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  • FIRST POST
    • pkonline
    • By pkonline 13th Apr 18, 4:56 PM
    • 19Posts
    • 5Thanks
    pkonline
    Claims Guys - not received payment
    • #1
    • 13th Apr 18, 4:56 PM
    Claims Guys - not received payment 13th Apr 18 at 4:56 PM
    Hi

    Advice for a friend - went via the Claims Guys to claim PPI compensation - letter received 4m later asking for their cut of payment as the claim was successful. Happy to pay but we haven't received any money! Rang Claims Guys who say it's our issue and we need to chase the bank. Of we are paying a third of money, why should it be our responsibility - surely that's what their commission is for? It appears the bank sent a cheque to the old address - although the claim was with our updated address.

    Any advice?

    Thanks
Page 1
    • Nasqueron
    • By Nasqueron 13th Apr 18, 5:22 PM
    • 4,272 Posts
    • 2,501 Thanks
    Nasqueron
    • #2
    • 13th Apr 18, 5:22 PM
    • #2
    • 13th Apr 18, 5:22 PM
    Tell them to wait until you have the cash, not the fault of your friend the bank sent it to the wrong place
    • Moneyineptitude
    • By Moneyineptitude 13th Apr 18, 11:06 PM
    • 19,999 Posts
    • 10,980 Thanks
    Moneyineptitude
    • #3
    • 13th Apr 18, 11:06 PM
    • #3
    • 13th Apr 18, 11:06 PM

    Any advice?
    Originally posted by pkonline
    Claims companies always chase their payment immediately the complaint is upheld. However, explaining the circumstances of your delayed payment will surely stay their hand...
    • pkonline
    • By pkonline 18th Apr 18, 12:34 AM
    • 19 Posts
    • 5 Thanks
    pkonline
    • #4
    • 18th Apr 18, 12:34 AM
    • #4
    • 18th Apr 18, 12:34 AM
    I informed them of above, and the have responded stating they cannot deal with bank due to data protection - odd considering they were acting for me with them!
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