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  • FIRST POST
    • derrick
    • By derrick 13th May 18, 9:14 AM
    • 7,099Posts
    • 2,324Thanks
    derrick
    Live Mail 2012
    • #1
    • 13th May 18, 9:14 AM
    Live Mail 2012 13th May 18 at 9:14 AM
    I have Gmail and Yahoo email accounts both forwarded to Windows Live Mail 2012, a few days ago I got a security from Google along the lines of " you received this message because your Yahoo account is listed as the recovery email for ******@gmail.com. If ******@gmail.com is not your Google account, click here to disconnect from that account and stop receiving emails." The Yahoo account is my recovery email and has been for a long while.

    When clicking on "receive mail" I get a pop up "Windows Live Mail. the server has rejected your login. Please verify that your user name and password are correct" I click OK "server; imap.gmail.com', username and password boxes are already populated so I press OK, but again get " Windows Live Mail. the server has rejected your login. Please verify that your user name and password are correct" I click OK and go round again in circles.

    The login details are OK, I can get into Gmail and Yahoo from desktop and Lenova tablet without problems, it just seems to be the forwarding mechanism.

    I am getting the following "Some errors occurred while processing the requested tasks. Please review the list of errors below for more details."Windows Live Mail.
    Tasks: Check for messages on Gmail******, Status: Warnings.
    Errors: Unable to send or receive messages for the Gmail ******) account. Header download for the 'Inbox' folder did not complete. The operation was cancelled by the user.

    Server Response: WEBALERT (I have cut out the link as it sends to my account) Web login required.
    Server: 'imap.gmail.com'
    Windows Live Mail Error ID: 0x800CCC0F
    Protocol: IMAP
    Port: 993
    Secure(SSL): Yes


    We received a notification about your 'Gmail (******)' account: Please log in via your web browser: https://support.google.com/mail/accounts/answer/78754 (Failure). I have tried this but can't make head or tail. I changed my pass word yesterday but only because of the security alert and I can log into Gmail and Yahoo from my desktop and tablet.


    WEBALERT (I have cut out the link as it sends to my account). Web login required.

    Configuration:
    Account: Gmail (******)
    Server: imap.gmail.com
    Username: ******
    Protocol: IMAP
    Port: 993
    Secure(SSL): 1
    Code: 800cccd1


    Any ideas as to the cause and how to, (easily), rectify?

    TIA.


    .
    Don`t steal - the Government doesn`t like the competition


Page 1
    • wongataa
    • By wongataa 13th May 18, 11:43 AM
    • 1,413 Posts
    • 855 Thanks
    wongataa
    • #2
    • 13th May 18, 11:43 AM
    • #2
    • 13th May 18, 11:43 AM
    You need to log into your Google account with a web browser and go to the security settings. In there you want to enable the option to use less secure apps. This will allow Windows Live Mail to connect.

    Alternatively you can change your email client to a more up do date piece of software that does not need this option changing. Windows Live Mail is old, not supported, and will not be updated to the latest methods of logging into Google accounts.
    • derrick
    • By derrick 13th May 18, 11:57 AM
    • 7,099 Posts
    • 2,324 Thanks
    derrick
    • #3
    • 13th May 18, 11:57 AM
    • #3
    • 13th May 18, 11:57 AM
    I have spoken to Microsoft who inform me that Live Mail is not supported and has been so for about 2 years. Is this correct? I have been using it OK up until a few days ago.

    Microsoft suggest buy Office or use an old version of Office, (turns out I have a version of Office 2000 Professional on my computer), and use Outlook but am having trouble getting it to work despite assistance from Microsoft over the phone who seem to suggest maybe Office 2000 might not be compatible with Windows 7. Although I have set up Outlook and tried a test email but it came back as "undeliverable, No transport provider was available for delivery to this recipient."

    How would I set up Outlook on my computer? do I need a new email address and what about the POP3 and SMTP etc?

    .
    Last edited by derrick; 13-05-2018 at 12:22 PM.
    Don`t steal - the Government doesn`t like the competition


    • derrick
    • By derrick 13th May 18, 1:50 PM
    • 7,099 Posts
    • 2,324 Thanks
    derrick
    • #4
    • 13th May 18, 1:50 PM
    • #4
    • 13th May 18, 1:50 PM
    You need to log into your Google account with a web browser and go to the security settings. In there you want to enable the option to use less secure apps. This will allow Windows Live Mail to connect.

    Alternatively you can change your email client to a more up do date piece of software that does not need this option changing. Windows Live Mail is old, not supported, and will not be updated to the latest methods of logging into Google accounts.
    Originally posted by wongataa
    Have tried this, it does not work, I still get the same response as my OP.

    I have installed Outlook but cannot get it to work, it is now saying,"There was an error reading your internet e-mail service. Click the Tools menu, click Services, delete the service and then create a new one".

    Trouble is, despite it being here earlier, there is no Service button under Tools now.


    Also getting, "Unable to display the folder. Internal MAPI error: The information store provider could not be added to the active MAPI profile. Contact your administrator."


    .
    Last edited by derrick; 13-05-2018 at 1:55 PM. Reason: More info.
    Don`t steal - the Government doesn`t like the competition


    • wongataa
    • By wongataa 13th May 18, 2:19 PM
    • 1,413 Posts
    • 855 Thanks
    wongataa
    • #5
    • 13th May 18, 2:19 PM
    • #5
    • 13th May 18, 2:19 PM
    I have spoken to Microsoft who inform me that Live Mail is not supported and has been so for about 2 years. Is this correct? I have been using it OK up until a few days ago.
    Originally posted by derrick
    This is correct.
    • derrick
    • By derrick 15th May 18, 9:01 AM
    • 7,099 Posts
    • 2,324 Thanks
    derrick
    • #6
    • 15th May 18, 9:01 AM
    • #6
    • 15th May 18, 9:01 AM
    So Live Mail is no longer? Is there another, similar, email client that I can download, for free, that will allow me to forward mail from Gmail and Yahoo mail to said client?

    It seems I cannot use Outlook unless I purchase Office 2016, my Office 2000 does not seem to allow Outlook and Thunderbird will also not work.

    There seems to be a lot of free downloads of Office 2016 on Google HERE , does this one seem alright?


    .
    Don`t steal - the Government doesn`t like the competition


    • wongataa
    • By wongataa 15th May 18, 10:18 AM
    • 1,413 Posts
    • 855 Thanks
    wongataa
    • #7
    • 15th May 18, 10:18 AM
    • #7
    • 15th May 18, 10:18 AM
    So Live Mail is no longer? Is there another, similar, email client that I can download, for free, that will allow me to forward mail from Gmail and Yahoo mail to said client?

    It seems I cannot use Outlook unless I purchase Office 2016, my Office 2000 does not seem to allow Outlook and Thunderbird will also not work.
    Originally posted by derrick
    Thunderbird works just fine with Gmail. I use it on one of my computers. eM Client is another option. I use that too with no issues.
    • derrick
    • By derrick 15th May 18, 10:59 AM
    • 7,099 Posts
    • 2,324 Thanks
    derrick
    • #8
    • 15th May 18, 10:59 AM
    • #8
    • 15th May 18, 10:59 AM
    Thunderbird works just fine with Gmail. I use it on one of my computers. eM Client is another option. I use that too with no issues.
    Originally posted by wongataa

    I have downloaded thunderbird, and whilst it has downloaded it won't allow me access as it keeps asking for my Gmail password, (as does Live Mail), but despite putting in the correct password, (I have signed directly into Gmail with this password OK), it keeps saying, "Sending of password did not succeed. Mail server pop.gmail.com responded: Web login required: https://support.google.com/mail/answer/78754".


    .
    Don`t steal - the Government doesn`t like the competition


    • Chino
    • By Chino 15th May 18, 12:42 PM
    • 508 Posts
    • 261 Thanks
    Chino
    • #9
    • 15th May 18, 12:42 PM
    • #9
    • 15th May 18, 12:42 PM
    but despite putting in the correct password, (I have signed directly into Gmail with this password OK), it keeps saying, "Sending of password did not succeed. Mail server pop.gmail.com responded: Web login required: https://support.google.com/mail/answer/78754".
    Originally posted by derrick
    Have you tried the troubleshooting tip "Allow less secure apps: If you don't use 2-Step Verification, you might need to allow less secure apps to access your account." suggested in the link provided by the error message?

    Similar to this:
    https://support.google.com/accounts/answer/6010255?hl=en
    • AndyPix
    • By AndyPix 15th May 18, 1:51 PM
    • 3,820 Posts
    • 3,154 Thanks
    AndyPix
    I can hook you up with office 2007 pro if you like ?
    Running with scissors since 1978
    • derrick
    • By derrick 15th May 18, 3:33 PM
    • 7,099 Posts
    • 2,324 Thanks
    derrick
    Have you tried the troubleshooting tip "Allow less secure apps: If you don't use 2-Step Verification, you might need to allow less secure apps to access your account." suggested in the link provided by the error message?

    Similar to this:
    https://support.google.com/accounts/answer/6010255?hl=en
    Originally posted by Chino

    I have already tried that as Google sent me a warning the other day, but it made no difference.


    .
    Don`t steal - the Government doesn`t like the competition


    • derrick
    • By derrick 15th May 18, 3:41 PM
    • 7,099 Posts
    • 2,324 Thanks
    derrick
    I can hook you up with office 2007 pro if you like ?
    Originally posted by AndyPix

    Thanks, but according to Microsoft I need 2016 to be able to use Outlook. It was suggested that I might need to confirm the POP 3 and SMTP info, but I cannot find where these are, albeit when I go directly into my Gmail it tells me POP and IMAP are both enabled

    It does seem to be a problem with my accessing my account as both Thunderbird and Outlook keep asking for my username and password for my Gmail account despite me putting in the correct ones. I have no problem signing in directly to Gmail with those details.


    .
    Don`t steal - the Government doesn`t like the competition


    • AndyPix
    • By AndyPix 15th May 18, 4:24 PM
    • 3,820 Posts
    • 3,154 Thanks
    AndyPix
    according to Microsoft I need 2016 to be able to use Outlook
    .
    Originally posted by derrick
    Rubbish ..
    Running with scissors since 1978
    • derrick
    • By derrick 15th May 18, 4:27 PM
    • 7,099 Posts
    • 2,324 Thanks
    derrick
    I can hook you up with office 2007 pro if you like ?
    Originally posted by AndyPix
    Rubbish ..
    Originally posted by AndyPix

    OK, if you think it will work I can give it a try. Thanks.

    Although 2016 seems available HERE


    .
    Last edited by derrick; 15-05-2018 at 4:39 PM.
    Don`t steal - the Government doesn`t like the competition


    • AndyPix
    • By AndyPix 15th May 18, 5:06 PM
    • 3,820 Posts
    • 3,154 Thanks
    AndyPix
    That link is just showing you how to use office online . Not the same.


    Check your PM box
    Running with scissors since 1978
    • AndyPix
    • By AndyPix 15th May 18, 5:10 PM
    • 3,820 Posts
    • 3,154 Thanks
    AndyPix
    I just noticed i have previously helped you out with office 2010 ..


    Was it a typo when you said you were using office 2000 ?
    If so, theres no point downgrading to 2007 !
    Running with scissors since 1978
    • derrick
    • By derrick 15th May 18, 5:22 PM
    • 7,099 Posts
    • 2,324 Thanks
    derrick
    I just noticed i have previously helped you out with office 2010 ..


    Was it a typo when you said you were using office 2000 ?
    If so, theres no point downgrading to 2007 !
    Originally posted by AndyPix

    Not sure, it might have been Open Office, the copy I have is Microsoft Office 2000 Professional and consists of 2 CD's.


    On reflection that was Word 2000 as I was/am having issues with that.


    .

    .
    Last edited by derrick; 15-05-2018 at 5:31 PM.
    Don`t steal - the Government doesn`t like the competition


    • derrick
    • By derrick 15th May 18, 5:25 PM
    • 7,099 Posts
    • 2,324 Thanks
    derrick
    That link is just showing you how to use office online . Not the same.


    Check your PM box
    Originally posted by AndyPix

    Thanks, will need to do this tomorrow as I am sending this via my tablet.

    .
    Don`t steal - the Government doesn`t like the competition


    • stragglebod
    • By stragglebod 15th May 18, 7:27 PM
    • 216 Posts
    • 213 Thanks
    stragglebod
    I have downloaded thunderbird, and whilst it has downloaded it won't allow me access as it keeps asking for my Gmail password, (as does Live Mail), but despite putting in the correct password, (I have signed directly into Gmail with this password OK), it keeps saying, "Sending of password did not succeed. Mail server pop.gmail.com responded: Web login required: https://support.google.com/mail/answer/78754".


    .
    Originally posted by derrick
    Is there a particular reason why you want to use POP? Thunderbird supports OAUTH2 and IMAP for gmail.
    • Neil Jones
    • By Neil Jones 15th May 18, 9:25 PM
    • 1,470 Posts
    • 891 Thanks
    Neil Jones
    The error message that sends you to https://support.google.com/mail/answer/78754 seems to suggest you have two step verification set up on your account. Either that or you have to change the "Allow less secure apps" setting in your Gmail when you sign in on the website as detailed above.

    Forget the Office 2000 thing, its a red herring (and that version is so old its untrue, be a miracle if it works with anything these days).
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