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Results: Have you suffered a similar experience with InterRent, Goldcar or Europecar ?

Yes

0% • 0 votes

To a degree

25.00% • 1 votes

No

75.00% • 3 votes

Heard of similar from someone else

0% • 0 votes

You may not vote on this poll

4 votes in total.

  • FIRST POST
    • CJSimmo
    • By CJSimmo 12th Jan 19, 8:18 AM
    • 4Posts
    • 0Thanks
    CJSimmo
    0 WOW
    Interrent/Goldcar/Europecar SCAM
    • #1
    • 12th Jan 19, 8:18 AM
    0 WOW
    Interrent/Goldcar/Europecar SCAM 12th Jan 19 at 8:18 AM
    In November 2018 I arrived at the Stansted airport hut for Interrent/Goldcar. After handing over the required mandatory documents as advised by the link from Ryanair,) from whom I had booked the car through, I was presented with a list of other required documentation highlighted and on a clipboard. These included an original bank statement and utility bill (no longer than three months old) proving the address of the credit card used to pay for the car rental. Needless to say, I was not prepared for this demand, nor were three other customers who appeared after me. The staff ignored my request to see the results of their “third party authentication checking system” as presented to me in their Terms and Conditions, I continuing to demand the paperwork or else they would not rent me a car. Despite numerous telephone calls after an hour they would not budge or allow me to take a car for which I had already paid. I decided to try to hire another car in the main Car Hire Village building. None were available. The only alternative was to return to the Interrent/Goldcar desk and agree to take out their insurance and that resulted in a “no questions asked” solution. This cost me an extra £130, I did not need to take out this insurance as I already had a yearly agreement, the desk staff were not aware of this as we did not even get to their sales pitch for their insurance at the beginning, ( I was prepared with the one time pass code details for a licence history check from gov.uk but not asked for it) . I am currently seeking advice and action from our credit card company, “WHICH” and considering a small claims court action. DO NOT HIRE FROM INTERRENT, GOLDCAR OR EUROPECAR. THEY ARE ALL THE SAME COMPANY ON THE SAME SCAM !
Page 1
    • cubegame
    • By cubegame 12th Jan 19, 9:17 AM
    • 1,605 Posts
    • 849 Thanks
    cubegame
    • #2
    • 12th Jan 19, 9:17 AM
    • #2
    • 12th Jan 19, 9:17 AM
    Sorry for saying this, but you probably presented yourself as an easy mark.

    Hire car companies work on the business model where they don't make money on the headline price and therefore have to sell other products to subsidise those of us who don't let them rip us off.
    • Alan Bowen
    • By Alan Bowen 12th Jan 19, 10:15 AM
    • 3,163 Posts
    • 1,592 Thanks
    Alan Bowen
    • #3
    • 12th Jan 19, 10:15 AM
    • #3
    • 12th Jan 19, 10:15 AM
    I rented from Europcar at Christmas, they sent an email a week in advance advising of their requirements, which did indeed ask for bank or CC statements and a utility bill. I was reminded of the essentials a couple of days in advance again, in the event I was asked for none of them. If you didn't read what was sent, then the fault is yours....
    • CJSimmo
    • By CJSimmo 12th Jan 19, 12:01 PM
    • 4 Posts
    • 0 Thanks
    CJSimmo
    • #4
    • 12th Jan 19, 12:01 PM
    What would be the point ?
    • #4
    • 12th Jan 19, 12:01 PM
    CUBEGAME :
    Well, thank you for your condescending reply. If, at any time I had thought that I had not prepared myself fully for renting the car from InterRent, I would not be bringing this issue into a public forum. I mean, WHAT WOULD BE THE POINT ?
    In none of the communication from InterRent /Goldcar was there any mention of the extra original paperwork required., I stated this in my my post.
    I mention Europecar as they are the parent company and when I have rented from them before, I have never been pre-warned of extra paperwork requirements.
    I do not regard myself as an easy target nor responsible for the rental car company’s behaviour to myself or the other customers confronted with exactly the same demands.
    The actions of the above companies borders on contravention of the Trades Description Act and posing misleading demands in their initial information. This is why I am taking the issue further with the appropriate authorities, as well as airing the problem/s with these companies here.
    Please look at other reviews on other “review sites” regarding the general abuse of consumer rights by these companies before laying the blame at at my door for my predicament.
    Have a nice weekend.
    Last edited by CJSimmo; 12-01-2019 at 12:09 PM.
    • CJSimmo
    • By CJSimmo 12th Jan 19, 12:08 PM
    • 4 Posts
    • 0 Thanks
    CJSimmo
    • #5
    • 12th Jan 19, 12:08 PM
    Thanks for that !
    • #5
    • 12th Jan 19, 12:08 PM
    ALAN BOWEN :
    I am aware of how these sharks work, hence my airing the issue on a public forum.
    However, I do not see myself as an easy target, nor do I see the other customers there on that evening, in the same light. They were as appalled as much as I, never having being asked or prepared for the extra paperwork demanded.
    Have a nice weekend.
    Last edited by CJSimmo; 12-01-2019 at 12:10 PM.
    • cubegame
    • By cubegame 12th Jan 19, 1:13 PM
    • 1,605 Posts
    • 849 Thanks
    cubegame
    • #6
    • 12th Jan 19, 1:13 PM
    • #6
    • 12th Jan 19, 1:13 PM
    CUBEGAME :
    Well, thank you for your condescending reply. If, at any time I had thought that I had not prepared myself fully for renting the car from InterRent, I would not be bringing this issue into a public forum. I mean, WHAT WOULD BE THE POINT ?
    In none of the communication from InterRent /Goldcar was there any mention of the extra original paperwork required., I stated this in my my post.
    I mention Europecar as they are the parent company and when I have rented from them before, I have never been pre-warned of extra paperwork requirements.
    I do not regard myself as an easy target nor responsible for the rental car company’s behaviour to myself or the other customers confronted with exactly the same demands.
    The actions of the above companies borders on contravention of the Trades Description Act and posing misleading demands in their initial information. This is why I am taking the issue further with the appropriate authorities, as well as airing the problem/s with these companies here.
    Please look at other reviews on other “review sites” regarding the general abuse of consumer rights by these companies before laying the blame at at my door for my predicament.
    Have a nice weekend.
    Originally posted by CJSimmo
    You would stand out as an easy target as soon as you join in their game. My approach on the one occasion I had a "difficult" agent was to make sure they knew that I literally wasn't going to let them hire another car to anyone until I had mine.
    • Alan Bowen
    • By Alan Bowen 12th Jan 19, 2:14 PM
    • 3,163 Posts
    • 1,592 Thanks
    Alan Bowen
    • #7
    • 12th Jan 19, 2:14 PM
    • #7
    • 12th Jan 19, 2:14 PM
    I did not suggest you were an easy target but if no one knew the rules,. there would be no cars being rented at all and then they couldn't claim all the alleged damage to the cars. I booked directly with Europcar so they had my email address and asked me to check in online giving driving licence details etc and was twice reminded of the need for evidence of who I was and where I lived. If you booked via an airline, and I used to book Europcar through Easyjet for many years, even though I was flying with BA, then maybe no warnings are sent anymore in which case the argument may be with the airline ? But then again, I have just been to Ryanair and looked at booking Europcar at Stansted and under "important information" its states
    "UK residents will have to pass an Experian Authenticate check in order to get the vehicle. In some cases where the Experian Authenticate check has failed, an additonal form of identification showing their home address (in form on bank statements or utility bills no older than 8 weeks, issued by post) may be sufficient."
    Last edited by Alan Bowen; 13-01-2019 at 5:19 PM.
    • brianposter
    • By brianposter 12th Jan 19, 5:30 PM
    • 282 Posts
    • 82 Thanks
    brianposter
    • #8
    • 12th Jan 19, 5:30 PM
    • #8
    • 12th Jan 19, 5:30 PM
    But then again, I have just been to Ryanair and looked at booking Europcar at Stansted and under "important information" its states
    "UK residents will have to pass an Experian Authenticate check in order to get the vehicle. In some cases where the Experian Authenticate check has failed, an additonal form of identification showing their home address (in form on bank statements or utility bills no older than 8 weeks, issued by post) may be sufficient."
    Originally posted by Alan Bowen
    I am not sure that that clause would get past a court. The authentication should be done at the time of booking if they want to use a service which may have suspect results.
    • richardw
    • By richardw 12th Jan 19, 7:48 PM
    • 18,840 Posts
    • 7,931 Thanks
    richardw
    • #9
    • 12th Jan 19, 7:48 PM
    • #9
    • 12th Jan 19, 7:48 PM
    I’ve hired a very expensive new Ford Mustang convertible through Alamo and Avis in the US with a credit card, passport and photo driving licence. No other documents were needed. I’ve hired cars at UK airports with the same requirements. It seems Europcar are being deliberately difficult.
    Posts are not advice and must not be relied upon.
    • EssexExile
    • By EssexExile 12th Jan 19, 8:19 PM
    • 3,373 Posts
    • 2,414 Thanks
    EssexExile
    I’ve hired a very expensive new Ford Mustang convertible through Alamo and Avis in the US with a credit card, passport and photo driving licence. No other documents were needed. I’ve hired cars at UK airports with the same requirements. It seems Europcar are being deliberately difficult.
    Originally posted by richardw
    That's probably because you had CDW so there was no risk to the company. I've been renting cars since the 60s & never had a problem, probably for the same reason.
    Tall, dark & handsome. Well two out of three ain't bad.
    • brianposter
    • By brianposter 12th Jan 19, 9:58 PM
    • 282 Posts
    • 82 Thanks
    brianposter
    In contrast, there are some companies that I do not deal with because of their ID requirements.
    • peterbaker
    • By peterbaker 12th Jan 19, 11:41 PM
    • 2,265 Posts
    • 898 Thanks
    peterbaker
    That's probably because you had CDW so there was no risk to the company. I've been renting cars since the 60s & never had a problem, probably for the same reason.
    Originally posted by EssexExile
    Sorry, I don't understand that point. Don't all hires come with a basic form of so-called CDW cover with a deductible excess?

    They all come with statutory Third Party insurance and I would be most surprised not to see a basic CDW insurance also included as standard with all comparative rates?

    I thank the OP for this post - I have experienced Goldcar in the dim distant past (never again), but had no idea they might be linked to Europcar now.

    If these reports are true, I don't understand what they are playing at beyond collecting personal dat! which might aid the selling on of any alleged "debt". Does that company make a habit of accusing we customers of damage you haven't done, and a corresponding habit of selling the "debt" to third party collectors or at least using third parties to do the collections whilst earning a sizeable cut?

    Weird.

    I won't dare touch them with a bargepole now
    Last edited by peterbaker; 13-01-2019 at 1:49 AM.
    • mgdavid
    • By mgdavid 13th Jan 19, 1:53 AM
    • 5,898 Posts
    • 5,266 Thanks
    mgdavid
    ...... The only alternative was to return to the Interrent/Goldcar desk and agree to take out their insurance and that resulted in a “no questions asked” solution. This cost me an extra £130, I did not need to take out this insurance as I already had a yearly agreement,.........
    Originally posted by CJSimmo

    If you have a yearly insurance covering CDW excess and uninsured losses etc (as I do) then don't you carry the documents with you to show to the rental company? Those docs will have your name and address on...
    In any event 'everyone' knows not to go near Goldcar....
    The questions that get the best answers are the questions that give most detail....
    • peterbaker
    • By peterbaker 13th Jan 19, 9:19 AM
    • 2,265 Posts
    • 898 Thanks
    peterbaker
    If you have a yearly insurance covering CDW excess and uninsured losses etc (as I do) then don't you carry the documents with you to show to the rental company? Those docs will have your name and address on...
    In any event 'everyone' knows not to go near Goldcar....
    Originally posted by mgdavid
    This is another example of the car hire insurance jargon term "CDW" almost used in the wrong place. 'Uninsured Loss' gets closer to what we are talking about in that yes it is primarily the uninsured deductible excess within the car hire company's standard CDW offer which is insured by the type of annual policy you mention. However, such policies do not (to my instant recall) cover a multitude of other "everyday" uninsured losses e.g. the cost of an alternative vehicle following an accident?

    And no, I have never had a car hire company ask to see mine. Besides, mine hasn't made it on to any sheet of paper for years, and if it did could I not easily forge it digitally to show any address I fancied?
    Last edited by peterbaker; 13-01-2019 at 9:23 AM.
    • nilocmac
    • By nilocmac 17th Jan 19, 11:13 AM
    • 497 Posts
    • 277 Thanks
    nilocmac
    I think I am a victim of Goldcar. I managed to navigate the id stuff and was pleasantly surprised (first time I was ever asked for a bank statement but had it with me just incase). I was told there was some damage to the car and as it was dark to itemise it myself and send pictures before 11am the following day which I did.
    I had to leave the car back before the rental desk opened but I knew all should be ok. However just got a charge on my credit card for £102.75. Phoned up and it was excess mileage. I was allowed 90 miles per day for 5 days and apparently, I had gone over this. At the most, I did just over 100 miles as I was with my nephew in the hospital a lot of the time. What seems to have happened is they put the incorrect mileage down in the handover documents (my suspicion is that it was the mileage before the previous rental). I was more focused on the damage than the mileage but however, when I got in the car I noticed it had just over 10000 miles. They claim it had 9600.
    I phoned up and the guy was not the most helpful but pointed me to the website where I could raise a ticket. So that is in process. I have just gone on here and noticed the negative reviews of Goldcar so I am not optimistic.
    I can prove my limited movements as I have google location services on my phone but just wonder how much energy and time I want to use arguing over £100.
    Lesson learned not going back there :-(
    • CJSimmo
    • By CJSimmo 17th Jan 19, 1:07 PM
    • 4 Posts
    • 0 Thanks
    CJSimmo
    Photos !
    Hi, Nilocmac.
    Sorry to hear of your experience. I always take photos of the mileage when I get the car and at the end and a pic of the petrol receipt. It’s all a big hassle and I do hope you get satisfaction. We still await a reply from our credit card company.
    Bon chance ! 🤞
    • mgdavid
    • By mgdavid 17th Jan 19, 11:06 PM
    • 5,898 Posts
    • 5,266 Thanks
    mgdavid
    This is another example of the car hire insurance jargon term "CDW" almost used in the wrong place. 'Uninsured Loss' gets closer to what we are talking about in that yes it is primarily the uninsured deductible excess within the car hire company's standard CDW offer which is insured by the type of annual policy you mention. However, such policies do not (to my instant recall) cover a multitude of other "everyday" uninsured losses e.g. the cost of an alternative vehicle following an accident?

    And no, I have never had a car hire company ask to see mine. Besides, mine hasn't made it on to any sheet of paper for years, and if it did could I not easily forge it digitally to show any address I fancied?
    Originally posted by peterbaker

    Yes, I think this is covered by 'loss of use of the Rental vehicle' and mine does cover me for this. The value of a claim under this clause will be the daily rental cost, which will be broadly the cost of a replacement vehicle.
    I'm also covered for windows, tyres, wheels, headlights, undercarriage and roof. Also towing & recovery costs following accident damage or breakdown.
    There is a note advising to take a printed copy of the Certificate and Policy doc with you, just as there is with my Travel Insurance.
    Common sense really, such a small amount of effort to save such a potentially large amount of hassle should the worst happen.
    I couldn't possibly comment on your abilities as a master forger....
    The questions that get the best answers are the questions that give most detail....
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