Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

    • MaisieDae73
    • By MaisieDae73 14th Mar 18, 8:24 PM
    • 1Posts
    • 0Thanks
    Switching Supplier and Meter Readings
    • #1
    • 14th Mar 18, 8:24 PM
    Switching Supplier and Meter Readings 14th Mar 18 at 8:24 PM
    I have recently switched energy supplier and provided them with a meter reading on the day of the switch. When I recently logged on to provide them with another meter reading I noticed they had added a lower meter reading after the date I had provided my initial one. I have queries where they got this reading from and their response was :-

    "When you send us your opening meter readings we have to send them to an industry regulator to verify they are in line with your expected usage. The other reads you are referring to are what the regulator has proposed for your opening reads".

    The proposed meter readings provided by the industry regulator are lower than my actual readings. Has anyone experienced this and how did it affect your billing?

    Thank you

Page 1
    • glennevis
    • By glennevis 14th Mar 18, 9:11 PM
    • 167 Posts
    • 133 Thanks
    • #2
    • 14th Mar 18, 9:11 PM
    • #2
    • 14th Mar 18, 9:11 PM
    In my case the new provider ignored the reading I gave them and used a lower reading (only 15 units low) for the start. That caused a problem with the provider I left because the estimate was lower than the last actual reading I had given them in the week before I left. So it appeared the meter had gone backwards which prevented creation of the final bill.
    It was 3 months before I got a final bill and that was only after 4 calls to customer support. The old provider finally reconciled the bills by cancelling the reading from a week before I left and generating a new Final Bill using the new suppliers (under) estimate reading. I agreed this action with my old provider because my new supplier is one of the small fish in the market, so it wasn't worth trying to get them to use the correct reading; the difference was less than a quid.

    The reason my estimate was low is because I was away from home for a few months last year. Apparently the system can't cope with such variable usage patterns.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,356Posts Today

7,669Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line?

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin