Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • lonestarfan
    • By lonestarfan 8th Aug 18, 3:00 PM
    • 1,184Posts
    • 307Thanks
    lonestarfan
    Laptop applications not working properly
    • #1
    • 8th Aug 18, 3:00 PM
    Laptop applications not working properly 8th Aug 18 at 3:00 PM
    I have a problem with my laptop.
    It's a HP pavilion Intel core i3 7th gen.
    For a few mins its works when turned on then cannot open anymore applications or minimise any. Can't open more tabs. It's not frozen because I can move around in that tab but can't come out of a tab either. Then I can't open any further apps and can't switch between apps Can't even open the start menu.
    Watching you tube is very slow.
    It's Windows 10.
    I use Microsoft Edge as the browser.
    I use McAfee virus checker.
    I've run a scan and it's says it's safe. Everything active normal.
    Any ideas what's wrong and what I need to do to fix it.
    Many thanks.
Page 1
    • Tarambor
    • By Tarambor 8th Aug 18, 4:10 PM
    • 3,942 Posts
    • 2,985 Thanks
    Tarambor
    • #2
    • 8th Aug 18, 4:10 PM
    • #2
    • 8th Aug 18, 4:10 PM
    Is the CPU fan running a lot? Press CTRL-ALT-ESC to start Task Manager, click on the performance tab and what is the CPU usage?
    • Frozen_up_north
    • By Frozen_up_north 8th Aug 18, 4:49 PM
    • 1,709 Posts
    • 849 Thanks
    Frozen_up_north
    • #3
    • 8th Aug 18, 4:49 PM
    • #3
    • 8th Aug 18, 4:49 PM
    I suspect it's cluttered with junk programs, try CCleaner to see what is running on startup. Lots of problems occur with default installations of software adding "me too" to the start menu.

    There are many "de-clutter" programs, free ones that are OK are CCleaner, Bleachbit and PC Decrapifier.

    https://www.ccleaner.com/
    https://www.bleachbit.org/
    https://www.pcdecrapifier.com/

    Other issues can be the AV scanning at high priority, Windows updates wanting to muscle in, the list goes on... As Tarambor mentioned, it's worth seeing what is tying up your laptop.

    Another issue could be overheating, is the fan clear of fluff and running OK?
    • TonyMMM
    • By TonyMMM 8th Aug 18, 4:57 PM
    • 2,772 Posts
    • 3,118 Thanks
    TonyMMM
    • #4
    • 8th Aug 18, 4:57 PM
    • #4
    • 8th Aug 18, 4:57 PM
    I'd be looking at an update trying to install (unsuccessfully) and hogging all the disk/cpu resources.
    • lonestarfan
    • By lonestarfan 8th Aug 18, 6:32 PM
    • 1,184 Posts
    • 307 Thanks
    lonestarfan
    • #5
    • 8th Aug 18, 6:32 PM
    • #5
    • 8th Aug 18, 6:32 PM
    I'd be looking at an update trying to install (unsuccessfully) and hogging all the disk/cpu resources.
    Originally posted by TonyMMM
    Thanks. How do I do that that? What keys do I press/places to look thanks.
    • Frozen_up_north
    • By Frozen_up_north 8th Aug 18, 7:06 PM
    • 1,709 Posts
    • 849 Thanks
    Frozen_up_north
    • #6
    • 8th Aug 18, 7:06 PM
    • #6
    • 8th Aug 18, 7:06 PM
    Thanks. How do I do that that? What keys do I press/places to look thanks.
    Originally posted by lonestarfan
    Press CTRL-ALT-DEL to start Task Manager
    • lonestarfan
    • By lonestarfan 8th Aug 18, 8:01 PM
    • 1,184 Posts
    • 307 Thanks
    lonestarfan
    • #7
    • 8th Aug 18, 8:01 PM
    Urgent - virus on laptop says calls this number
    • #7
    • 8th Aug 18, 8:01 PM
    My laptop says ring 0800 368 7686
    It says it has a virus
    Is this legitimate ?
    I can show you a screen print if someone tells me how to attach a photo to my post.
    • lonestarfan
    • By lonestarfan 8th Aug 18, 8:05 PM
    • 1,184 Posts
    • 307 Thanks
    lonestarfan
    • #8
    • 8th Aug 18, 8:05 PM
    • #8
    • 8th Aug 18, 8:05 PM
    It says Windows Security Alert. Call support on 0800 368 7686
    • tonyh66
    • By tonyh66 8th Aug 18, 8:07 PM
    • 1,291 Posts
    • 896 Thanks
    tonyh66
    • #9
    • 8th Aug 18, 8:07 PM
    • #9
    • 8th Aug 18, 8:07 PM
    short answer it is NOT legit.
    • lonestarfan
    • By lonestarfan 8th Aug 18, 8:08 PM
    • 1,184 Posts
    • 307 Thanks
    lonestarfan
    short answer it is NOT legit.
    Originally posted by tonyh66
    Whilst waiting for a reply I googled and found its a scam but thanks for the quick reply much appreciated.
    What do I do now to get it off my laptop and get my laptop to work again?
    • Chino
    • By Chino 8th Aug 18, 8:19 PM
    • 610 Posts
    • 331 Thanks
    Chino
    Press CTRL-ALT-DEL to start Task Manager
    Originally posted by Frozen_up_north
    Or CRTL-SHIFT-ESC and save having to make the extra click!
    • Heedtheadvice
    • By Heedtheadvice 8th Aug 18, 8:26 PM
    • 1,034 Posts
    • 521 Thanks
    Heedtheadvice
    Pending one of our experts responding.....
    Can you post what has happened in the lead up to the message?
    Best not to use the laptop in the meantime, best leave it in the state that it is at the moment!


    I would be tempted to remove the hard drive and use malwarebytes on another machine, probably in a virtual machine mode, to test the laptop drive for malware and remove it.


    A bit late possibly to ask but do you have a rescue disk, a copy of the installed operating system and your own installed programs plus your data files (or even the whole drive) i.e. proper backups and a recovery system? There are other things you could have done to protect your laptop and you may wish to address that later!
    Last edited by Heedtheadvice; 08-08-2018 at 8:28 PM. Reason: typos
    • lonestarfan
    • By lonestarfan 8th Aug 18, 8:35 PM
    • 1,184 Posts
    • 307 Thanks
    lonestarfan
    I have a virus checker on it called McAfee so I assume this is to check for viruses. Yes let me know what else I should have.
    • ballyblack
    • By ballyblack 8th Aug 18, 8:42 PM
    • 3,885 Posts
    • 2,051 Thanks
    ballyblack
    mc Afee = McAcrap

    uninstall that useless prog
    • lonestarfan
    • By lonestarfan 8th Aug 18, 8:47 PM
    • 1,184 Posts
    • 307 Thanks
    lonestarfan
    And replace it with what? In the meantime what can I do to get rid of it and get my laptop up working again? Thanks everyone
    • Browntoa
    • By Browntoa 8th Aug 18, 8:49 PM
    • 34,035 Posts
    • 40,150 Thanks
    Browntoa
    Download malwarebytes and do a full scan , remove all it finds
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • Lorian
    • By Lorian 8th Aug 18, 8:51 PM
    • 4,585 Posts
    • 2,638 Thanks
    Lorian
    try a malware bytes scan for a start:


    https://downloads.malwarebytes.com/file/mb3/
    • dogmaryxx
    • By dogmaryxx 8th Aug 18, 8:58 PM
    • 2,170 Posts
    • 2,575 Thanks
    dogmaryxx
    Download and run Malwarebytes AdwCleaner
    • debitcardmayhem
    • By debitcardmayhem 8th Aug 18, 9:16 PM
    • 8,769 Posts
    • 6,615 Thanks
    debitcardmayhem
    And replace it with what? In the meantime what can I do to get rid of it and get my laptop up working again? Thanks everyone
    Originally posted by lonestarfan
    What version of Windows have you got? If 10 their a/v is sort of fine, but what you have is not a virus what browser were you using , and do you have adblockers etc on it?
    As above run adwcleaner then malwarebytes free
    • debitcardmayhem
    • By debitcardmayhem 8th Aug 18, 9:20 PM
    • 8,769 Posts
    • 6,615 Thanks
    debitcardmayhem
    Ask the moderators to merge your two threads , you can't deal with two lots of things at once. https://forums.moneysavingexpert.com/showthread.php?p=74635634&posted=1#post74635634
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

982Posts Today

6,855Users online

Martin's Twitter
  • Today's Twitter poll: On Brexit, which is more important to you right now certainty or outcome. Ie would you prefe? https://t.co/En38QfRh3o

  • Many saying sexism or ego. My suspicion as someone who works in TV is that this is a format point. I'd think whe? https://t.co/AXfrv5YqKA

  • I do always ponder when watching apprentice why Lord Sugar is "Lord Sugar" but Baroness Bradey is Karen. #bbctheapprentice

  • Follow Martin