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  • FIRST POST
    • Jon 01
    • By Jon 01 11th Oct 18, 11:59 AM
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    Jon 01
    Odd problem with a new BT Smart hub?
    • #1
    • 11th Oct 18, 11:59 AM
    Odd problem with a new BT Smart hub? 11th Oct 18 at 11:59 AM
    Morning all,

    Just installed a new BT hub, update from a version 3.

    I used to be able to drag and drop files from my laptop to a drive connected to a WD Live. Never a problem.

    Now when I try to open the WD under network (using Explorer) I get 'Windows cannot access \\WDTVLIVE'
    Error code 0x80070035
    The network path was not found.

    The icon there's so I guess that part of the network path was found, but not enough to allow file transfer.
    Anyone know what I can do to fix this?

    Thanks
Page 1
    • AndyPix
    • By AndyPix 11th Oct 18, 12:13 PM
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    AndyPix
    • #2
    • 11th Oct 18, 12:13 PM
    • #2
    • 11th Oct 18, 12:13 PM
    Its IP address has probly changed


    You need to log on to your router and see what ip address has been assigned to the device
    Running with scissors since 1978
    • Jon 01
    • By Jon 01 11th Oct 18, 12:19 PM
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    Jon 01
    • #3
    • 11th Oct 18, 12:19 PM
    • #3
    • 11th Oct 18, 12:19 PM
    Its IP address has probly changed


    You need to log on to your router and see what ip address has been assigned to the device
    Originally posted by AndyPix
    Yeah, I thought maybe that. I've got the ip address assigned by the hub and entered that into explorer and that just open a webpage to the WD control panel, which works fine??? But I still can't drag and drop files to it!!
    • AndyPix
    • By AndyPix 11th Oct 18, 1:05 PM
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    AndyPix
    • #4
    • 11th Oct 18, 1:05 PM
    • #4
    • 11th Oct 18, 1:05 PM
    You mean you are entering that ip address into INTERNET explorer ..


    Dont do that.


    in EXPLORER - go to \\ipaddress (thats backslash backslash)


    Or map a drive to that location
    Running with scissors since 1978
    • Jon 01
    • By Jon 01 11th Oct 18, 1:39 PM
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    Jon 01
    • #5
    • 11th Oct 18, 1:39 PM
    • #5
    • 11th Oct 18, 1:39 PM
    You mean you are entering that ip address into INTERNET explorer ..


    Dont do that.


    in EXPLORER - go to \\ipaddress (thats backslash backslash)


    Or map a drive to that location
    Originally posted by AndyPix
    No, I mean explorer. Hit return and the explorer window remains and a browser window opens into the WD control panel!!! I don't get it either? There must be some kind of redirect going on as soon as explorer tries to open the IP on the WD?
    But it's never done this before and I've used Plusnet and Virgin BB in the past???
    • DoaM
    • By DoaM 11th Oct 18, 2:14 PM
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    DoaM
    • #6
    • 11th Oct 18, 2:14 PM
    • #6
    • 11th Oct 18, 2:14 PM
    Are you including the \\ part in Explorer? Example

    \\192.168.1.25
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Jon 01
    • By Jon 01 11th Oct 18, 2:19 PM
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    Jon 01
    • #7
    • 11th Oct 18, 2:19 PM
    • #7
    • 11th Oct 18, 2:19 PM
    Are you including the \\ part in Explorer? Example

    \\192.168.1.25
    Originally posted by DoaM
    Yes, tried that. I get the same error I get when clicking on the WD icon under network... (no network path)
    • DoaM
    • By DoaM 11th Oct 18, 2:22 PM
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    DoaM
    • #8
    • 11th Oct 18, 2:22 PM
    • #8
    • 11th Oct 18, 2:22 PM
    Which suggests that the IP address has changed. Have you double-checked in the Hub the IP address that it has assigned for the drive?

    If there's no network pacth then either the drive isn't responding, or the IP address isn't what you think it is.

    Another thought ... do you need to add a rule in the Hub to allow particular data traffic/protocols/ports to the drive?
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • arciere
    • By arciere 11th Oct 18, 2:24 PM
    • 452 Posts
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    arciere
    • #9
    • 11th Oct 18, 2:24 PM
    • #9
    • 11th Oct 18, 2:24 PM
    Try to ping the IP address of the WD (it should be using a static IP to avoid such problems).
    If you can ping it, try to refresh the DNS cache: open a command prompt window and type the following command:

    ipconfig /flushdns
    • AndyPix
    • By AndyPix 11th Oct 18, 3:16 PM
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    AndyPix
    ^^ How is flushing the dns cache going to make a difference
    He is not using dns - he is using direct ip address

    Also - static IP address is sometimes no use when changing router as the router may be using different subnet. Which may be what has happened here. Not sure if different BT kit will vary subnet or not - but sky definitely do.
    Best practice is to create a reservation on the router its'self

    OP find the CORRECT ip address , ensure you can ping it to test, and then click start, and do the double BACKslash followed by the ip address
    Last edited by AndyPix; 11-10-2018 at 3:22 PM.
    Running with scissors since 1978
    • Jon 01
    • By Jon 01 11th Oct 18, 3:33 PM
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    Jon 01
    OK, still no luck...

    I can ping the IP address.
    The IP address is static and fixed in the hub.

    I flushed the IP as suggested (and rebooted the PC) and now I have no icon for the WD under computers or media devices. But I can still ping the IP and get a response.

    \\ IP address gives the same error as clicking on the icons under network, No network path.
    • AndyPix
    • By AndyPix 11th Oct 18, 3:37 PM
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    AndyPix
    Perhaps you need to go through the control panel again to activate the share on its (new ?) IP
    Running with scissors since 1978
    • Jon 01
    • By Jon 01 11th Oct 18, 3:47 PM
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    Jon 01
    I have it!!!

    The WD uses SMB v1 protocol. Under Windows 10 SMB v2 is active and v1 is off by default (MS says it's unsafe).

    I've switched v1 on and rebooted and everything is now working as before

    Thanks to everyone that helped.
    • AndyPix
    • By AndyPix 11th Oct 18, 3:56 PM
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    AndyPix
    Glad you got sorted.
    SMBv1 is disabled by default because that is the vector used by wannacry etc to propogate around a network.


    I didnt suggest looking at this at first because you didnt mention making any changes to your operating system .. and you implied that it was working before changing your router


    Changing your router would not enable/disable SMBv1


    Anyway . happy file sharing
    Running with scissors since 1978
    • Jon 01
    • By Jon 01 11th Oct 18, 4:16 PM
    • 5,226 Posts
    • 1,713 Thanks
    Jon 01
    Glad you got sorted.
    SMBv1 is disabled by default because that is the vector used by wannacry etc to propogate around a network.


    I didnt suggest looking at this at first because you didnt mention making any changes to your operating system .. and you implied that it was working before changing your router


    Changing your router would not enable/disable SMBv1


    Anyway . happy file sharing
    Originally posted by AndyPix
    It was working on the old BT v3 hub under the same op system?? Nothing's changed apart from the hub? Same WD same laptop, same W 10.

    I was assuming that the hub was not SMBv1 compatible ? No?

    That's even stranger then... Should I therefore switch SMBv1 off and look for something else that's causing the problem??
    Last edited by Jon 01; 11-10-2018 at 4:21 PM.
    • AndyPix
    • By AndyPix 11th Oct 18, 4:22 PM
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    • 3,446 Thanks
    AndyPix
    Na just leave it on. There is not really any consequence on a home network as I guess you dont have more than one or possibly 2 machines.


    If it does use SMB1 then its a bit wierd how it did work and then it didnt !


    As its working now, I wouldnt waste any more time thinking about it if i were you


    Andy
    Running with scissors since 1978
    • Jon 01
    • By Jon 01 11th Oct 18, 4:26 PM
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    • 1,713 Thanks
    Jon 01
    Thanks Andy...
    • arciere
    • By arciere 12th Oct 18, 5:18 PM
    • 452 Posts
    • 251 Thanks
    arciere
    ^^ How is flushing the dns cache going to make a difference
    He is not using dns - he is using direct ip address

    Also - static IP address is sometimes no use when changing router as the router may be using different subnet. Which may be what has happened here. Not sure if different BT kit will vary subnet or not - but sky definitely do.
    Best practice is to create a reservation on the router its'self

    OP find the CORRECT ip address , ensure you can ping it to test, and then click start, and do the double BACKslash followed by the ip address
    Originally posted by AndyPix
    Sorry you're right, I read the first post where OP was trying to access it using the hostname, then for some reason I thought that he was using the IP in IE rather than Explorer. Of course if IP address doesn't work dns won't do anything.

    In regards to the static IP, I think that it is still best practice: I'd rather change the subnet on the new router than having to change the IP addresses on all my devices (or having to find out what new IP address they got if dynamic).
    Reservation on the router: it works if you get the same router, otherwise it's time consuming and you still need to change your list if your new router is on a different subnet and you don't want to change that. Plus, you need to keep note of all the MAC addresses. It can be done, but I think it's much easier to change the subnet on the router and adjust the DHCP scope so that it doesn't overlap with your static devices.
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