbury Duck
    Trauma is a word thats over used but in this case it was traumatic being publicly shamed like this. Nothing could take that away really, but an apology forced on these two unpleasant individuals, would help a bit. And to have the ban lifted, just to show really that there should never have been a ban. But of course this store will never see another penny of my money.
    Originally posted by bunnie1234
    An enforced apology is utterly meaningless. The ban being lifted is also meaningless if you're not shopping there again. It's become clear that what you want is retribution. You can achieve that by making sure as many local people as possible know of how you were treated and exactly how the two unpleasant individuals have behaved. Shop elsewhere and encourage everyone you know to do the same.
    • DoaM
    • By DoaM 15th Apr 19, 2:34 PM
    • 6,727 Posts
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    DoaM
    What I want to know is how much were they reduced to? 3.14 perhaps?
    Originally posted by Aylesbury Duck
    It's OK - at least one other person got it.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • bunnie1234
    • By bunnie1234 15th Apr 19, 2:46 PM
    • 36 Posts
    • 2 Thanks
    bunnie1234
    An enforced apology is utterly meaningless. The ban being lifted is also meaningless if you're not shopping there again. It's become clear that what you want is retribution. You can achieve that by making sure as many local people as possible know of how you were treated and exactly how the two unpleasant individuals have behaved. Shop elsewhere and encourage everyone you know to do the same.
    Originally posted by Aylesbury Duck
    I would like retribution but if I tell as many local people as possible, the scenario sounds so unbelievable, people will probably assume we had to have done something wrong. A newspaper article could shame the store but it would also make a lot of people think similarly. And most people seem to think there is no smoke without fire. This is what makes it so difficult for us and easy for the store to do such things.
    • comeandgo
    • By comeandgo 15th Apr 19, 2:54 PM
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    comeandgo
    I think it's your brass neck I find unbelievable. You were willing to pay the reduced price for the pies, they were in your basket, you then presented them to a staff member and asked for them to be reduced further?
    If you go to the newspapers everyone will then see how brazen you are. I think you should just shop else where and let it go.
    • Aylesbury Duck
    • By Aylesbury Duck 15th Apr 19, 2:58 PM
    • 3,447 Posts
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    Aylesbury Duck
    I would like retribution but if I tell as many local people as possible, the scenario sounds so unbelievable, people will probably assume we had to have done something wrong. A newspaper article could shame the store but it would also make a lot of people think similarly. And most people seem to think there is no smoke without fire. This is what makes it so difficult for us and easy for the store to do such things.
    Originally posted by bunnie1234
    You're sounding like many of our politicians at the moment when it comes to Brexit. Lots of talk about what you don't want but no real substance to what you DO want.

    Let it go. You're right, you already come out of this pretty poorly, as does the store management. You'll probably make it worse pursuing it beyond making an official complaint and leaving it there. Vote with your feet and your wallet. Retail is a difficult environment nowadays, so taking what you claim is a substantial amount of custom elsewhere will hurt them. There's your retribution.
    • Manxman in exile
    • By Manxman in exile 15th Apr 19, 3:03 PM
    • 1,805 Posts
    • 1,403 Thanks
    Manxman in exile
    Thanks for your comment. The accusations were slanderous as they were in front of a large number of people. I may take up your suggestion. Thanks agin.
    Originally posted by bunnie1234

    I wouldn't if I were you. To fund a defamation action requires very deep pockets. Maybe a free solicitor will confirm this.
    • Manxman in exile
    • By Manxman in exile 15th Apr 19, 3:04 PM
    • 1,805 Posts
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    Manxman in exile
    Its true that if we had not sought a final reduction this would not have happened. But having done so and paid for the items, we should not have been publicly accused of theft when it wasn't theft at all.

    Trauma is a word thats over used but in this case it was traumatic being publicly shamed like this. Nothing could take that away really, but an apology forced on these two unpleasant individuals, would help a bit. And to have the ban lifted, just to show really that there should never have been a ban. But of course this store will never see another penny of my money.
    Originally posted by bunnie1234

    It is overused...
    • Manxman in exile
    • By Manxman in exile 15th Apr 19, 3:06 PM
    • 1,805 Posts
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    Manxman in exile
    It's OK - at least one other person got it.
    Originally posted by DoaM

    Make that at least two people. (Although only after reading your post and thinking about it).
    • Aylesbury Duck
    • By Aylesbury Duck 15th Apr 19, 3:06 PM
    • 3,447 Posts
    • 4,654 Thanks
    Aylesbury Duck
    I wouldn't if I were you. To fund a defamation action requires very deep pockets. Maybe a free solicitor will confirm this.
    Originally posted by Manxman in exile
    Perhaps if you hang around the solicitor's practice at 5ish on a Friday, they'll reduce their fee?
    • lincroft1710
    • By lincroft1710 15th Apr 19, 3:23 PM
    • 11,740 Posts
    • 10,168 Thanks
    lincroft1710
    You're right, you already come out of this pretty poorly, as does the store management. You'll probably make it worse pursuing it beyond making an official complaint and leaving it there. Vote with your feet and your wallet. Retail is a difficult environment nowadays, so taking what you claim is a substantial amount of custom elsewhere will hurt them. There's your retribution.
    Originally posted by Aylesbury Duck
    I doubt if a supermarket chain would actually notice if 4 less people no longer shop there and remember that that supermarket had already decided it no longer wanted their custom.

    This is one of those occasions where there will be no satisfactory outcome, so I can only say to OP however hurt and humiliated you may feel, it is best to just put all this behind you and devote your energies to more positive aspects of you life.
    • Aylesbury Duck
    • By Aylesbury Duck 15th Apr 19, 3:24 PM
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    Aylesbury Duck
    I doubt if a supermarket chain would actually notice if 4 less people no longer shop there and remember that that supermarket had already decided it no longer wanted their custom.

    This is one of those occasions where there will be no satisfactory outcome, so I can only say to OP however hurt and humiliated you may feel, it is best to just put all this behind you and devote your energies to more positive aspects of you life.
    Originally posted by lincroft1710
    I agree, it was more about making OP feel better, knowing they'd made a small dent in the supermarket's revenue.
    • Mistral001
    • By Mistral001 15th Apr 19, 3:25 PM
    • 3,608 Posts
    • 2,760 Thanks
    Mistral001
    As someone who gets reduced food quite often, I certainly know that what OP did would certainly mean that he/she could have gotten the item at a lower price than those who were queuing up for the last reduction. One of the people who were waiting for the last reduction probably complained and that is likely to be the reason why security was involved.

    Sueing for slander will depend on whether anybody heard the guard accuse the OP of theft.
    • Pollycat
    • By Pollycat 16th Apr 19, 7:18 AM
    • 22,099 Posts
    • 59,672 Thanks
    Pollycat
    An enforced apology is utterly meaningless. The ban being lifted is also meaningless if you're not shopping there again. It's become clear that what you want is retribution. You can achieve that by making sure as many local people as possible know of how you were treated and exactly how the two unpleasant individuals have behaved. Shop elsewhere and encourage everyone you know to do the same.
    Originally posted by Aylesbury Duck
    If you take this advice make sure that whatever you say is 100% truthful.
    Otherwise you might find that being banned from a supermarket is the least of your problems.
    • davidmcn
    • By davidmcn 16th Apr 19, 8:08 AM
    • 10,848 Posts
    • 11,939 Thanks
    davidmcn
    if I tell as many local people as possible, the scenario sounds so unbelievable, people will probably assume we had to have done something wrong.
    Originally posted by bunnie1234
    AKA "the Streisand effect".


    Can't remember quite what that was about though - maybe Barbra was also hanging around her supermarket for cheap pies.
    • LadyDee
    • By LadyDee 16th Apr 19, 3:09 PM
    • 3,602 Posts
    • 3,832 Thanks
    LadyDee
    I would like retribution but if I tell as many local people as possible, the scenario sounds so unbelievable, people will probably assume we had to have done something wrong. A newspaper article could shame the store but it would also make a lot of people think similarly. And most people seem to think there is no smoke without fire. This is what makes it so difficult for us and easy for the store to do such things.
    Originally posted by bunnie1234
    For goodness sake! Let it go. Shop somewhere else. You don't want to go there again, they don't want you there. Job done.
    • ~ Daisy ~
    • By ~ Daisy ~ 16th Apr 19, 3:41 PM
    • 47 Posts
    • 49 Thanks
    ~ Daisy ~
    I would like retribution but if I tell as many local people as possible, the scenario sounds so unbelievable, people will probably assume we had to have done something wrong. A newspaper article could shame the store but it would also make a lot of people think similarly. And most people seem to think there is no smoke without fire. This is what makes it so difficult for us and easy for the store to do such things.
    Originally posted by bunnie1234

    I'm not sure if i read this right? You were banned then somehow managed to get a refund? So after being banned you went back into store to the customer service desk?

    #post 91.
    Last edited by ~ Daisy ~; 16-04-2019 at 3:51 PM. Reason: adding info
    • brianposter
    • By brianposter 16th Apr 19, 3:51 PM
    • 381 Posts
    • 120 Thanks
    brianposter
    Was this some sort of scam where an employee marked down items to suit his/her friends ?
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