Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • bbarroso
    • By bbarroso 17th May 18, 9:57 PM
    • 101Posts
    • 9Thanks
    SKY early termination
    • #1
    • 17th May 18, 9:57 PM
    SKY early termination 17th May 18 at 9:57 PM
    Hi All,

    Sadly due to illness of a family member Ill have to leave the country soon. I have provided notice to my landlord to leave early July and I will need to cancel my SKY service (broadband + talk) early. I understand SKY are entitled to charge for the remaining months until completion of the 12 month fixed term.

    I had a mid term contract increase of 1.01 during the current billing period (23rd April to 22nd May). I don't recall sky having written about it, but in either case, since I'm within 30 days of the increase, is this a valid reason to be able to leave penalty free should I call them now?

    Should it be not, is it reasonable to think I might be able to negotiate an exit fee that is more advantageous that paying the period left (6 months)?

    I appreciate the help in advance.
    Last edited by bbarroso; 17-05-2018 at 10:00 PM.
Page 1
    • Moneyineptitude
    • By Moneyineptitude 17th May 18, 10:03 PM
    • 23,084 Posts
    • 12,579 Thanks
    • #2
    • 17th May 18, 10:03 PM
    • #2
    • 17th May 18, 10:03 PM
    You'll have to pay an Early Termination of Contract (ETC) and there is nothing in your post which indicates that you are somehow entitled to pay less than your contract stipulates.

    However, approach this tactfully and you may be able to negotiate a deal.
    • mije1983
    • By mije1983 17th May 18, 10:54 PM
    • 3,555 Posts
    • 20,306 Thanks
    • #3
    • 17th May 18, 10:54 PM
    • #3
    • 17th May 18, 10:54 PM
    You have to give notice if you intend to leave due to a price rise within 30 days of the notification, not within 30 days of the actual rise. As they would have had to have given you at least 30 days notice in advance of the rise, you will be well out of this period now.

    Sky will be able to tell you when they emailed you about it.

Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,585Posts Today

5,666Users online

Martin's Twitter