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  • FIRST POST
    • UKSBD
    • By UKSBD 13th Jun 18, 9:35 AM
    • 578Posts
    • 184Thanks
    UKSBD
    Amazon Prime Sign Up
    • #1
    • 13th Jun 18, 9:35 AM
    Amazon Prime Sign Up 13th Jun 18 at 9:35 AM
    I haven't bought anything from Amazon since last month, are always extra careful about not joining Prime.

    Received an email from Amazon this morning sayoing the card they were going to take my Amazon subcsrpion from was out of date.

    Logged in to see a Prime account was opened on 9th June

    I've cancelled it and won't be charged, but how would this have been created?

    Are they just signing people up automatically now or could I have clicked something wrong?
Page 1
    • agrinnall
    • By agrinnall 13th Jun 18, 10:21 AM
    • 20,469 Posts
    • 16,256 Thanks
    agrinnall
    • #2
    • 13th Jun 18, 10:21 AM
    • #2
    • 13th Jun 18, 10:21 AM

    Are they just signing people up automatically now or could I have clicked something wrong?
    Originally posted by UKSBD

    Most likely the latter. If they were found to be doing the former they would be in serious trouble (or at least as much trouble as the UK regulators are prepared to make for Amazon, which probably isn't much).
    • UKSBD
    • By UKSBD 13th Jun 18, 11:30 AM
    • 578 Posts
    • 184 Thanks
    UKSBD
    • #3
    • 13th Jun 18, 11:30 AM
    • #3
    • 13th Jun 18, 11:30 AM
    just received an email from them saying;
    "I have checked and can see that the Prime free trial membership activated on Thursday, 10 May 2018 for 1 month"

    I bought something on 7th but no mention of Prime anywhere.

    They also say;
    "I can understand you were not aware of this and its must caused you an inconvenience. To sum up with this, I would love to offer you a Gift card of GBP 5 as an apology. would really appreciate if you could accept this."

    Nice of them :-)

    Glad my card was out of date though as it could have been a few months before I noticed.

    What else was strange was the card they tried to take money from wasn't my primary card, maybe because that was VISA where as Primary card is a Mastercard?
    • Moneyineptitude
    • By Moneyineptitude 13th Jun 18, 10:25 PM
    • 20,625 Posts
    • 11,475 Thanks
    Moneyineptitude
    • #4
    • 13th Jun 18, 10:25 PM
    • #4
    • 13th Jun 18, 10:25 PM
    I cancelled my Prime membership a while back, but was concerned when a member of my family used our Blu-Ray player to access Prime Video. There was no warning that this reactivated the cancelled account until I had an E-Mail welcoming me back to Prime. I quickly got a refund, but had to complain in order to do so.

    I've since voluntarily and deliberately reactivated my Prime Account, but this should serve as a warning to others how easy it is for this to happen without proper notification. The money was debited from my account immediately Prime Video was accessed.
    • VfM4meplse
    • By VfM4meplse 9th Jul 18, 9:52 AM
    • 25,822 Posts
    • 54,873 Thanks
    VfM4meplse
    • #5
    • 9th Jul 18, 9:52 AM
    • #5
    • 9th Jul 18, 9:52 AM
    Just posting to say that I cancelled my Prime membership this morning, not having used it at all since I placed a qualifying order. But be warned, they don't make it easy for you to leave, firstly by making you look for the link to end the account (no in-your-face hyperlink here!), and then asking no less than THREE times if you'd like to leave and offering an increased incentive with each.

    I sought a relevent thread out on MSE to serve as a warning to others - be organised, and be persistant! The briefest sod-it moment translates into income for Amazon.
    Value-for-money-for-me-puhleeze!

    "No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio

    Hope is not a strategy ...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...If in doubt, don't pull out... I love chaz-ing!
    • DCFC79
    • By DCFC79 9th Jul 18, 10:07 AM
    • 32,121 Posts
    • 20,206 Thanks
    DCFC79
    • #6
    • 9th Jul 18, 10:07 AM
    • #6
    • 9th Jul 18, 10:07 AM
    The link is under "your account" which is along the top of the Amazon page, your prime membership then click end membership and benefots which are in the left, yes you get various options to tempt you to stay, doesnt take long to cancel, no longer than Now TV.
    • JJ Egan
    • By JJ Egan 9th Jul 18, 12:27 PM
    • 10,624 Posts
    • 4,519 Thanks
    JJ Egan
    • #7
    • 9th Jul 18, 12:27 PM
    • #7
    • 9th Jul 18, 12:27 PM
    As above .
    I use Prime sign up and cancel FOC before 14 days on a frequent basis .
    • letsbehonest
    • By letsbehonest 10th Jul 18, 9:38 AM
    • 949 Posts
    • 215 Thanks
    letsbehonest
    • #8
    • 10th Jul 18, 9:38 AM
    • #8
    • 10th Jul 18, 9:38 AM
    My experience with Amazon, as an occasional user I do not want prime I will not pay to shop. Checking my CC last year I noticed 79 debit upon investigation it was for Prime, I have never signed up for it, never accidently pressed the wrong button ect. After a moan to Amazon that was after a long search for the right contact details they tell me I must have signed up for the free months trial! I never did I am too careful.
    The refund was very quick and they included the previous year's as well, that was my mistake I never checked my CC very often as It is only used on Amazon. Another more annoying trick is to include p&p even after the check out phase of the transaction, I alway's double check that I select free delivery befor I commit to buy. . Dodgy practices but alway's " you must have done something wrong" excuse.
    As it is said " buyer beware"
    "Imagination is more Important than knowledge"
    • George Michael
    • By George Michael 10th Jul 18, 9:56 AM
    • 3,117 Posts
    • 4,183 Thanks
    George Michael
    • #9
    • 10th Jul 18, 9:56 AM
    • #9
    • 10th Jul 18, 9:56 AM
    The link is under "your account" which is along the top of the Amazon page, your prime membership then click end membership and benefots which are in the left, yes you get various options to tempt you to stay, doesnt take long to cancel, no longer than Now TV.
    Originally posted by DCFC79
    Just out of curiosity, what do they offer to try to get you to stay?
    • Paul_DNAP
    • By Paul_DNAP 10th Jul 18, 9:59 AM
    • 188 Posts
    • 205 Thanks
    Paul_DNAP
    Are they just signing people up automatically now or could I have clicked something wrong?
    Originally posted by UKSBD

    You clicked something wrong - possibly because amazon made you click it wrong.


    They have a habit of putting up a "join prime" hijack screen on your way to the checkout and it can be difficult to decide where to click to continue without joining up, for example the button "continue with free delivery included" is actually a "sign me up to prime" button. This is so bad that I always close the window and go back to the homepage and try and check out again without this screen.


    And then on the checkout final basket delivery options screen, again be wary of a "free next day delivery" option that has "... with amazon prime trial" written in small nearby.
    (Although I could be wrong, I often am.)
    • DCFC79
    • By DCFC79 11th Jul 18, 7:44 PM
    • 32,121 Posts
    • 20,206 Thanks
    DCFC79
    Just out of curiosity, what do they offer to try to get you to stay?
    Originally posted by George Michael

    They have in the past offered use of either prime delivery or it could have been Prime video for a reduced fee.


    Have just tried to cancel and nothing was offered to stay, it was more about "you will lose x amount of benefits".
    • nicter
    • By nicter 11th Jul 18, 9:24 PM
    • 260 Posts
    • 278 Thanks
    nicter
    same email
    I also had that email 2 days ago saying I needed to update my card details to enable ongoing prime membership after trial
    I logged into amazon (not via the email link )
    There was nothing to say I had signed up for trial just a message saying update card detail
    Last order on there was early april for a kindle e-book. not accessed amazon since
    I emailed amazon who replied saying they had cancelled my free trial

    Odd now to see others have had the same experience
    Last edited by nicter; 11-07-2018 at 9:28 PM.
    • MrsStepford
    • By MrsStepford 12th Jul 18, 11:55 AM
    • 58 Posts
    • 152 Thanks
    MrsStepford
    Have been an Amazon Prime customer since 2012 and very happy customer. I don't have to pay postage on Prime orders and being a Prime customer also gives me free movies, Kindle books and music. On top of that there are things like Amazon Pantry, which you can only use if a Prime member.


    I don't blame people for confusion. Yesterday I was ordering a candle from Marisota and had to stop dead and back track because the continue button I had clicked, was one for a personal account. It isn't always user error in signing up, it can be that default options channel you along a path. Lesson learned, I will check through options more carefully now.

    IF you can make use of them, the no upfront deals will save you money. I've been an Ocado SmartPass customer since 2012 and as long as I do one 6.99 slot per month I get free delivery. I shop the offers first and save between 10 - 30 per shop and then on top of that SmartPass customers get 10% off a whole load of products. Currently, I'm saving 10% on Biona stuff for example.

    I have a delivery pass with ASDA too and that means that I save money on delivery and save money on Ocado non-offer prices for basic stuff.

    Selfridges is now offering a 15 per year delivery pass. More than three orders per year and it pays for itself.

    If they don't work for you, just keep a hawk eye on the checkout process.
    • Prinzessilein
    • By Prinzessilein 12th Jul 18, 12:12 PM
    • 2,333 Posts
    • 10,846 Thanks
    Prinzessilein
    I am a very satisfied Amazon Prime customer.....my subscription gives me free postage on most of my deliveries...Kindle books...movies/TV shows...music....it is well worth the fee for me.

    I have always found Amazon to be upfront with their Primes subscription....before I joined I would often be asked if I wanted a free trial, and it was always made clear that if I joined then I would need to cancel after the free trial (one relative has had half a dozen or so free Prime trials so far!)

    I ordered something from a different site recently, and they have a 'customer account' as their default option...if you DON'T click then you are automatically signed up...that is much sneakier than Amazon!
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