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  • FIRST POST
    • michellemybelle
    • By michellemybelle 6th Aug 18, 4:55 PM
    • 83Posts
    • 45Thanks
    michellemybelle
    Careco
    • #1
    • 6th Aug 18, 4:55 PM
    Careco 6th Aug 18 at 4:55 PM
    Anyone had any dealings with Careco. (Disability products)
    I bought a wheelchair for my father on 18th July
    We took him out in it for the first time on Saturday
    It doesnít go in a straight line and is very unstable. He would easily fall out of it
    They only offer a 14 days return period
    Is there a way to get a refund ?
    Thanks for reading
    Michelle
Page 1
    • cono1717
    • By cono1717 6th Aug 18, 5:21 PM
    • 705 Posts
    • 507 Thanks
    cono1717
    • #2
    • 6th Aug 18, 5:21 PM
    • #2
    • 6th Aug 18, 5:21 PM
    Within the first 6 months it's for the retailer to prove that the issue is not caused by a manufacturing defect, if they can't they need to refund repair or replace (it's up to them which).

    You may also be able to reject the goods within the first 30 days - how did you buy it? Was it online?
    • michellemybelle
    • By michellemybelle 6th Aug 18, 7:33 PM
    • 83 Posts
    • 45 Thanks
    michellemybelle
    • #3
    • 6th Aug 18, 7:33 PM
    • #3
    • 6th Aug 18, 7:33 PM
    We went to the shop to buy it.
    • macman
    • By macman 6th Aug 18, 10:26 PM
    • 42,725 Posts
    • 17,988 Thanks
    macman
    • #4
    • 6th Aug 18, 10:26 PM
    • #4
    • 6th Aug 18, 10:26 PM
    Is this wheelchair designed to be self propelled? If not, it is intended that someone else pushes it, and it
    won't be stable if self propelled.
    Most of the lightweight folding ones come into the latter category.
    You are not entitled to a statutory refund unless the item is actually faulty. Only what the store's own returns policy offers. Theirs appears quite clear: no refund if the item is used (not merely unpacked), and an £80 fee if they have to repackage it.
    So it seems you would need to show that it's faulty.
    Last edited by macman; 06-08-2018 at 10:30 PM.
    No free lunch, and no free laptop
    • Greta Sharbo
    • By Greta Sharbo 6th Aug 18, 10:27 PM
    • 255 Posts
    • 244 Thanks
    Greta Sharbo
    • #5
    • 6th Aug 18, 10:27 PM
    • #5
    • 6th Aug 18, 10:27 PM
    Within the first 30days (starting the day after you take ownership) you have a 'short term right to reject'. If the product doesn't confirm to the CRA you can reject it without being obliged to allow a repair or replacement.

    The onus would be on you to prove there is an inherent fault.
    Last edited by Greta Sharbo; 06-08-2018 at 10:27 PM. Reason: Spelling
    • hollydays
    • By hollydays 6th Aug 18, 10:54 PM
    • 16,448 Posts
    • 12,567 Thanks
    hollydays
    • #6
    • 6th Aug 18, 10:54 PM
    • #6
    • 6th Aug 18, 10:54 PM
    Anyone had any dealings with Careco. (Disability products)
    I bought a wheelchair for my father on 18th July
    We took him out in it for the first time on Saturday
    It doesnít go in a straight line and is very unstable. He would easily fall out of it
    They only offer a 14 days return period
    Is there a way to get a refund ?
    Thanks for reading
    Michelle
    Originally posted by michellemybelle
    A quick search shows the company to be reputable and approachable.
    Why not speak to them .
    • michellemybelle
    • By michellemybelle 7th Aug 18, 3:29 AM
    • 83 Posts
    • 45 Thanks
    michellemybelle
    • #7
    • 7th Aug 18, 3:29 AM
    • #7
    • 7th Aug 18, 3:29 AM
    Thanks for the replies. What is CRA (thread 5)
    It only cost £99.99. My father is never keen on spending money !!
    It just doesnít do the job. I;m frightened if my mum took him out in it she wouldnt be able to keep it level or upright
    • hollydays
    • By hollydays 7th Aug 18, 8:13 AM
    • 16,448 Posts
    • 12,567 Thanks
    hollydays
    • #8
    • 7th Aug 18, 8:13 AM
    • #8
    • 7th Aug 18, 8:13 AM
    Thanks for the replies. What is CRA (thread 5)
    It only cost £99.99. My father is never keen on spending money !!
    It just doesnít do the job. I;m frightened if my mum took him out in it she wouldnt be able to keep it level or upright
    Originally posted by michellemybelle
    Hardly seems fair to start a thread naming a company when it's you that are at fault
    • DoaM
    • By DoaM 7th Aug 18, 8:25 AM
    • 5,038 Posts
    • 4,970 Thanks
    DoaM
    • #9
    • 7th Aug 18, 8:25 AM
    • #9
    • 7th Aug 18, 8:25 AM
    What is CRA
    Originally posted by michellemybelle
    Consumer Rights Act 2015 ... the legislation that replaced the Sale of Goods Act 1979.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • agrinnall
    • By agrinnall 7th Aug 18, 9:06 AM
    • 21,228 Posts
    • 17,050 Thanks
    agrinnall
    Hardly seems fair to start a thread naming a company when it's you that are at fault
    Originally posted by hollydays

    We don't yet know where the fault lies. I can't see any problem in naming a company, it's factually correct that they are the sellers of the product.
    • michellemybelle
    • By michellemybelle 7th Aug 18, 10:07 AM
    • 83 Posts
    • 45 Thanks
    michellemybelle
    I have no idea why you think we are at fault. I was just looking for some help
    Thanks to all the positive posts
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