Recovering money from virgin media

loupegaroue · 10 February 2019 at 3:14PM

Changed broadband supplier from Virgin Media. After termination, they raised an invoice for payment which was not due. They would not cancel ("no one can cancel an invoice") and took payment from my bank account.
Virgin have promised to send a cheque in repayment, but nothing has arrived and they refuse to discuss.
I've asked for a complaint to be raised with a manager, so we can take the matter to the independent adjudication. The promised call from a manager to discuss does not happen.
It's a small amount of money, but it's my money and I want it back.
Has anyone details of the adjudication service so I may approach directly?
Any other suggestions?
Know any debt collectors?

AndyPK · 10 February 2019 at 5:17PM

its the normal process

they will send a cheque within 2 months (and for a nice sum)

boatman · 11 February 2019 at 4:44AM

tom.mockridge@virginmedia.co.uk
The CEO

loupegaroue · 15 February 2019 at 10:49AM

Thanks Boatman

loupegaroue · 15 February 2019 at 11:01AM

Thanks AndyPK.
So they take money from me electronically which isn't due, hold onto it for two months, then issue a cheque to create more delay.
Times how many million customers? Just how much are they making dishonestly?

AndyPK · 15 February 2019 at 12:29PM

It can take some time for a bank to stop a DD.

There is always likely to be a little money to return anyway.

So they do the sums on those 2 figures and return the balance to you.

Most suppliers are the same