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    • josemvd1978
    • By josemvd1978 16th May 18, 10:23 AM
    • 1Posts
    • 0Thanks
    Accidental refunded twice by investment platform
    • #1
    • 16th May 18, 10:23 AM
    Accidental refunded twice by investment platform 16th May 18 at 10:23 AM
    Hi All:

    During april 2018 i opened a LISA (AJBell). After opening the account i realized i went over my allowance for the year (i add my ISA with a diff provider). I instructed the AJBell to cancel my account immediately, as this was inside the cancellation period there was no issue with the cancellation however it took them almost 1 month to get my money back, as you might imagine at that point i was quite upset as it seems AJBell did not have a process in place to deal with LISAs.

    After giving me back my money, i got another identical payment after 6 days. I have notified them of that situation via email but they are yet to contact me. I am keen on contacting via email to ensure i have records of the conversation.

    Can you provide me with some feedback on what should i do next? It has been 3 days since i was told they will contact me. I am assuming that if this is an issue on their system they will realize and contact me. I have taken steps to notify them, so is it fair to say that i have done my bit? Or do i have to chase them actively to get them back the money?
Page 1
    • Alexland
    • By Alexland 16th May 18, 10:28 AM
    • 4,484 Posts
    • 3,830 Thanks
    • #2
    • 16th May 18, 10:28 AM
    • #2
    • 16th May 18, 10:28 AM
    You have done your bit for now. If it has only been a few days give them time to investigate and leave the money in the account awaiting further contact. If you don't hear back for another week then I would contact them again.

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