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  • FIRST POST
    • WaftyCrank
    • By WaftyCrank 29th Mar 18, 12:31 PM
    • 8Posts
    • 1Thanks
    WaftyCrank
    Markham Retail Park - Chesterfield
    • #1
    • 29th Mar 18, 12:31 PM
    Markham Retail Park - Chesterfield 29th Mar 18 at 12:31 PM
    Firstly let me say that I have read the pinned post but sadly only after I lodged an online appeal which has come back as rejected. I cannot find whether or not I should still follow the same advice as the pinned post because I indicated that I did park there as the driver.

    Basic background is, parked in this retail park. They have accused me of leaving the site. I have a receipt for a purchase made at a store on the site. I have submitted this as evidence. They have rejected this appeal despite having receipt evidence.

    So the email I have received from them states:

    Thank you for your appeal against the above Parking Charge Notice (PCN). We have carefully considered your appeal, however on this occasion the appeal has been rejected for the following reason;



    The driver of the vehicle did not adhere to the terms and conditions of remaining on site as detailed on the signage.



    You have now reached the end of our internal appeals procedure and therefore you now have two options;



    You can pay the total amount due as shown above via the following payment options;

    Call us on: 01302 513232
    Send a postal order: Premier Park Ltd, PO Box 624, Exeter, EX1 9JG


    You can appeal to an Independent Appeals Service, POPLA (Parking on Private Land Appeals) using the POPLA reference code provided above. Please note, should you decide to appeal to POPLA and your appeal is subsequently rejected or you withdraw your appeal, the option to pay a discounted amount will no longer be available and the full amount of the PCN will become due.



    If you decide to appeal to POPLA, you will need to visit their website, popla.co.uk where further details of how to appeal (either online or by downloading the relevant forms) can be found. If you are unable to access their website, please call us for further information on how to obtain the forms. Please ensure your POPLA Reference Number, as noted above, is quoted on all correspondence to POPLA. You have 28 days from the date of this letter to submit an appeal to POPLA. If you appeal to POPLA we will suspend recovery activity on the PCN and the charge will not increase until the appeal has been determined.



    By law we are also required to inform you that Ombudsman Services (ombudsman-services) provides an alternative dispute resolution service that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As such should you wish to appeal then you must do so to POPLA, as explained above.



    If you do not make payment or submit an appeal to POPLA within the relevant timeframe, the outstanding PCN may be passed to our appointed debt collection agency for further action. All costs associated with this process will be added to the amount outstanding.



    IMPORTANT INFORMATION

    Unless any additional relevant information or facts are provided, Premier Park Ltd considers this to be their final decision regarding this appeal.

    Please note that all Credit/Debit card payments are subject to a 50p platform charge.
Page 1
    • WaftyCrank
    • By WaftyCrank 29th Mar 18, 12:33 PM
    • 8 Posts
    • 1 Thanks
    WaftyCrank
    • #2
    • 29th Mar 18, 12:33 PM
    • #2
    • 29th Mar 18, 12:33 PM
    This is the information within my initial appeal:
    Your association to the appeal in question:*: The driver



    If other please specify::



    Your Appeal - Please include any supporting information:*: Your PCN is invalid for the following reasons. It states the Issue reason was due to Parking and Leaving the site. This is erroneous since I was with my elderly and disabled mother and we had visited JYSK which is situated directly behind the parking space in question and within the retail park of Markham Retail Park.



    Please find attached a receipt showing proof of purchase from JYSK on the date and time in question. Unfortunately I did not see your parking attendant to inform them of the error they had undertaken.



    I am out of the country from 5th April to 20th April inclusive so I will not be able to action any response during those dates. I would be grateful for a swift resolution. I am always available via email.
    • WaftyCrank
    • By WaftyCrank 29th Mar 18, 12:35 PM
    • 8 Posts
    • 1 Thanks
    WaftyCrank
    • #3
    • 29th Mar 18, 12:35 PM
    • #3
    • 29th Mar 18, 12:35 PM
    I can confirm that I never left the site in question. Just for clarity.
    • Fruitcake
    • By Fruitcake 29th Mar 18, 12:41 PM
    • 37,391 Posts
    • 84,256 Thanks
    Fruitcake
    • #4
    • 29th Mar 18, 12:41 PM
    • #4
    • 29th Mar 18, 12:41 PM
    If they supplied a PoPLA code, then use it. Use all the relevant appeal points available to you from post 3 of the NEWBIES thread, putting them to strict proof that the driver left the site, and that the site boundary is clearly defined on the signage at the car park.

    Also complain to PoPLA and the BPA that the addition of a charge for using a credit card is now prohibited.

    In addition, complain to your MP and Sir Greg Knight MP.

    These are some of the comments made by the MPs in Parliament concerning the unregulated parking industry (Feb 2018):

    https://hansard.parliament.uk/commons/2018-02-02/debates/CC84AF5E-AC6E-4E14-81B1-066E6A892807/Parking(CodeOfPractice)Bill

    ''Rip-offs from car park Cowboys must stop''; unfair treatment; signage deliberately confusing to ensure a PCN is issued; ''years of abuse by rogue parking companies''; bloodsuckers; ''the current system of regulation is hopeless, like putting Dracula in charge of the blood-bank''; extortionate fines; rogue operators; ''sense of injustice''; unfair charges and notices; wilfully misleading; signage is a deliberate act to deceive or mislead; ''confusing signs are often deliberate, to trap innocent drivers''; unreasonable; a curse; harassing; operating in a disgusting way; appeals service is no guarantee of a fair hearing; loathed; outrageous scam; dodgy practice; outrageous abuse; unscrupulous practices; ''the British Parking Association is as much use as a multi-storey car park in the Gobi desert''; and finally, by way of unanimous conclusion: ''we need to crack down on these rogue companies. They are an absolute disgrace to this country. Ordinary motorists and ordinary residents should not have to put up with this''.

    These are the exact words used, so you should quote them to your MP in a complaint and ask him/her to contact Sir Greg Knight MP if he wants further information about this scam.

    What happened when you complained to the landowner/retail manager?

    Your PoPLA code will last for 32 days. Do not miss the deadline.
    Last edited by Fruitcake; 29-03-2018 at 12:47 PM.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • The Deep
    • By The Deep 29th Mar 18, 12:41 PM
    • 9,995 Posts
    • 9,805 Thanks
    The Deep
    • #5
    • 29th Mar 18, 12:41 PM
    • #5
    • 29th Mar 18, 12:41 PM
    Leaving site is almost impossible or a PPC to win in court, the last time they tried their legal rep nearly got locked up, and an MP has ventured that such a T&C is an assault on our civil liberties. The are trying to scam you.

    This is an entirely unregulated industry which is scamming the public with inflated claims for minor breaches of contracts for alleged parking offences, aided and abetted by a handful of low-rent solicitors.

    Parking Eye, CPM, Smart, and another company have already been named and shamed, as has Gladstones Solicitors, and BW Legal, (these two law firms take hundreds of these cases to court each year). They lose most of them, and have been reported to the regulatory authority by an M.P. for unprofessional conduct

    Hospital car parks and residential complex tickets have been especially mentioned.

    The problem has become so rampant that MPs have agreed to enact a Bill to regulate these scammers. Watch the video of the Second Reading in the HofC recently.

    http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

    and complain in the most robust terms to your MP. With a fair wind they will be out of business by Christmas.k.
    You never know how far you can go until you go too far.
    • fisherjim
    • By fisherjim 29th Mar 18, 12:53 PM
    • 3,175 Posts
    • 4,870 Thanks
    fisherjim
    • #6
    • 29th Mar 18, 12:53 PM
    • #6
    • 29th Mar 18, 12:53 PM
    You are dealing with scammers, the leaving site scam is one of their dreamt up ideas to extract money out of you, and they were bound to reject your appeal due to their greed.

    If you didn't leave site they won't have any prof anyway.

    Use your POPLA code but come back here for the regulars to view your appeal first.

    You should also complain forcefully to the Landowners of the site who are employing these scammers.

    This little scam is an uphill struggle for them and they are unlikely to take it further have a chuckle at this (what we call the toothbrush case):

    http://forums.pepipoo.com/index.php?act=attach&type=post&id=16231
    • WaftyCrank
    • By WaftyCrank 29th Mar 18, 1:21 PM
    • 8 Posts
    • 1 Thanks
    WaftyCrank
    • #7
    • 29th Mar 18, 1:21 PM
    • #7
    • 29th Mar 18, 1:21 PM
    A very long but very good read. Thanks fisherjim
    • StaffsSW
    • By StaffsSW 29th Mar 18, 2:58 PM
    • 5,461 Posts
    • 5,586 Thanks
    StaffsSW
    • #8
    • 29th Mar 18, 2:58 PM
    • #8
    • 29th Mar 18, 2:58 PM
    There are a few other threads on this place - http://forums.moneysavingexpert.com/showthread.php?t=5786676

    http://forums.moneysavingexpert.com/showthread.php?t=5758264

    Make your thoughts known to the retailers on site - the more people that complain, the better, but they are well aware of the issues that Premier Parking are causing. Which are no different to the issues that they used to have with VCS....

    The landowners are Newsquest Pension Fund, but the site is "managed" by CBRE - this is the chap at the top of the tree - https://www.cbre.co.uk/people-and-offices/rhodri-davies
    <--- Nothing to see here - move along --->
    • Coupon-mad
    • By Coupon-mad 29th Mar 18, 5:56 PM
    • 61,458 Posts
    • 74,347 Thanks
    Coupon-mad
    • #9
    • 29th Mar 18, 5:56 PM
    • #9
    • 29th Mar 18, 5:56 PM
    A very long but very good read. Thanks fisherjim
    Originally posted by WaftyCrank
    You win the prize: 'most amusing username of the month'!



    Anyway, show us your POPLA appeal draft. First point will be 'no evidence that the driver left the site' as long as that was never admitted in the first appeal. Copy another POPLA appeal about leaving the site, by searching this forum for POPLA left the site as keywords.

    Change the search default to 'SHOW POSTS'.
    Last edited by Coupon-mad; 29-03-2018 at 6:06 PM.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • catfunt
    • By catfunt 30th Mar 18, 4:13 PM
    • 611 Posts
    • 940 Thanks
    catfunt
    Guess Crafty took a leaf out of my book.....
    Got a Private Parking Notice??
    ** Do Not Pay
    ** Do Not Ignore a Notice to Keeper (except Scotland)
    ** Do not mention who was driving (No "Me" Myself" "I")
    ** Never, ever phone a Private Parking Company
    ** Please read the NEWBIES thread at the top of the forum
    • Coupon-mad
    • By Coupon-mad 30th Mar 18, 11:38 PM
    • 61,458 Posts
    • 74,347 Thanks
    Coupon-mad
    There is nothing like a good Spoonerism to raise a laugh!
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • WaftyCrank
    • By WaftyCrank 8th May 18, 6:32 PM
    • 8 Posts
    • 1 Thanks
    WaftyCrank
    OK so sadly I missed the POPLA deadline for an appeal due to being out of the country. Today I have received a First Reminder of a 100 bill which is overdue.

    So this will I shall write to my MP outlining the details of the case and the details of the company along with my proof of purchase from said site. In hopes that this will be the end of the matter.
    • Coupon-mad
    • By Coupon-mad 8th May 18, 7:12 PM
    • 61,458 Posts
    • 74,347 Thanks
    Coupon-mad
    Markham Retail Park
    Did you complain to the retail park management who contracted this PPC to infest the car park and bother customers unfairly? (Google for a website or an article about who runs it).
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • StaffsSW
    • By StaffsSW 9th May 18, 9:09 AM
    • 5,461 Posts
    • 5,586 Thanks
    StaffsSW
    OK so sadly I missed the POPLA deadline for an appeal due to being out of the country. Today I have received a First Reminder of a 100 bill which is overdue.

    So this will I shall write to my MP outlining the details of the case and the details of the company along with my proof of purchase from said site. In hopes that this will be the end of the matter.
    Originally posted by WaftyCrank
    It'll now be in the hands of DRP, so fairly safe to ignore now. Our company has a couple at this stage that we are not concerning ourselves much about.
    <--- Nothing to see here - move along --->
    • StaffsSW
    • By StaffsSW 15th May 18, 12:58 PM
    • 5,461 Posts
    • 5,586 Thanks
    StaffsSW
    As an update to this, we've had yet another ticket for this location, but I have submitted a very succinct POPLA appeal - prove the claim that the driver left the site, and prove that they have complied with POFA to hold the company liable as keeper.

    About 20 lines of text in total and a letter of authority from the boss to show I'm permitted to submit the appeal.

    There is an ulterior motive though....
    <--- Nothing to see here - move along --->
    • StaffsSW
    • By StaffsSW 4th Jun 18, 1:27 PM
    • 5,461 Posts
    • 5,586 Thanks
    StaffsSW
    This morning I had confirmation from POPLA that this appeal is not being contested.

    I've advised Emma at BPA, and the local MP, Toby Perkins, who is well aware of the issues at this particular location.
    <--- Nothing to see here - move along --->
    • Umkomaas
    • By Umkomaas 4th Jun 18, 1:48 PM
    • 19,389 Posts
    • 30,623 Thanks
    Umkomaas
    Well done on POPLA win. I was never in doubt you'd win.

    There is an ulterior motive though....
    Are you able to share the 'secret'.... or is it part of a 'bigger plan'?
    The fact that I have commented on your thread does not mean I have become your personal adviser. A long list of subsequent questions addressed for my personal attention is unlikely to receive a reply.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • StaffsSW
    • By StaffsSW 5th Jun 18, 11:12 AM
    • 5,461 Posts
    • 5,586 Thanks
    StaffsSW
    Well done on POPLA win. I was never in doubt you'd win.


    Are you able to share the 'secret'.... or is it part of a 'bigger plan'?
    Originally posted by Umkomaas
    A number of us are getting ticketed on purpose, simply to prove that they won't contest these at POPLA, and it is nothing more than an abuse of the appeals process by making the drivers/keepers jump through the various hoops. The local MP is aware and watching with interest, as he receives a fair number of complaints about private parking around here.

    BPA says it is for POPLA to take up, POPLA are saying it's for the BPA to resolve with their member.

    In reality though, I suspect the operator will just jump ship to the IPC where this sort of behaviour is more acceptable.
    <--- Nothing to see here - move along --->
    • Pauleb80
    • By Pauleb80 5th Jun 18, 2:23 PM
    • 43 Posts
    • 14 Thanks
    Pauleb80
    They are absolute scumbags. I've just 'won' an uncontested appeal however the RK would have paid it had I not stopped them (because they didn't want the stress). I suspect many others do just pay up for similar reasons which is why they continue to issue these tickets. The more people that report the issue the better.
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