Laptop applications not working properly

Heedtheadvice

Pending one of our experts responding.....
Can you post what has happened in the lead up to the message?
Best not to use the laptop in the meantime, best leave it in the state that it is at the moment!


I would be tempted to remove the hard drive and use malwarebytes on another machine, probably in a virtual machine mode, to test the laptop drive for malware and remove it.


A bit late possibly to ask but do you have a rescue disk, a copy of the installed operating system and your own installed programs plus your data files (or even the whole drive) i.e. proper backups and a recovery system? There are other things you could have done to protect your laptop and you may wish to address that later!

lonestarfan

I have a virus checker on it called McAfee so I assume this is to check for viruses. Yes let me know what else I should have.

ballyblack

mc Afee = McAcrap

uninstall that useless prog

lonestarfan

And replace it with what? In the meantime what can I do to get rid of it and get my laptop up working again? Thanks everyone

Browntoa

Download malwarebytes and do a full scan , remove all it finds

Lorian

try a malware bytes scan for a start:


https://downloads.malwarebytes.com/file/mb3/

dogmaryxx

Download and run Malwarebytes AdwCleaner

debitcardmayhem

lonestarfan wrote: »

And replace it with what? In the meantime what can I do to get rid of it and get my laptop up working again? Thanks everyone

What version of Windows have you got? If 10 their a/v is sort of fine, but what you have is not a virus what browser were you using , and do you have adblockers etc on it?
As above run adwcleaner then malwarebytes free

debitcardmayhem

Ask the moderators to merge your two threads , you can't deal with two lots of things at once. https://forums.moneysavingexpert.com/discussion/comment/74635634#Comment_74635634

wongataa

lonestarfan wrote: »

And replace it with what?

The built in Windows antivirus software called Defender.