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  • FIRST POST
    • Katykat
    • By Katykat 16th Apr 18, 9:21 PM
    • 1,577Posts
    • 554Thanks
    Katykat
    Sky on demand
    • #1
    • 16th Apr 18, 9:21 PM
    Sky on demand 16th Apr 18 at 9:21 PM
    Iím not sure I totally understand this. I have been on original bundle + sports for a while. I have been able to get sky living. Yesterday I tried to download an on demand programme from Living and it told me to upgrade my subscription. I had to ring sky today for something else so I queried this. The guy told me that I could change to the Entertainment package which should include Living on demand. So I did, but itís still telling me to upgrade. Now, last year, when I got a new HD box, Sky told me that I didnít need the WiFi connector any more & to disconnect it, so I did. Now, Iím wondering if itís actually this that stops me accessing on demand. I couldnt face phoning Sky again tonight so thought Iíd ask here.
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Page 1
    • zx81
    • By zx81 16th Apr 18, 9:25 PM
    • 18,655 Posts
    • 19,920 Thanks
    zx81
    • #2
    • 16th Apr 18, 9:25 PM
    • #2
    • 16th Apr 18, 9:25 PM
    How have you connected your box to the internet?
    • flashg67
    • By flashg67 16th Apr 18, 9:52 PM
    • 2,585 Posts
    • 1,696 Thanks
    flashg67
    • #3
    • 16th Apr 18, 9:52 PM
    • #3
    • 16th Apr 18, 9:52 PM
    Have you checked in settings that there is actually a broadband connection to the box - if you don't use wifi, you'll need to connect to your router with a network cable
    • Katykat
    • By Katykat 17th Apr 18, 6:56 AM
    • 1,577 Posts
    • 554 Thanks
    Katykat
    • #4
    • 17th Apr 18, 6:56 AM
    • #4
    • 17th Apr 18, 6:56 AM
    How have you connected your box to the internet?
    Originally posted by zx81
    With the WPS button
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    • Katykat
    • By Katykat 17th Apr 18, 8:50 AM
    • 1,577 Posts
    • 554 Thanks
    Katykat
    • #5
    • 17th Apr 18, 8:50 AM
    • #5
    • 17th Apr 18, 8:50 AM
    Have you checked in settings that there is actually a broadband connection to the box - if you don't use wifi, you'll need to connect to your router with a network cable
    Originally posted by flashg67
    Ok, Iíve checked the settings and it tells me that the connection to On demand is ok, so it must be my package detail. My example is with Greys Anatomy. I can watch series 14 on Sky living which is the current series. But if I scroll down to a previous series itís On demand. This is where it tells me that I need to upgrade. When I press the upgrade info button, it directs me to the Box set upgrade. This would suggest that back issues of the programme are box sets, not On demand. Have I got that correct? & if so, why doesnít it say box set instead of on demand.?
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    • Neil Jones
    • By Neil Jones 17th Apr 18, 6:04 PM
    • 1,472 Posts
    • 892 Thanks
    Neil Jones
    • #6
    • 17th Apr 18, 6:04 PM
    • #6
    • 17th Apr 18, 6:04 PM
    If you don't subscribe to HD on Sky you don't get access to the HD on-demand stuff. There should be an alternative for this show on demand that is marked as coming from just Sky Living as opposed to Sky Living HD. See if you can download that.
    • Katykat
    • By Katykat 17th Apr 18, 6:14 PM
    • 1,577 Posts
    • 554 Thanks
    Katykat
    • #7
    • 17th Apr 18, 6:14 PM
    • #7
    • 17th Apr 18, 6:14 PM
    If you don't subscribe to HD on Sky you don't get access to the HD on-demand stuff. There should be an alternative for this show on demand that is marked as coming from just Sky Living as opposed to Sky Living HD. See if you can download that.
    Originally posted by Neil Jones
    It!!!8217;s just Sky Living, not HD. That;s the one that tells me to upgrade
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