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Results: Are 247 Home Rescue creating/paying for fake reviews on Trustpilot?

Yes

80.00% • 4 votes

No

20.00% • 1 votes

Maybe

0% • 0 votes

Not sure

0% • 0 votes

You may not vote on this poll

5 votes in total.

  • FIRST POST
    • John Blaze
    • By John Blaze 13th Jan 19, 1:06 PM
    • 23Posts
    • 24Thanks
    John Blaze
    247 Home Rescue - Fake reviews on Trustpilot?
    • #1
    • 13th Jan 19, 1:06 PM
    247 Home Rescue - Fake reviews on Trustpilot? 13th Jan 19 at 1:06 PM
    I watched a video on youtube about a company called 247 Home Rescue. So many people seem to complain about them but strangely they have a strong rating on Trustpilot and another review site. The video picks up on their Trustpilot page having 18,000 reviews whereas industry leader British Gas has around 4,100 and EDF Energy just over 1,000. Seems slightly strange but not sure as many say verified order, but I guess they could easily mark them as verified, doesn't necessarily prove they are real orders I guess.

    Since that video I watched less than a week ago they've had about another 350 reviews added. Is it possible to create fake reviews or pay companies to create fake reviews on review websites like Trustpilot.

    I also hear they offer financial incentives to new customers in exchange for a positive reviews, such as a month or 2 free cover. I read about this type of practice and it can often result in reviews being taken down if the compnay is found guilty of incentivising customers in return for positive reviews.

    A law firm in Louisville, Kentucky, Winton & Hiestand Law Group, had the vast majority of its reviews on Google removed after it was discovered that the firm was incentivizing people to review the business with contests and giveaways.

    The youtube video I saw is titled '247 Home Rescue - Fake reviews on Trustpilot? // Not part of FCA!'

    BBC article about buying reviews is titled 'Fake five-star reviews being bought and sold online'
    Last edited by John Blaze; 14-01-2019 at 1:46 PM. Reason: Typo
Page 1
    • wavelets
    • By wavelets 13th Jan 19, 1:27 PM
    • 1,162 Posts
    • 486 Thanks
    wavelets
    • #2
    • 13th Jan 19, 1:27 PM
    • #2
    • 13th Jan 19, 1:27 PM
    So what you are saying, for the 2nd time, is one can't trust Trustpilot?

    Try telling us MSEers something we didn't already know

    Take a read of this MSE article from 4.5 years ago
    https://www.moneysavingexpert.com/deals/deals-hunter/2014/07/how-to-spot-a-review-you-can-trust/

    (Quite a few of the same techniques can be used with MSE user accounts too! )
    Last edited by wavelets; 13-01-2019 at 1:33 PM.
    • John Blaze
    • By John Blaze 13th Jan 19, 9:20 PM
    • 23 Posts
    • 24 Thanks
    John Blaze
    • #3
    • 13th Jan 19, 9:20 PM
    • #3
    • 13th Jan 19, 9:20 PM
    Wavelets - I think that thread refers to spotting a fake review. This is instance is more about fake reviews (plural) i.e. mass fake reviews on a daily basis. Quite serious I think as it gives a very distorted picture of the actual level of service the company provides to their customers, based on what we think is the customers opinion.

    Personally I see no obvious sign of foul play with the reviews for British Gas, EDF etc. Do you know of any other companies in Trustpilot where it seems really obvious?
    • Coupon-mad
    • By Coupon-mad 15th Jan 19, 12:27 AM
    • 68,566 Posts
    • 80,802 Thanks
    Coupon-mad
    • #4
    • 15th Jan 19, 12:27 AM
    • #4
    • 15th Jan 19, 12:27 AM
    No, but I know of companies that like to bleat that their bad reviews are fake.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • John Blaze
    • By John Blaze 19th Jan 19, 10:44 AM
    • 23 Posts
    • 24 Thanks
    John Blaze
    • #5
    • 19th Jan 19, 10:44 AM
    • #5
    • 19th Jan 19, 10:44 AM
    A former employee of 247 Home Rescue has come forward. In the comments section of the video the employee states:

    "I used to work for them. They used to cold call people pretending to be a price comparison site, and then people would be told that 247 was the cheapest. Closers would lie about things like their Defacto rating. We were under strict instructions not to use the word 'insurance' to avoid the ire of the FCA."

    "staff members were asked to leave fake reviews. Gaming Trustpilot is simple, Trustpilot is set up to help scammers and harm legitimate businesses. You just pay Trustpilot, it's that easy"

    I notice the video is currently trying to be removed by 247 Home Rescue's legal department under trademarking law. Some of the video e.g the logo etc has been blurred out by the uploader to attempt to keep the video up.
    • GasEngineer
    • By GasEngineer 8th Mar 19, 9:09 AM
    • 4 Posts
    • 1 Thanks
    GasEngineer
    • #6
    • 8th Mar 19, 9:09 AM
    • #6
    • 8th Mar 19, 9:09 AM
    As an ex engineer with this corrupt company I can say that they need investigating.. There is some seriously wrong things going on.. Wish I'd read reviews before working for them because they rip off the engineers as well as the customer
    • JJ Egan
    • By JJ Egan 8th Mar 19, 9:20 AM
    • 11,894 Posts
    • 5,309 Thanks
    JJ Egan
    • #7
    • 8th Mar 19, 9:20 AM
    • #7
    • 8th Mar 19, 9:20 AM
    Do gas fitters service LPG / Oil / Solid fuel ??
    • Mister G
    • By Mister G 8th Mar 19, 10:36 AM
    • 984 Posts
    • 581 Thanks
    Mister G
    • #8
    • 8th Mar 19, 10:36 AM
    • #8
    • 8th Mar 19, 10:36 AM
    Do gas fitters service LPG / Oil / Solid fuel ??
    Originally posted by JJ Egan
    Well, a Gas Safe gas fitter certainly services my LPG boiler.
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