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    • ashmcc
    • By ashmcc 13th Oct 18, 10:12 PM
    • 2Posts
    • 0Thanks
    • #1
    • 13th Oct 18, 10:12 PM
    Warning: 13th Oct 18 at 10:12 PM
    Goods ordered from Aircon247 by phone on the 29th June. Payment taken immediately. Told goods would be delivered the next week.
    I didn't receive the promised email with receipt and order number, and no goods arrived. Thus began a ridiculous saga of phoning Aircon247's "expert" customer services staff, who always told me the same thing: they are external contractors who don't actually work for the company and can't do anything except pass a note to them to get back to me, which predictably they never did.
    Eventually I got hold of a chap called George who had just joined the company in July. George is very friendly and personable, and has spent the last 3 months responding to my repeated phone calls and emails by apologising profusely, promising to get it sorted out ASAP, and completely failing to do so. I requested a refund 5 weeks ago and have not yet received it.
    It's now 15 weeks since they took my money, and I haven't received so much as an order number.

    Stay well clear.
Page 1
    • forgotmyname
    • By forgotmyname 13th Oct 18, 10:55 PM
    • 29,020 Posts
    • 11,892 Thanks
    • #2
    • 13th Oct 18, 10:55 PM
    • #2
    • 13th Oct 18, 10:55 PM
    How about a clue of what you ordered and whether its an off the shelf item or something bought in just for your order.

    They appear to be A-Plant. Although domain registration makes me question that.

    Is the order for you or a business?
    Last edited by forgotmyname; 13-10-2018 at 10:59 PM.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • ashmcc
    • By ashmcc 15th Oct 18, 10:14 PM
    • 2 Posts
    • 0 Thanks
    • #3
    • 15th Oct 18, 10:14 PM
    • #3
    • 15th Oct 18, 10:14 PM
    The order is personal, not for a business.
    It was stock items from their website - an aircon fitting kit (basically some pipes and lagging).
    • theonlywayisup
    • By theonlywayisup 16th Oct 18, 5:53 AM
    • 13,351 Posts
    • 9,143 Thanks
    • #4
    • 16th Oct 18, 5:53 AM
    • #4
    • 16th Oct 18, 5:53 AM
    How did you pay and how much was it.

    Have a read of the MSE articles on chargeback and section 75.
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