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I live in a small 2 bed flat with only electric and no gas supply. The difference in the meter readings is more than 250kwh, in fact my current day meter read does not even match the day read EDF claims to have got from M&S energy as I will probably get to that usage end of next year. All this evidence means nothing and EDF have turned it around to make it seem like I am lying. I was with EDF from 2014 paying £66 a month, they would usually send me an estimated bill into the £100s and it would come down to about £50-66 after I send them actual meter reads. I tried to leave twice and every single time I did they would send a meter man to read the meter and say actually we have been undercharging you, you owe us £700 and can't switch supplier with this debt. This was in 2015. I cleared the debt thinking these things happen I suppose. Tried to switch supplier again in 2016 and again they sent someone to read the meter and this time sent me a £2400 bill saying they had been under charging me. This is when I completely lost it because didn't we just sort this out for this same period regarding under charging?! It was a complete nightmare and no one was helpful with my case. Not OFGEM and not the ombudsman. It really took a toll on my mental health and just couldn't fight with this giant corporation anymore. I turned to their charity who cleared the bill and I switched supplier as soon as I could. And now this claim I owe them £619 as my final bill for 27th Sept 2017-9th Dec 2017.
I am on a 2 year fixed plan with M&S. They quoted me £35 based on my energy use but this plan will be reviewed every year just so I am not under or over paying. I use £5 or less of electricity a week in the summer and about £12 a week in the winter on a really cold week, I have economy 7 and had to learn how to work out my energy consumption after the EDF drama.
Originally posted by Pamash11
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There is something not right here. EDF will not accept any meter readings from you as they have been passed a verified meter reading by M&S to close your account. You need to check that the reading on your Final Bill from EDF and your M&S opening bill are the same. If they are not, then contact M&S and provide them with a photo of your meter to show the discrepancy. They will then initiate a formal Agreed Readings Dispute.
What I find concerning is that you were paying £66 a month in 2014 and now M&S wants only £35 a month. How was the £35 a month calculated? My worry here is that come the time when your account is reviewed, you could find that the £35 a month increases markedly.
For example, if your annual cost (based on tariff and kWhs/year) should be £75 a month/£900 a year and you are only paying £35 a month then then the calculation goes like this:
Amount paid in Year 1 = £420
Amount that should have been paid = £900
Amount due for Year 2 = £900 plus underpayment for Year 1 = £1380 or £115 per month.
Given the way that energy costs have risen since 2014, it is not possible to pay £66 a month then and accrue a debt and pay £35 a month now. The £35 a month must be based on small amount of usage.
If I were you, I would seek the advice of an energy advisor at Citizens Advice. They have an Extra Help Unit that has direct access to senior energy company executives.