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  • FIRST POST
    • spursboy91
    • By spursboy91 12th Aug 18, 1:21 PM
    • 9Posts
    • 0Thanks
    spursboy91
    Advice on two OPC parking charges
    • #1
    • 12th Aug 18, 1:21 PM
    Advice on two OPC parking charges 12th Aug 18 at 1:21 PM
    Hi there,

    I received two private parking charges from OPC for overstaying three hours on separate occasions at a 24-hour Starbucks in St Albans, Hertfordshire.

    However, the charges were wrongly applied to the the driver. There is a facility at Starbucks which lets you enter your number plate if you stay over three hours. Furthermore, there is a sign next to the facility, clearly stating that the driver didn't need to do anything if the number plate did not appear.

    OPC is now demanding the driver pays 50 for each parking charge before August 23, so the driver sent an appeal over e-mail. In the meantime, can anyone offer advice on what else the keeper should do?

    Thank you!
    Last edited by spursboy91; 12-08-2018 at 2:39 PM.
Page 1
    • Quentin
    • By Quentin 12th Aug 18, 1:32 PM
    • 36,845 Posts
    • 20,985 Thanks
    Quentin
    • #2
    • 12th Aug 18, 1:32 PM
    • #2
    • 12th Aug 18, 1:32 PM
    Nothing to do except await their response

    Everyone is politely asked to read up on this in the newbies FAQ thread near the top of the forum before starting a new thread

    Read up there now on the game you are now caught up in and how to deal with this

    You look to have come here too late and have already revealed who was driving.

    Throughout here you are advised never to reveal who was driving

    Whilst awaiting for the response to your appeal get on to Starbucks to get this cancelled for you
    • spursboy91
    • By spursboy91 12th Aug 18, 1:35 PM
    • 9 Posts
    • 0 Thanks
    spursboy91
    • #3
    • 12th Aug 18, 1:35 PM
    • #3
    • 12th Aug 18, 1:35 PM
    Hi Quentin,

    Thanks for your advice, I'll speak to Starbucks and see what they say. I consider it a lesson learnt!
    • Fruitcake
    • By Fruitcake 12th Aug 18, 1:35 PM
    • 37,208 Posts
    • 83,935 Thanks
    Fruitcake
    • #4
    • 12th Aug 18, 1:35 PM
    • #4
    • 12th Aug 18, 1:35 PM
    What is the name of the PPC please, not just the initials.

    Unfortunately you have thrown away a valuable appeal point by revealing the driver's identity.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • spursboy91
    • By spursboy91 12th Aug 18, 1:39 PM
    • 9 Posts
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    spursboy91
    • #5
    • 12th Aug 18, 1:39 PM
    • #5
    • 12th Aug 18, 1:39 PM
    Hi Fruitcake,

    It is Observational Parking Consultancy. Could there be a chance that my e-mail is never seen, or could I follow up by stating it was sent by mistake? I guess I'm clutching at straws here... !
    • Quentin
    • By Quentin 12th Aug 18, 1:46 PM
    • 36,845 Posts
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    Quentin
    • #6
    • 12th Aug 18, 1:46 PM
    • #6
    • 12th Aug 18, 1:46 PM
    If you now don't want to reveal who was driving you need to edit your op to remove details of who was driving

    The ppcs monitor this forum and can use your posts against you

    If you have reason to believe that your appeal was not properly sent then make sure you resend another appeal. (But you obviously can't withdraw it saying it was a mistake!)

    Use the one in the FAQ

    It's designed to ensure you get a Popla code
    • spursboy91
    • By spursboy91 12th Aug 18, 1:47 PM
    • 9 Posts
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    spursboy91
    • #7
    • 12th Aug 18, 1:47 PM
    • #7
    • 12th Aug 18, 1:47 PM
    Thank you, Quentin!
    • Fruitcake
    • By Fruitcake 12th Aug 18, 1:57 PM
    • 37,208 Posts
    • 83,935 Thanks
    Fruitcake
    • #8
    • 12th Aug 18, 1:57 PM
    • #8
    • 12th Aug 18, 1:57 PM
    BPA member, so you should get a PoPLA code where hopefully you will see this off.

    What method did the PCN tell you to use for appeals? If it said email, they will see it. If they said post, or use their website, it may or may not get lost or be ignored.

    Did you reveal the driver's identity in your appeal?
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • spursboy91
    • By spursboy91 12th Aug 18, 2:06 PM
    • 9 Posts
    • 0 Thanks
    spursboy91
    • #9
    • 12th Aug 18, 2:06 PM
    • #9
    • 12th Aug 18, 2:06 PM
    Hi Fruitcake,

    It said e-mail or post, but I used e-mail. My appeal did not directly state the driver's identity.

    I think Starbucks would be the best port of call for me - although I do find it strange that while the number plate did not come up on the facility, the PPC still took the keeper's details from the DVLA!
    Last edited by spursboy91; 12-08-2018 at 2:19 PM.
    • Quentin
    • By Quentin 12th Aug 18, 2:11 PM
    • 36,845 Posts
    • 20,985 Thanks
    Quentin
    You need more editing to your op (and now need to edit #9 too)

    Describe events using the third party as in "the driver," did this/"the keeper" did that etc
    • spursboy91
    • By spursboy91 12th Aug 18, 2:14 PM
    • 9 Posts
    • 0 Thanks
    spursboy91
    Thanks guys, amended them accordingly.
    • Fruitcake
    • By Fruitcake 12th Aug 18, 2:16 PM
    • 37,208 Posts
    • 83,935 Thanks
    Fruitcake
    The Driver may have typed in the VRN incorrectly such that the it did not match that on the ANPR system.


    0 instead of O, I instead of 1, or even missing out a digit would have done this. People with two cars often enter the VRN of the one they drive most often which may not be the one they were using on the day.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • spursboy91
    • By spursboy91 12th Aug 18, 2:23 PM
    • 9 Posts
    • 0 Thanks
    spursboy91
    Fair point Fruitcake, although I'm certain that wasn't the case for the driver as it works on an auto-text system and the third digit didn't appear.
    • Quentin
    • By Quentin 12th Aug 18, 2:26 PM
    • 36,845 Posts
    • 20,985 Thanks
    Quentin
    Look again at your OP

    More editing needed
    • Fruitcake
    • By Fruitcake 12th Aug 18, 2:36 PM
    • 37,208 Posts
    • 83,935 Thanks
    Fruitcake
    Look again at your OP

    More editing needed
    Originally posted by Quentin
    Correct.

    The sentence after "Hertfordshire" needs to go.

    Definitely complain to Starbags, and your MP about this unregulated scam
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • spursboy91
    • By spursboy91 12th Aug 18, 2:40 PM
    • 9 Posts
    • 0 Thanks
    spursboy91
    Hi guys,

    Thank you for your help - I only mentioned those details to give you a bit of background.
    • spursboy91
    • By spursboy91 12th Aug 18, 2:52 PM
    • 9 Posts
    • 0 Thanks
    spursboy91
    Right - I've just resent my appeal, using the one in the FAQ. Thank you again!
    • Umkomaas
    • By Umkomaas 12th Aug 18, 4:57 PM
    • 18,922 Posts
    • 29,795 Thanks
    Umkomaas
    This is who you're up against!

    https://www.expressandstar.com/news/2011/03/31/26000-fine-for-parking-firm/

    It is Observational Parking Consultancy.
    It's not actually. Do a double check.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
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