Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • martintravern
    • By martintravern 28th Apr 18, 1:32 PM
    • 3Posts
    • 1Thanks
    martintravern
    water meter not working - back bill concerns!
    • #1
    • 28th Apr 18, 1:32 PM
    water meter not working - back bill concerns! 28th Apr 18 at 1:32 PM
    Hi all,

    I've noticed recently that my water meter is not turning and appears to have seized. The meter is located on the pavement outside my house.

    I've now gone through my old bills from the last year or so and having now read them properly, I can see we have only been invoiced a standing charge and on the consumption part it states 0 for usage. We had the meter installed and since then it doesn't seem to have actually worked, but because it was new we just thought the bills were lower as we don't use much water.

    I haven't approached Southern Water as I wanted to get some advice first - primarily is whether they can back bill me when their equipment is faulty, is located outside the boundary and the meter has been read by them several times (quarterly I think) without them flagging it or realising. Also, how far can they back bill me? I've read conflicting information of anything from 12 months to 6 years!

    The OFWAT website is useless and doesn't give any clear information on back billing and customer vs supplier responsibility for faulty equipment and incorrect billing.

    Thanks for your help guys!
Page 1
    • Cardew
    • By Cardew 29th Apr 18, 11:48 AM
    • 27,382 Posts
    • 13,401 Thanks
    Cardew
    • #2
    • 29th Apr 18, 11:48 AM
    • #2
    • 29th Apr 18, 11:48 AM
    Welcome to the forum.

    The 12 month back-billing provision does not apply to water. They can go back 6 years as you have been undercharged - look up 'statute of limitations'.

    The normal procedure is to measure your consumption over a fixed period of X weeks and use that as a guide to the amount of water used over the period the meter has been fitted.
    • Flt. Lt. Biggles
    • By Flt. Lt. Biggles 10th May 18, 12:10 PM
    • 75 Posts
    • 22 Thanks
    Flt. Lt. Biggles
    • #3
    • 10th May 18, 12:10 PM
    • #3
    • 10th May 18, 12:10 PM
    Hi all,

    I've noticed recently that my water meter is not turning and appears to have seized. The meter is located on the pavement outside my house.

    I've now gone through my old bills from the last year or so and having now read them properly, I can see we have only been invoiced a standing charge and on the consumption part it states 0 for usage. We had the meter installed and since then it doesn't seem to have actually worked, but because it was new we just thought the bills were lower as we don't use much water.

    I haven't approached Southern Water as I wanted to get some advice first - primarily is whether they can back bill me when their equipment is faulty, is located outside the boundary and the meter has been read by them several times (quarterly I think) without them flagging it or realising. Also, how far can they back bill me? I've read conflicting information of anything from 12 months to 6 years!

    The OFWAT website is useless and doesn't give any clear information on back billing and customer vs supplier responsibility for faulty equipment and incorrect billing.

    Thanks for your help guys!
    Originally posted by martintravern
    The supplier is fully responsible for the maintenance, repair, replacement, etc. of their meter.

    Only if they then conclude it was damaged due to your recklessness, etc can they ask you to pay.
    • Cardew
    • By Cardew 10th May 18, 2:02 PM
    • 27,382 Posts
    • 13,401 Thanks
    Cardew
    • #4
    • 10th May 18, 2:02 PM
    • #4
    • 10th May 18, 2:02 PM
    The supplier is fully responsible for the maintenance, repair, replacement, etc. of their meter.

    Only if they then conclude it was damaged due to your recklessness, etc can they ask you to pay.
    Originally posted by Flt. Lt. Biggles
    Are you sure of that advice?

    Can you provide a link to that regulation(about not paying)please.

    As stated above:
    The normal procedure is to measure your consumption over a fixed period of X weeks and use that as a guide to the amount of water used over the period the meter has been fitted.
    • martintravern
    • By martintravern 14th May 18, 5:46 PM
    • 3 Posts
    • 1 Thanks
    martintravern
    • #5
    • 14th May 18, 5:46 PM
    • #5
    • 14th May 18, 5:46 PM
    As Cardew has said, I would be keen to know how that advice is substantiated? I am extremely reluctant to contact Southern Water until I have some clear facts as we are tight for money and the worry of a huge water bill is hanging over.
    • PennineAcute
    • By PennineAcute 15th May 18, 7:53 PM
    • 143 Posts
    • 63 Thanks
    PennineAcute
    • #6
    • 15th May 18, 7:53 PM
    • #6
    • 15th May 18, 7:53 PM
    As Cardew has said. I know it will be difficult, but economise on your water usage during the x weeks.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,492Posts Today

8,409Users online

Martin's Twitter