Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Andaho
    • By Andaho 12th Jan 19, 10:55 PM
    • 7Posts
    • 0Thanks
    Andaho
    Lifetime ISA Application Failed at HMRC Check?
    • #1
    • 12th Jan 19, 10:55 PM
    Lifetime ISA Application Failed at HMRC Check? 12th Jan 19 at 10:55 PM
    I've just tried to apply for the Newcastle Building Society Lifetime ISA, but I have been unable to proceed beyond the first step because it says:

    "Unfortunately we’ve been unable to find you on the HMRC database meaning either your name, date of birth or national insurance number haven’t matched or have been input incorrectly."

    My name, date of birth, and national insurance number are 100% input correctly... I even logged in to HMRC to double check everything was correct, and it is.

    I have emailed their customer support to ask advice...

    Has anyone else had this problem?
Page 1
    • Alexland
    • By Alexland 13th Jan 19, 8:44 AM
    • 4,731 Posts
    • 4,066 Thanks
    Alexland
    • #2
    • 13th Jan 19, 8:44 AM
    • #2
    • 13th Jan 19, 8:44 AM
    Assume it is not something obvious like mixing up a zero with the letter O?

    Hopefully their customer service can resolve for you.

    Alex
    • Ben_two
    • By Ben_two 13th Jan 19, 9:51 AM
    • 1 Posts
    • 0 Thanks
    Ben_two
    • #3
    • 13th Jan 19, 9:51 AM
    • #3
    • 13th Jan 19, 9:51 AM
    Hi, we are having an issue with the application form which is affecting all users. We’re working on a fix and hope to get it back up and running ASAP.

    Thanks
    Ben
    • masonic
    • By masonic 13th Jan 19, 10:48 AM
    • 11,392 Posts
    • 9,017 Thanks
    masonic
    • #4
    • 13th Jan 19, 10:48 AM
    • #4
    • 13th Jan 19, 10:48 AM
    Hi, we are having an issue with the application form which is affecting all users. We’re working on a fix and hope to get it back up and running ASAP.

    Thanks
    Ben
    Originally posted by Ben_two
    If you are a representative of Newcastle Building Society, then it would be advisable to contact the forum team to register as a verified user, see this page
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

472Posts Today

4,812Users online

Martin's Twitter