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  • FIRST POST
    • manishsavingexpert
    • By manishsavingexpert 22nd May 18, 10:21 AM
    • 5Posts
    • 4Thanks
    manishsavingexpert
    Mobiplanet UME Limited premium rate scam
    • #1
    • 22nd May 18, 10:21 AM
    Mobiplanet UME Limited premium rate scam 22nd May 18 at 10:21 AM
    Hi all,
    My wife received an SMS telling her that she was subscribed to a premium rate service (actual service details unknown) for 4.50 a week - checked the bill and sure enough 2 payments had been posted to the bill. We dont have an email telling us the subscription had been started. Just this one after 2 weeks (and 2 payments)

    I have texted STOP and spoken to the call centre folks to stop this - and also asked for a refund. Still waiting to get confirmation.

    The scam is that some banner ad in a browser on the phone was accidentally clicked and that automatically subscribes you to the service. No confirmation, no cooling off period. Lots of people have failed into this trap and seen bills soar to 100s of s

    If i do not get a refund I will be going to the PSA (Phone-paid services authority) to complain about this company.

    Anyone dealt with this before?
Page 1
    • manishsavingexpert
    • By manishsavingexpert 22nd May 18, 5:29 PM
    • 5 Posts
    • 4 Thanks
    manishsavingexpert
    • #2
    • 22nd May 18, 5:29 PM
    • #2
    • 22nd May 18, 5:29 PM
    We followed advice on several phone network forums and asked for a refund from UME limited. They offered 50% of the refund but upon going back to them more strongly, they gave us a full refund. The amount in question wasn't much but clearly infuriating then it is so easy to fall prey to this malpractice
    • Ian011
    • By Ian011 23rd May 18, 2:39 AM
    • 2,163 Posts
    • 1,300 Thanks
    Ian011
    • #3
    • 23rd May 18, 2:39 AM
    • #3
    • 23rd May 18, 2:39 AM
    Even though you got a refund, do still make PSA aware of the details.
    • manishsavingexpert
    • By manishsavingexpert 7th Jun 18, 6:29 PM
    • 5 Posts
    • 4 Thanks
    manishsavingexpert
    • #4
    • 7th Jun 18, 6:29 PM
    • #4
    • 7th Jun 18, 6:29 PM
    Will do Ian011. Thank you for the suggestion
    • mhorne
    • By mhorne 8th Jun 18, 5:01 PM
    • 1 Posts
    • 0 Thanks
    mhorne
    • #5
    • 8th Jun 18, 5:01 PM
    • #5
    • 8th Jun 18, 5:01 PM
    I also received an SMS message and was very alarmed to find that I had to pay 4.50 every week for a subscription to a website i had never heard of. This is a scam! I made them send me evidence of my supposed subscription...their evidence was bogus. They did not have the correct ip address and the date they claimed my subscription had taken place was after I had been charged. They now say they are going to refund me...at first it was 50% I stated I wanted 100%. I wait for the result of this and will keep this thread up to date. I am going to forward all emails to the watchdog. What is super annoying is that my mobile phone company...made the payments without my say so!!!!! Do they get a cut I ask myself. Does anyone know? I will be phoning them again to complain. It is three.
    • pmduk
    • By pmduk 8th Jun 18, 7:17 PM
    • 9,577 Posts
    • 7,225 Thanks
    pmduk
    • #6
    • 8th Jun 18, 7:17 PM
    • #6
    • 8th Jun 18, 7:17 PM
    You should refer this company to the regulator, The Phonepaid Services Authority. From what you've said this company is behaving illegally .
    • Orkfay
    • By Orkfay 8th Jul 18, 4:21 PM
    • 1 Posts
    • 1 Thanks
    Orkfay
    • #7
    • 8th Jul 18, 4:21 PM
    • #7
    • 8th Jul 18, 4:21 PM
    My wife similarly had an SMS telling her she had signed up to MobiPlanet services and informing her of 4.50 charges per week.
    As she had not signed up to MobiPlanet (or anything similar) and SMS to STOP was to a premium rate SMS, she reasonably assumed this was SPAM and ignored it.
    However MobiPlanet (AKA UMElimited) has succeeded in charging her mobile phone account 4.50 per week for past 3 months.
    4.50 has been charged to her mobile account weekly without her consent.
    Attempts to reclaim the money from UME limited have so far been unsuccessful
    We have blocked any future Premium subscriptions via her provider o2
    We are taking the matter up with psauthority.org.uk
    John Mann MP is making a case to make this practice illegal.
    • KaneH8
    • By KaneH8 8th Aug 18, 9:06 PM
    • 1 Posts
    • 0 Thanks
    KaneH8
    • #8
    • 8th Aug 18, 9:06 PM
    • #8
    • 8th Aug 18, 9:06 PM
    I have suffered the same, got the text message and no knowledge of how I subscribed. I have sent Stop message, does that actually work?!
    Also emailed but they!!!8217;re asking for my mobile number and I!!!8217;m extremely cautious to put that in an email to them.
    Hoping someone here can tell me if the Stop text works?
    Thanks !!!55357;!!!56911;!!!55356;!!!57339;
    • SaveMeDo
    • By SaveMeDo 13th Aug 18, 10:54 AM
    • 214 Posts
    • 192 Thanks
    SaveMeDo
    • #9
    • 13th Aug 18, 10:54 AM
    • #9
    • 13th Aug 18, 10:54 AM
    I have suffered the same, got the text message and no knowledge of how I subscribed. I have sent Stop message, does that actually work?!
    Also emailed but they!!!8217;re asking for my mobile number and I!!!8217;m extremely cautious to put that in an email to them.
    Hoping someone here can tell me if the Stop text works?
    Thanks !!!55357;!!!56911;!!!55356;!!!57339;

    The O2 shop guy advised me NOT to phone the scammer as they would keep me on the line for ages at premium rates, I don't know if the "Stop text" works because I cut the sim up and my O2 account only has 1.19p in credit, so they can't take 4.50, I asked the chatbot on the O2 website if my number was compromised but the guy didn't have a clue, or wasn't telling.
    • Alwaysangry
    • By Alwaysangry 28th Aug 18, 7:02 AM
    • 1 Posts
    • 1 Thanks
    Alwaysangry
    Reoccurring scam
    Morning all,

    I like like the rest of you have made no such subscription to mobiplanet.

    However this isn't the first time they've sent me the 2 text messages.

    It appears to be completely automated. I happened to keep the last ones, including my Stop message. It was exactly the same time on the same date last month and the month before. I'll be passing my evidence trail onto the PSA shortly as I find it impossible that I could subscribe to something by clicking on something I know nothing about with such impressive chronological accuracy

    Perhaps I send them terms and conditions of my own, text me again the bill will be the entire balance of your company accounts payable within 30 days.

    Good luck all!
    • pmduk
    • By pmduk 28th Aug 18, 7:49 AM
    • 9,577 Posts
    • 7,225 Thanks
    pmduk
    The O2 shop guy advised me NOT to phone the scammer as they would keep me on the line for ages at premium rates,
    Originally posted by SaveMeDo
    That advice was wrong, 0333 numbers are charged at normal rates and will be included in any call bundles you may have. Staff in phone stores are sales staff and their advice treated as such.
    • Ian011
    • By Ian011 28th Aug 18, 1:42 PM
    • 2,163 Posts
    • 1,300 Thanks
    Ian011
    The O2 shop guy advised me NOT to phone the scammer as they would keep me on the line for ages at premium rates
    Originally posted by SaveMeDo
    The "O2 shop guy" is a moron. It is illegal for premium rate 084, 087 or 09 numbers to be offered for customer service lines. The number to call would very likely be an ordinary 03 number.
    • allaningledew17
    • By allaningledew17 10th Sep 18, 3:46 PM
    • 1 Posts
    • 1 Thanks
    allaningledew17
    be persistent
    unfortunately today I had the joy of dealing with this company, i thought
    the texts I was receiving we're spam so i ignored them.
    it wasn't until this morning I noticed an extra 22 on my phone bill so enquired to three mobile who told me it was from a scam called mobi planet, if you click on one of there banners or pop ups you're automatically subscribed, this subscription is 4.50 a week , I had 33 weeks of payments to them totalling 148.50, my provider gave me a number to contact to stop the texts and they have me an email address to write to to receive a refund.
    I wrote to them explaining I never subscribed willingly to there service and to cut the story short they owe me 148.50.
    after a few emails back and forward where they offered me goodwill gestures of 16 then 67 (I politely refused these and said I would take it further) they offered me a full refund.
    apparently I will receive a text in the next 7 days , I have to take it to the post office and show them and they will issue me cash..
    please don't be robbed by this company and force through the refund issue.
    • Ian011
    • By Ian011 10th Sep 18, 8:55 PM
    • 2,163 Posts
    • 1,300 Thanks
    Ian011
    Do report your experience to PSA.

    If no-one tells PSA what is going on, they will remain unaware of the scam.
    • doublemm
    • By doublemm 12th Sep 18, 10:39 AM
    • 5 Posts
    • 0 Thanks
    doublemm
    unfortunately today I had the joy of dealing with this company, i thought
    the texts I was receiving we're spam so i ignored them.
    it wasn't until this morning I noticed an extra 22 on my phone bill so enquired to three mobile who told me it was from a scam called mobi planet, if you click on one of there banners or pop ups you're automatically subscribed, this subscription is 4.50 a week , I had 33 weeks of payments to them totalling 148.50, my provider gave me a number to contact to stop the texts and they have me an email address to write to to receive a refund.
    I wrote to them explaining I never subscribed willingly to there service and to cut the story short they owe me 148.50.
    after a few emails back and forward where they offered me goodwill gestures of 16 then 67 (I politely refused these and said I would take it further) they offered me a full refund.
    apparently I will receive a text in the next 7 days , I have to take it to the post office and show them and they will issue me cash..
    please don't be robbed by this company and force through the refund issue.
    Originally posted by allaningledew17
    Any luck to getting the refund? We have been charged too What information you submit to them to get the refund? I am seriously scarred to give them our number via email!!
    • paulmu
    • By paulmu 1st Oct 18, 6:35 PM
    • 38 Posts
    • 20 Thanks
    paulmu
    Anyone affected by these 'charge to bill' scams needs to be robust in demanding a full refund.Don't waste time arguing with them - if they refuse a FULL refund, send a letter before action and follow the Small Claims procedure. Help and advice is available from the payforitsucks website: https://payforitsucks.co.uk/im-not-getting-anywhere-with-my-case/
    • Lazouch
    • By Lazouch 2nd Oct 18, 5:50 PM
    • 1 Posts
    • 1 Thanks
    Lazouch
    I've been through the whole process and yes, the text does come after 7 working days, and yes, the post office will exchange it for cash.
    Their whole business model relies on people getting worn down and not claiming all of their money back. Be firm and persistent, then make a trip to the post Office and you'll get a full refund.
    • Mad Ranger
    • By Mad Ranger 28th Oct 18, 12:39 PM
    • 1 Posts
    • 0 Thanks
    Mad Ranger
    My son, who has a pay as you go with vodafone has been scammed by this scammer. It's 2x 4.50 i have spoken to them and they have been great. They have blocked sms premium messages.
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