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    • jspinner
    • By jspinner 8th May 18, 6:13 PM
    • 1Posts
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    jspinner
    Inaction by Claims company got my case closed.
    • #1
    • 8th May 18, 6:13 PM
    Inaction by Claims company got my case closed. 8th May 18 at 6:13 PM
    Hi everyone,

    Just after a bit of advice, I used one of those online payday loan refund companies, yiu knkw the ones that see if you are entitled to any sort of claim due to inaffordability etc.

    I never expected to get anything backbut it was thrown in with a PPI claim check.They did all the letters ect and eventually I got a final decison from Wonga with a very reasonable offer of about £400.

    Throughout all of this I have been instructed to not apply directly to the lender as it could affect my claim etc etc.

    As of today it had been 2 weeks since Wonga emailed us both with the offer ad there has been no action and no communication from the claims people, so I decided to just email Wonga myself and accept the offer.

    I don’t believe they have read my email yet as they sent out a “we have still not heard a response, case has been closed” email about an hour after. I obviously replied to this one and mentioned kindly that I had replied just before this. The email says they are still happy to discuss my claim so I might ring them tomorrow when their claim line is open.

    Just the backstory, so what do I do now about the claims people, I signed a contract and agreed to pay their fees but they really haven’t done what I consider a proper job.

    I feel a little loathe to pay them now that I have had to do a lot of the running around and my claim has been closed and hence delayed by this.

    Should I just see if I can get the money transacted to my account and then tell them that I am not giving them the full percentage amount or should I just pay up and leave a bad review on their website?

    Many thanks.
Page 1
    • Moneyineptitude
    • By Moneyineptitude 8th May 18, 6:57 PM
    • 20,133 Posts
    • 11,075 Thanks
    Moneyineptitude
    • #2
    • 8th May 18, 6:57 PM
    • #2
    • 8th May 18, 6:57 PM
    I feel a little loathe to pay them now that I have had to do a lot of the running around and my claim has been closed and hence delayed by this.
    Originally posted by jspinner
    Good luck trying to wriggle out of the legally-binding contract you've signed with the Claims Company. The company will demand you pay their full fee and will chase you all the way to court if necessary.

    The refund will be paid direct to you in any case, their bill will be separate.
    • dunstonh
    • By dunstonh 8th May 18, 7:12 PM
    • 92,564 Posts
    • 59,862 Thanks
    dunstonh
    • #3
    • 8th May 18, 7:12 PM
    • #3
    • 8th May 18, 7:12 PM
    so what do I do now about the claims people, I signed a contract and agreed to pay their fees but they really haven!!!8217;t done what I consider a proper job.
    They have done the job you employed them to do. i.e. put your letter in the envelope and post it to the free of charge to use complaints address. That is all they do.

    Should I just see if I can get the money transacted to my account and then tell them that I am not giving them the full percentage amount or should I just pay up and leave a bad review on their website?
    The money usually goes direct to the account holder anyway. You then pay the bill after. CMCs are very good at following up non-payment with legal action.

    You are being very premature. Your offer is not withdrawn. Its just an attempt to speed your response up. The firm cannot close the complaint within 14 days. Indeed, actually have 6 months to appeal the decision. They just want to get your off their desk.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • walwyn1978
    • By walwyn1978 10th May 18, 7:54 PM
    • 450 Posts
    • 413 Thanks
    walwyn1978
    • #4
    • 10th May 18, 7:54 PM
    • #4
    • 10th May 18, 7:54 PM
    Good luck trying to wriggle out of the legally-binding contract you've signed with the Claims Company. The company will demand you pay their full fee and will chase you all the way to court if necessary.

    The refund will be paid direct to you in any case, their bill will be separate.
    Originally posted by Moneyineptitude
    Exactly. From the experience of my BIL who used one of these companies, the rebate arrived from the bank (in his case paid directly into his account) and then a letter arrived from the claim company saying 'you have received a rebate of X, please now pay us Y' .

    You will no doubt be getting one of these soon.
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