Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

    • pkonline
    • By pkonline 13th Apr 18, 4:56 PM
    • 19Posts
    • 5Thanks
    Claims Guys - not received payment
    • #1
    • 13th Apr 18, 4:56 PM
    Claims Guys - not received payment 13th Apr 18 at 4:56 PM

    Advice for a friend - went via the Claims Guys to claim PPI compensation - letter received 4m later asking for their cut of payment as the claim was successful. Happy to pay but we haven't received any money! Rang Claims Guys who say it's our issue and we need to chase the bank. Of we are paying a third of money, why should it be our responsibility - surely that's what their commission is for? It appears the bank sent a cheque to the old address - although the claim was with our updated address.

    Any advice?

Page 1
    • Nasqueron
    • By Nasqueron 13th Apr 18, 5:22 PM
    • 5,291 Posts
    • 3,206 Thanks
    • #2
    • 13th Apr 18, 5:22 PM
    • #2
    • 13th Apr 18, 5:22 PM
    Tell them to wait until you have the cash, not the fault of your friend the bank sent it to the wrong place
    • Moneyineptitude
    • By Moneyineptitude 13th Apr 18, 11:06 PM
    • 20,792 Posts
    • 11,615 Thanks
    • #3
    • 13th Apr 18, 11:06 PM
    • #3
    • 13th Apr 18, 11:06 PM

    Any advice?
    Originally posted by pkonline
    Claims companies always chase their payment immediately the complaint is upheld. However, explaining the circumstances of your delayed payment will surely stay their hand...
    • pkonline
    • By pkonline 18th Apr 18, 12:34 AM
    • 19 Posts
    • 5 Thanks
    • #4
    • 18th Apr 18, 12:34 AM
    • #4
    • 18th Apr 18, 12:34 AM
    I informed them of above, and the have responded stating they cannot deal with bank due to data protection - odd considering they were acting for me with them!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

621Posts Today

6,571Users online

Martin's Twitter
  • Ta ta... for now. This August, as I try and do every few yrs, I'm lucky enough to be taking a sabbatical. No work,?

  • RT @lethalbrignull: @MartinSLewis I've been sitting here for a good while trying to decide my answer to this, feeling grateful for living i?

  • Early days but currently it's exactly 50 50 in liberality v democracy, with younger people more liberal, older more?

  • Follow Martin