Warning: Aircon247.com

ashmcc

Goods ordered from Aircon247 by phone on the 29th June. Payment taken immediately. Told goods would be delivered the next week.
I didn't receive the promised email with receipt and order number, and no goods arrived. Thus began a ridiculous saga of phoning Aircon247's "expert" customer services staff, who always told me the same thing: they are external contractors who don't actually work for the company and can't do anything except pass a note to them to get back to me, which predictably they never did.
Eventually I got hold of a chap called George who had just joined the company in July. George is very friendly and personable, and has spent the last 3 months responding to my repeated phone calls and emails by apologising profusely, promising to get it sorted out ASAP, and completely failing to do so. I requested a refund 5 weeks ago and have not yet received it.
It's now 15 weeks since they took my money, and I haven't received so much as an order number.

Stay well clear.

forgotmyname

How about a clue of what you ordered and whether its an off the shelf item or something bought in just for your order.

They appear to be A-Plant. Although domain registration makes me question that.


Is the order for you or a business?

ashmcc

The order is personal, not for a business.
It was stock items from their website - an aircon fitting kit (basically some pipes and lagging).

theonlywayisup

How did you pay and how much was it.

Have a read of the MSE articles on chargeback and section 75.