PCWorld misselling again

bluenoseam

pmduk wrote: »

We can already assume people are not tech savvy if they listen to what a PCWorld Salesbod says to them.

I think most would agree that people are not tech savvy if they go to PC World to buy anything computer related period. From my experience (admittedly as someone who knows a little!) I'd pretty much put them equal with my neighbour's cat for the most part, naturally exceptions to that rule exist but it's a rarity.

As for their "selling" techniques, well, savvy or not it really doesn't take much to use tools at one's disposal (google!) to find out how to D.I.Y transfer data. The sales staff are doing their job as part of it is to upsell massive markup services such as this & warranties, from there it's entirely up to the customer to firmly state no thank you!

powerful_Rogue

bluenoseam wrote: »

I think most would agree that people are not tech savvy if they go to PC World to buy anything computer related period.

I'm computer savvy and purchased items from PCW when they are a good price.

Fosterdog

powerful_Rogue wrote: »

I'm computer savvy and purchased items from PCW when they are a good price.

I'm also computer savvy and work for a competitor of PC World but buy from them if they are the best price and have stock of what I need. I'd never purchase any of their services as I have no need for them but never had a problem with just buying what I need without loads of extras forced on me or missold

esuhl

Sunwac wrote: »

If you call into a PCWorld store to buy a laptop and ask them to port your files across from your old PC the chances are that you are not compute savvy. You are not a PC techie. If you were you wouldn’t go down that route. But many folk are not computer savvy and don’t have any other option. They have to trust PCWorld.

That trust is fractured when they are sold additional bits of software at an overall inflated price that they can’t use and don’t want.

I don't see how it's a problem of trust being "fractured". So PC World charge £269 for copying a few files across. And they even throw in some software (even if you might not want it).

I don't see how it can be mis-selling if a shop makes an offer, and a customer eagerly accepts.

Someone paying £269 to copy some files probably wouldn't know what an antivirus is or how to search the web to find a free alternative. And they're free to shop around for a better price.

pmduk

powerful_Rogue wrote: »

I'm computer savvy and purchased items from PCW when they are a good price.

I chose my words very carefully, because I bought my current laptop from PCWorld, ordered it online, collected instore, saying no thanks to all of the salesman's 'upgrades'.

It was the spec I wanted at the cheapest price, I'd have been cutting my nose off to spite my face to have gone elsewhere to pay more. And, as I've previously posted, when the hard drive failed, the service from PCWorld in replacing it was excellent.

motorguy

Comms69 wrote: »

Sorry they're offering a service at a price. No-one is obliged to purchase this.


How is it mis-selling. How about just a bit of personal responsibility?

+1

Wholly agree.

Not misselling. They're selling a service. Pricey but still a service.

motorguy

pmduk wrote: »

I chose my words very carefully, because I bought my current laptop from PCWorld, ordered it online, collected instore, saying no thanks to all of the salesman's 'upgrades'.

It was the spec I wanted at the cheapest price, I'd have been cutting my nose off to spite my face to have gone elsewhere to pay more. And, as I've previously posted, when the hard drive failed, the service from PCWorld in replacing it was excellent.

+1

I bought my current laptop from them as they were the cheapest at the time. No issues. Reserved online and went and picked it up.

Politely said no to their upselling.

No issues with them.

[Deleted User]

I'm guessing this thread didn't go the way the OP imagined...

SuperHan

+1

If you're not computer savvy, you probably do need McAfee. And maybe Microsoft Office (I think most non-tech savvy people assume you can do basic word processing and spreadsheets on a computer, so not unreasonable for them to put that on).

If you want your files transferring without that, their website does say they do a £35 data transfer service. Ask for that and just that. If they won't do it without the other stuff (and they are under no obligation to do just offer the £35 service), then walk out and go somewhere that will.

Easy peasy.

stragglebod

Nobody needs McAfee, whether computer guru or computer dunce.