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Results: Are 247 Home Rescue creating/paying for fake reviews on Trustpilot?


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4 votes in total.

    • John Blaze
    • By John Blaze 13th Jan 19, 1:06 PM
    • 22Posts
    • 20Thanks
    John Blaze
    247 Home Rescue - Fake reviews on Trustpilot?
    • #1
    • 13th Jan 19, 1:06 PM
    247 Home Rescue - Fake reviews on Trustpilot? 13th Jan 19 at 1:06 PM
    I watched a video on youtube about a company called 247 Home Rescue. So many people seem to complain about them but strangely they have a strong rating on Trustpilot and another review site. The video picks up on their Trustpilot page having 18,000 reviews whereas industry leader British Gas has around 4,100 and EDF Energy just over 1,000. Seems slightly strange but not sure as many say verified order, but I guess they could easily mark them as verified, doesn't necessarily prove they are real orders I guess.

    Since that video I watched less than a week ago they've had about another 350 reviews added. Is it possible to create fake reviews or pay companies to create fake reviews on review websites like Trustpilot.

    I also hear they offer financial incentives to new customers in exchange for a positive reviews, such as a month or 2 free cover. I read about this type of practice and it can often result in reviews being taken down if the compnay is found guilty of incentivising customers in return for positive reviews.

    A law firm in Louisville, Kentucky, Winton & Hiestand Law Group, had the vast majority of its reviews on Google removed after it was discovered that the firm was incentivizing people to review the business with contests and giveaways.

    The youtube video I saw is titled '247 Home Rescue - Fake reviews on Trustpilot? // Not part of FCA!'

    BBC article about buying reviews is titled 'Fake five-star reviews being bought and sold online'
    Last edited by John Blaze; 14-01-2019 at 1:46 PM. Reason: Typo
Page 1
    • wavelets
    • By wavelets 13th Jan 19, 1:27 PM
    • 848 Posts
    • 358 Thanks
    • #2
    • 13th Jan 19, 1:27 PM
    • #2
    • 13th Jan 19, 1:27 PM
    So what you are saying, for the 2nd time, is one can't trust Trustpilot?

    Try telling us MSEers something we didn't already know

    Take a read of this MSE article from 4.5 years ago

    (Quite a few of the same techniques can be used with MSE user accounts too! )
    Last edited by wavelets; 13-01-2019 at 1:33 PM.
    • John Blaze
    • By John Blaze 13th Jan 19, 9:20 PM
    • 22 Posts
    • 20 Thanks
    John Blaze
    • #3
    • 13th Jan 19, 9:20 PM
    • #3
    • 13th Jan 19, 9:20 PM
    Wavelets - I think that thread refers to spotting a fake review. This is instance is more about fake reviews (plural) i.e. mass fake reviews on a daily basis. Quite serious I think as it gives a very distorted picture of the actual level of service the company provides to their customers, based on what we think is the customers opinion.

    Personally I see no obvious sign of foul play with the reviews for British Gas, EDF etc. Do you know of any other companies in Trustpilot where it seems really obvious?
    • Coupon-mad
    • By Coupon-mad 15th Jan 19, 12:27 AM
    • 65,485 Posts
    • 78,015 Thanks
    • #4
    • 15th Jan 19, 12:27 AM
    • #4
    • 15th Jan 19, 12:27 AM
    No, but I know of companies that like to bleat that their bad reviews are fake.
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