We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
PCWorld misselling again
Options
Sunwac
Posts: 9 Forumite
PCWorld were heavily criticised in March 2018 forcing customers who bought a laptop to pay a £50 set up charge even when one was not wanted by the customers. PCWorld told the BBC and the consumer organisation Which that they promised to stop this practice and refund all customers that were missold.
Yes they have stopped that underhand practice but replaced it by a more evil aggressive upselling of a £269 so called “Ultimate Software and Setup Pack”. You might have only have wanted your new laptop to be set up for you to use and your old files moved across from your old PC but were you told that you could not have just that done but you had to have a 2 years subscription to Office 365 and McAfee? Notice that you can’t pick and mix bits of the Setup Pack, it’s all or nothing. If you want a set up and files moved from your old PC, and who doesn’t, you have to have the rest. Were you missold these extras of software you did not want?
If you had bought Office 365and McAfee yourself and got them installed yourself you could have changed your mind in 30 days and got full refunds direct from Microsoft and McAfee. But not if PCWorld had already preinstalled them as part of the “Ultimate Software and Setup Pack”. PCWorld at Guiseley are refusing to remove and refund a customer who did not want and does not know how to use Office 365 and McAfee. They are saying it is not possible to refund the money.
If you have been missold software as part of the so called “Ultimate Software and Setup Pack” that you did not need, or if you have changed your mind and want a refund, do not let PCWorld get away with their latest underhand aggressive selling scam.
[FONT="]When will PCWorld start being fair and straight with its customers?[/FONT]
Yes they have stopped that underhand practice but replaced it by a more evil aggressive upselling of a £269 so called “Ultimate Software and Setup Pack”. You might have only have wanted your new laptop to be set up for you to use and your old files moved across from your old PC but were you told that you could not have just that done but you had to have a 2 years subscription to Office 365 and McAfee? Notice that you can’t pick and mix bits of the Setup Pack, it’s all or nothing. If you want a set up and files moved from your old PC, and who doesn’t, you have to have the rest. Were you missold these extras of software you did not want?
If you had bought Office 365and McAfee yourself and got them installed yourself you could have changed your mind in 30 days and got full refunds direct from Microsoft and McAfee. But not if PCWorld had already preinstalled them as part of the “Ultimate Software and Setup Pack”. PCWorld at Guiseley are refusing to remove and refund a customer who did not want and does not know how to use Office 365 and McAfee. They are saying it is not possible to refund the money.
If you have been missold software as part of the so called “Ultimate Software and Setup Pack” that you did not need, or if you have changed your mind and want a refund, do not let PCWorld get away with their latest underhand aggressive selling scam.
[FONT="]When will PCWorld start being fair and straight with its customers?[/FONT]
0
Comments
-
PCW can choose what packages they want to sell; the consumer has the option to buy or not buy the package. PCW is under no obligation to sell a "pick and mix" package.
What you've described is entirely different to the PC Setup "scam" they previously engaged in.0 -
Office 365 and Mcafee are both expensive products in their own right.
Office 365 is a program that most people want so it's not an unwanted sale. Mcafee is the same but only for people who don't realise you can get free protection. But people will still see it as necessary for protection.
So the difference is night and day, you get actual good products for your money so where is the scam in that?
Why would you even buy software you don't want? It's a simple no thanks I have no need for it if you don't want it.0 -
I agree with the others. There is no scam and no mis-selling detailed here.0
-
If you call into a PCWorld store to buy a laptop and ask them to port your files across from your old PC the chances are that you are not compute savvy. You are not a PC techie. If you were you wouldn’t go down that route. But many folk are not computer savvy and don’t have any other option. They have to trust PCWorld.
That trust is fractured when they are sold additional bits of software at an overall inflated price that they can’t use and don’t want. They could say no, but if they did then PCWorld won’t just do the simple task of porting their files across from their old PC because that service is tied in with the sale of a 2 year subscription to Office 365 and a 3 year subscription to McAfee. That’s the bundle that the package. That is aggressive deliberate misselling.
What compounds the misselling is that if you had made a conscious decision to buy and install these self same packages yourself. And after30 days use decided that you did not want those packages Microsoft and McAfee will allow you to get a full refund. When PCWorld pre install and pre register this self same software, all part of the ‘helpful’ set up and personalisation service, you can’t get a refund because they will argue you have been registered but they have full control of the process. You’re well and truly stuffed like a turkey.
That compounds the misselling by taking away the consumer’s right to change their mind and get a refund. It is fare worse than their previous trick of compulsory charging a £50 set up fee up to March 2018. £269 is a bigger hit on the wallet than £50.0 -
We can already assume people are not tech savvy if they listen to what a PCWorld Salesbod says to them.0
-
That trust is fractured when they are sold additional bits of software at an overall inflated price that they can’t use and don’t want. They could say no, but if they did then PCWorld won’t just do the simple task of porting their files across from their old PC because that service is tied in with the sale of a 2 year subscription to Office 365 and a 3 year subscription to McAfee. That’s the bundle that the package. That is aggressive deliberate misselling.
PCW do not have to offer any form of file porting service whatsoever. If they want this to be part of a wider package then they're perfectly entitled to only offer it this way.
What would be misselling is if they didn't make the contents and price of the package clear to the consumer prior to the consumer agreeing to the service.
If you're unable to make that distinction then it's not us who have the problem ....0 -
What compounds the misselling is that if you had made a conscious decision to buy and install these self same packages yourself.
And anyone who would make that decision would be "computer savvy", no? And therefore wouldn't take up the package in the first place, you can't have it both ways no matter what your beef is with PC World.
Sorry but you're talking pure nonsense, no misselling here I'm afraid.0 -
As much as I hate PC world and their various sales ploys, there is no mis-selling here.
It is as plain as day what is offered, right from the outset. The consumer has the choice of either buying or not buying.
I do see your point however, as many people will likely want the "porting" of files, especially technophobes - and possibly maybe could feel that they have no choice to buy the bundle .. maybe .. sort of ..
It is a bit sneaky - agreed . But there is no mis-selling or consumer rights issues.
Simply PC world being PC world0 -
At least the duplicate thread is closed...0
-
Sorry they're offering a service at a price. No-one is obliged to purchase this.
How is it mis-selling. How about just a bit of personal responsibility?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 598.9K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards